Quality Control Customer Service

WILLIAM DENOYELLES

https://www.linkedin.com/in/william-denoyelles

PH. 603. 961. 0757 / 201-***-****

Email : **************@*****.***

Creative, self motivated professional with expertise in training, processes & workflow while maintaining Logistical & Quality Control Standards. Excels at managing/processing returns, monitoring inventory and delegating responsibility in a fast paced environment. Known for providing thorough detailed cross training of teams thus promoting creativity and flexibility while establishing a culture based on integrity, teamwork and trust.

PROFESSIONAL EXPERIENCE

Pentax Medical

Team Lead Receiving

●Coordinate and receive daily incoming endoscopic and video equipment for Service, Demo Logistics and Loaner pool according to FDA standards and Regulatory parameters.

●Photograph, document and research damaged Endoscopic Equipment from customers including Customer Owned Repairs, Loaner & Demonstration equipment.

●Supervise, receive and process equipment from trade shows, conventions & subcontractors.

●Train employees on all Receiving procedures for Customer Repair, Loaner & Demonstration equipment, Trade-Ins & Returns. Set up workstations

●Communicate/Research/troubleshoot points at issue for Customer Service & QA/RA.

OLYMPUS SURGICAL & INDUSTRIAL AMERICA, INC

Demo Logistics Warehouse Inspection Supervisor

●Oversaw the daily workflow and application of duties for five employees.

●Coordinated daily dispatch and receiving of surgical and industrial equipment for sales force, workshops, trade shows and exhibition seminars.

●Maintained inspection and quality control for equipment and standard set accessories against regulatory approvals

●Managed daily customer returns procedures including receiving, inspection, repair, stock replenishment and customer quality complaints.

●Coordinated, delegated and observed cycle counts to assure inventory accuracy.

Sabbatical – Art and Contemporary Literature

Organized and documented archive for not for profit art foundation in New York City.

Research assistant to author in California.

KONICA MINOLTA CORPORATION, Ramsey, NJ

Supervisor

●Department Supervisor assisting department manager in the supervision of quality control inspectors at a national refurbishing center of consumer goods.

●Trained a crew of 6 on inspection procedures, introductory products and data entry to increase productivity

●Organized a camera loaner program for salesmen and dealers.

●Assisted in the creation and implementation of a computerized product tracking system that expedited production flow and sales increase.

TECHNICAL SKILLS

MS Word, Excel, Lotus Notes, J.D. Edwards, IFS Citrix, SAP, Microsoft D365, Outlook

Education

BFA - School Of Visual Arts

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