Human Resources Customer Service

Elizabeth Ann Lanehart

**** ****** ****, ********** ** 23314 757-***-****

******************@*****.***

Objective

A challenging position providing excellent professional services within a team oriented organization.

Education

University of South Florida - 1997- Bachelor of Social Work - 3.7 GPA Experience

December 2018-June 2020: Apple One Temporary Agency, Ferguson Enterprises Transportation Department Accounting Coordinator ll

● Process the Transportation Freight Account Payables incoming invoices with accuracy and speed while prioritizing changing business needs frequently.

● Solve billing problems to insure correct payments by contacting both transportation carriers and branches proactively.

● Analyze billing practices of carriers and branches to determine if improvements can be made to increase efficiency and accuracy. Reaching out to both to improve business processes.

● Train new employees on invoice entry and department priority management. August 2014 – January 2018: Langley Federal Credit Union, Call Center Representative

● Consistently met organizational goals of new loans issued, investment products sold, increasing deposits and new accounts opened.

● Resolved simple to complex member problems utilizing empathy and all resources.

● Achieved above expectations results in yearly reviews. January 2014 –August 2014: Bank of America, Teller

● Served both business and individual account monetary transactions with accuracy. March 2012 – January 2014: Blackwater Regional Library; Assistant Librarian

● Efficiently managed circulation desk and researched inquiries for a varied population.

● Provided the community with needed resources for successful life, school, and work. January 2012 –January 2014: Owner of Sabunde, LLC, Non Toxic Cleaning Products October 2008 - March 2012: Stay at home mother

September 2004 - October 2008: American Funds Capital Group; Senior Shareholder Account Representative & Workflow Administrator

● As part of a cross country workflow team managed United States call center volumes in balance with incoming financial transactions for this 1 trillion USD investment management company.

● Independently created and maintained schedules for 200+ on site employees.

● Supplied detailed mutual fund account information and problem resolution services for Financial Advisors and their clients.

● Processed investments for individual and corporate retirement portfolio accounts. August 2003 - June 2004: Ghent Montessori School, Assistant Teacher

● Supervised and educated grades 1-3 in combined elementary classroom. August 2001 - July 2003: New Belmont Restaurant & Baker’s Crust Restaurant, Trainer/Server/Crepe Chef

● Provided fine dining services in busy upscale restaurants. February 1999 - July 2001: Alpha House of Tampa, Life Skills Coordinator

● Independently proposed, secured UWAY funding for, then created and managed the Employment and Life Skills section of existing maternity program.

● Taught clients retention based job skills who were at risk of continued lifestyles of dependency on social services, incarceration, and/or drug addictions.

● Supplied the United Way organization with outcome measure analysis to maintain funding for this program extension.

● Worked collaboratively with community contacts and treatment team with purpose of client re-entry to a viable and positive living environment. Skills

Excel

Outlook

Word

Basic Windows applications

Ability to learn proprietary software

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