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Seeking A Desktop Support

Location:
Elmwood, LA, 70123
Posted:
November 19, 2023

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Resume:

Michael Burke

Kenner, LA *****

504-***-**** · ad095c@r.postjobfree.com

Objective:

I am seeking a position where I can develop and excel, while giving my best to an employer!

SUMMARY OF QUALIFICATIONS

08/2002 - 07/2004 Community College of the Air Force

MT (AMT) 07’

MLT (AMT) 04’

Work experience

11/2018 – Present • Quest Diagnostics

Project Specialist – Interface Implementation, Hospital Connectivity

• Initiate, manage, and document projects for connecting hospital and physician interfaces.

• Work with clients and vendors to successfully implement interfaces for multiple heath care systems.

• Configure software, decipher/troubleshoot HL7 messages, and validate complex interface testing for multiple connection types.

• Provide Go-Live and Post Go-Live support for clients.

• Keep detailed documentation throughout and after implementation.

• Act as a mediator between the Lab and IT department to insure proper communication between big corporations.

03/2017- 11/2018 • Cerner

Solution Architect – Lab Solutions

• Build, maintain, test, validate, and supervise lab software used in hospitals.

• Security Admin for the lab.

• Support and maintain many servers used in the hospital and remotely.

• Act as a mediator between the Lab and IT department to insure proper communication between big corporations.

• Monitor fax ques and phone logs to make sure all data reaches its desired location.

09/2015-03/2017 • Ochsner Medical Center – LIS

Laboratory Information System Analysists

• Provide desktop support for end users in Lab. Install, troubleshoot, and repair printers and label printers used in the laboratory. Diagnosis and triage problems via phone support.

• Hookup lab analyzers to the network and validate communication by HL7 messages.

• Build, maintain, test, and supervise lab software used at all Ochsner facilities.

• Provide security admin support. Run audits and reports on end users to ensure compliance.

• Instruct/teach new users how to use software in a classroom setting.

• Admin to the AxoSoft Ontime ticket system, including monitoring all outstanding IT request/tickets.

11/2007-09/2015 • Ochsner Medical Center

Medical Technologist – Generalist/Hematology

• Operate, maintain, and perform Q.C. on several laboratory analyzers.

• Count and identify cells under the microscope for a clinical diagnosis.

• Work multiple sections of a laboratory simultaneously.

• Processed samples and helped with ordering issues.

10/2004-11/2007 • East Jefferson General Hospital Metairie, La

MT, MLT, Lab Assistant

• Processed samples and helped with ordering issues.

• Operate, maintain, perform, and document Quality Control on several laboratory analyzers.

• Performed multiple types of laboratory diagnostics tests (in all sections of the lab) in order to provide accurate results to providers for patient care.

I am a loyal, dedicated, and military disciplined hard worker, who has a great deal of ambition. Although I have extensive experience in the medical technology field, I love to learn, and am always up to the challenge. I get along well with others, while working efficiently on my own.

REFERENCES

Available upon request.



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