Kennewick, WA ***** 971-***-**** ad093y@r.postjobfree.com
MICHELLE GOMEZ
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL
SUMMARY
SKILLS ● Team Goals
● Special Assignments
● Beverage Preparation
● Cardboard Baling
● Price Verifications
● Rotation Procedures
● Time Management
● Heavy Lifting
● Guest Communication
● Customer Interaction
● Cleaning and Organization
● Product Display
● Restocking Items
● Temperature Assessments
● Bagging Items
● Cash Drawer Management
● Safety Protocols
● Issue Resolution
● Cash Handling
● Staff Training
● Customer Satisfaction
● Ordering Procedures
● Stocking Shelves
● Team Meetings
● Workplace Safety
● Goals and Performance
● Preparing Food Items
Food Preparation and
Safety
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CASHIER/STORE MANAGER 05/2021 to 08/2023
Circle K, Pasco, WA
CASHIER/ASSISTANT MANAGER 09/2017 to 01/2022
Chevron Food Mart, Salem, OR
WORK HISTORY
● Greeted customers entering store and responded promptly to customer needs.
● Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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● Worked flexible schedule and extra shifts to meet business needs.
● Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
● Stocked, tagged and displayed merchandise as required.
● Manager 10-12 employees.
● Hired employees.
● Trained new employees.
● Made sure the store was inspection ready at all times.
● Ordered merchandise for the store.
● Cook and prepare deli food.
● Learned duties for various positions and provided backup at key times.
● Used POS system to enter orders, process payments and issue receipts.
● Built positive relationships with customers to increase repeat business.
● Quickly and accurately counted drawers at start and end of each shift. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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CANNERY PRODUCTION WORKER 07/2014 to 10/2014
Norpac, Salem, OR
LEAD COOK/SUPERVISOR 07/2015 to 03/2017
State Of Oregon, Wilsonville, OR
DESK CLERK 02/2012 to 10/2013
Holiday Lodge Motel, Salem
CUSTOMER SERVICE REPRESENTATIVE 10/1997 to 07/2000 Circle K, Salem, OR
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
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Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
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● Monitored areas for security issues and safety hazards.
● Resolved customer complaints quickly to maintain customer satisfaction. Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
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● Trained new employees on proper protocols and customer service standards.
● Reported issues to higher management with great detail.
● Followed safety procedures and guidelines to maintain safe working environments.
● Used equipment properly to avoid workplace hazards or injuries.
● Standing for long periods of time.
● Sorting threw fruits and vegetables.
● Lifting up to 50 lbs.
● Acted as head chef when required to maintain continuity of service and quality.
● Planned and directed high-volume food preparation in fast-paced environment. Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
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● Mentored kitchen staff to prepare each for demanding roles.
● Collaborated with staff members to create meals for large banquets.
● Trained kitchen staff to perform various preparation tasks under pressure. Trained new hires in food handling and safety protocols to boost knowledge and performance.
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● Monitored food inventory and supplies to prevent waste. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
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● Maintained clean, tidy and sanitized common areas for personnel and guests.
● Checked in and out designated equipment, keys and supplies.
● Enforced building rules with staff, guests and outside professionals.
● Collected room deposits, fees, and payments.
● Input data into spreadsheets and databases.
● Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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● Answered constant flow of customer calls with minimal wait times.
● Investigated and resolved customer inquiries and complaints quickly.
● Delivered prompt service to prioritize customer needs. CASHIER/BOOKKEEPER 01/1993 to 09/1997
Freys Thriftway, Salem, OR
● Promptly responded to inquiries and requests from prospective customers.
● Maintained and processed invoices, deposits, and money logs.
● Reconciled and corrected issues with financial records.
● Matched purchase orders with invoices and recorded necessary information.
● Worked in produce department.
● Bagged and assisted customers to their car with their purchases.
● Worked in meat department,wrapping meat and cleaning meat department. Portland Community College, Portland, OR
GED
EDUCATION