Customer Service Team Member

Shanise N.Tutman

**** ********** **., ******* **,30032

*************@*****.***

404-***-****

Objective

My objective is to obtain a full-time position that will utilize my all-around expertise in the

warehouse and/or customer service industry.

Work History

Chick-Fil-A

Aug 2022 Now 2023

Back of the house team member

● Make customers food order, help train new team mates, prepared catering orders

● Make sure our working environment stayed clean, and all labels are up to date, and help

assisted with the front of house when needed.

Job Support Services Jun 2019 –

Jan 2020

Customer Service Specialist

● Assisted customers pursuing a career with the post office, civil service, and emergency

services.

● Provided technical support including disabling pop-up blockers, web navigation, screen

sharing and scheduling exams.

Emory University Oct 2018-

Jun 2021

Dietary Aide

● Maintained a pleasant helpful relationship with customers and co-workers

● Assist with passing out trays and feeding patients and family members according to their

diets.

● Identified customers’ needs, verified customers and provided solutions.

● Provided and solved inquiries of customers.

Amerimax May 2017 –

Aug 2018

Warehouse Clerk

● Examined incoming and outgoing shipments for defects and damages and processed

shipping orders accordingly.

● Received and assisted with fixing minor issues with equipment.

● Meadowbrook Nursing Home July 2016 –

Apr 2017

Dietary Aide Tucker, Georgia

● Assisted with preparation, cooking, baking, and service of food according to established

procedures.

● Maintained a pleasant and helpful relationship with customers and co-workers.

● Assisted with passing out trays and feeding patients according to their specific diet.

Perfetta April 2014 –

Nov 2014

Retention Specialist

● Efficiently handled 70 inbound calls within a timely manner, identified customer’s need and

provided solutions

● Retained customers by keeping and or lowering monthly rates.

Ecoff Elementary School July 2013-

Dec 2013

Substitute Food Assistant

● Processed sales and payments, operated cash registers and adding machines to manage cash

for sold items.

● Monitored inventory, assisted with product display and pricing.

Kroger Aug 2012 –

Jan 2013

Cashier

● Provided fast, friendly, and accurate check out services for customers using both cash

registers and self-checkout systems.

● Greeted customers as they arrived and directed them to merchandise needed.

Marguerite Elementary School Aug 2011 –

May 2012

Food Assistant

● Prepared meals for children according to their specific diets, managed food inventory and

shortages to management.

● Ensured cleanliness of kitchen according to sanitation guidelines.

Crim High School Apr 2007 –

Jan 2008

Daycare Assistant

● Provided care for infants and children including daily activities such as colors, numbers,

and shapes.

● Prepared meals for children while maintaining a clean and healthy work environment.

Education

Medical Assistant Sandford-Brown College Dunwoody, GA

Customer Service Professional - American Professional Institute

GED Cadet Training - Georgia National Guard Youth Challenge

References

References available upon request.

Contact this candidate