Customer Service Store Manager

Kennewick, WA ***** 971-***-**** *************@*****.***

MICHELLE GOMEZ

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS ● Team Goals

● Special Assignments

● Beverage Preparation

● Cardboard Baling

● Price Verifications

● Rotation Procedures

● Time Management

● Heavy Lifting

● Guest Communication

● Customer Interaction

● Cleaning and Organization

● Product Display

● Restocking Items

● Temperature Assessments

● Bagging Items

● Cash Drawer Management

● Safety Protocols

● Issue Resolution

● Cash Handling

● Staff Training

● Customer Satisfaction

● Ordering Procedures

● Stocking Shelves

● Team Meetings

● Workplace Safety

● Goals and Performance

● Preparing Food Items

Food Preparation and

Safety

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CASHIER/STORE MANAGER 05/2021 to 08/2023

Circle K, Pasco, WA

CASHIER/ASSISTANT MANAGER 09/2017 to 01/2022

Chevron Food Mart, Salem, OR

WORK HISTORY

● Greeted customers entering store and responded promptly to customer needs.

● Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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● Worked flexible schedule and extra shifts to meet business needs.

● Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

● Stocked, tagged and displayed merchandise as required.

● Manager 10-12 employees.

● Hired employees.

● Trained new employees.

● Made sure the store was inspection ready at all times.

● Ordered merchandise for the store.

● Cook and prepare deli food.

● Learned duties for various positions and provided backup at key times.

● Used POS system to enter orders, process payments and issue receipts.

● Built positive relationships with customers to increase repeat business.

● Quickly and accurately counted drawers at start and end of each shift. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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CANNERY PRODUCTION WORKER 07/2014 to 10/2014

Norpac, Salem, OR

LEAD COOK/SUPERVISOR 07/2015 to 03/2017

State Of Oregon, Wilsonville, OR

DESK CLERK 02/2012 to 10/2013

Holiday Lodge Motel, Salem

CUSTOMER SERVICE REPRESENTATIVE 10/1997 to 07/2000 Circle K, Salem, OR

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

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Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

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● Monitored areas for security issues and safety hazards.

● Resolved customer complaints quickly to maintain customer satisfaction. Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

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● Trained new employees on proper protocols and customer service standards.

● Reported issues to higher management with great detail.

● Followed safety procedures and guidelines to maintain safe working environments.

● Used equipment properly to avoid workplace hazards or injuries.

● Standing for long periods of time.

● Sorting threw fruits and vegetables.

● Lifting up to 50 lbs.

● Acted as head chef when required to maintain continuity of service and quality.

● Planned and directed high-volume food preparation in fast-paced environment. Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

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● Mentored kitchen staff to prepare each for demanding roles.

● Collaborated with staff members to create meals for large banquets.

● Trained kitchen staff to perform various preparation tasks under pressure. Trained new hires in food handling and safety protocols to boost knowledge and performance.

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● Monitored food inventory and supplies to prevent waste. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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● Maintained clean, tidy and sanitized common areas for personnel and guests.

● Checked in and out designated equipment, keys and supplies.

● Enforced building rules with staff, guests and outside professionals.

● Collected room deposits, fees, and payments.

● Input data into spreadsheets and databases.

● Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered constant flow of customer calls with minimal wait times.

● Investigated and resolved customer inquiries and complaints quickly.

● Delivered prompt service to prioritize customer needs. CASHIER/BOOKKEEPER 01/1993 to 09/1997

Freys Thriftway, Salem, OR

● Promptly responded to inquiries and requests from prospective customers.

● Maintained and processed invoices, deposits, and money logs.

● Reconciled and corrected issues with financial records.

● Matched purchase orders with invoices and recorded necessary information.

● Worked in produce department.

● Bagged and assisted customers to their car with their purchases.

● Worked in meat department,wrapping meat and cleaning meat department. Portland Community College, Portland, OR

GED

EDUCATION

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