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Customer Service Merchandise Specialist

Location:
Pasadena, TX, 77502
Posted:
November 19, 2023

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Resume:

Helen Freeman

Pasadena, TX *****

ad095h@r.postjobfree.com

+1-346-***-****

Efficient professional with 6.5+ years of experience and a proven knowledge of conflict resolution and customer satisfaction. Aiming to leverage my skills to successfully fill the Varies role at your company. Authorized to work in the US for any employer

Work Experience

Merchandise Specialist

Goodwill Industries - Pasadena, TX

August 2021 to Present

Sort Donations for pricing

Make sure donations are in clean good condition

Price donations at reasonable prices that customers will buy Help receive donations

Help out on floor as cashier

Organize donations on floor for purchasing

Help out anywhere I may be needed

Cashier

Goodwill Industries - Pasadena, TX

May 2021 to Present

• Assisted customers as needed

• Greeted every customers

• Counted out cash drawers

• Operated cash register[s]

• Stocked merchandise

• Helped customers find what they are looking for

Cashier

DOLLAR TREE - Pasadena, TX

January 2018 to July 2020

• Greet customers and ascertain what each customer wants or needs.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Inventory stock and requisition new stock.

• Exchange merchandise for customers and accept returns.

• Clean shelves, counters, and tables.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Bag or package purchases, and wrap gifts.

Bookkeeper

WOOD FLOORS - Pasadena, TX

June 2016 to January 2018

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Answer telephones, direct calls, and take messages.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

• Process and prepare documents, such as business or government forms and expense reports. Sales Associate

WALMART - Kemah, TX

March 2012 to August 2015

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Place special orders or call other stores to find desired items.

• Inventory stock and requisition new stock.

• Exchange merchandise for customers and accept returns.

• Clean shelves, counters, and tables.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Bag or package purchases, and wrap gifts.

Education

High school diploma in Basic

San Jacinto College - Pasadena, TX

January 1994 to March 1994

Skills

• Operate register

• Condense and prepare shelves for restock

• Great customer service

• Bookkeeping

• Cashiering

• Payroll

• Conflict Management

• Accounts Receivable

• Accounts Payable

• Food Preparation

• Inside Sales

• Account Management

• Management

• Recruiting

• Retail sales

• Customer service

• Basic math

• Sales

Assessments

Analyzing data — Completed

October 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Outside sales — Proficient

September 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Inside sales — Proficient

September 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Sales skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Customer service — Completed

October 2020

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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