ELENA IRVING-MOHAMMAD

Palos Heights, IL *****

Cell phone: 708-***-****• Email: ad091p@r.postjobfree.com ACCOMPLISHMENTS & SKILLS

• Customer Service quality is exceptional in scheduling conference calls, meetings, and assisting members, etc.

• Type and draft proposals, memorandums, business letters, and educational materials.

• Developed and presented workshops for adult learners in professional development.

• Worked with adult learner students in testing and career development.

• Researched and designed a parenting program for African Americans.

• Worked with patients in scheduling counseling sessions with case managers at the Ounce of Prevention Fund.

• Computer-literate performer with extensive software proficiency, Microsoft Office and Internet covering wide variety of applications.

• Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

• Exceptional listener and communicator who effectively conveys information verbally and in writing.

PROFESSIONAL EXPERIENCE

o Administered accreditation programs, procedures and policies, submission of application materials; issued member certificates, reviewed marketing materials for accreditation compliance.

o Worked with vendors and partnered with IT to implement and manage processes. o Managed the office, coordinated and planned meetings; calculated and reported work hours for upper management and payroll.

o Prepared financial statements in preparation for financial audits; scheduled and coordinated correspondence for Board of Directors meetings including conference calls.

o Restructured and organized a new physician, ancillary, and hospital contract system o Negotiated contracts and prices with various vendors for assigned projects. o Provided prompt responses, after in-depth research to physician questions and concerns.

o Created spreadsheets for tenants and work order requests in order to keep accurate records.

o Transcribe and distributed handout materials for committee meetings. o Worked with vendor to manage and produce ACHE’s annual conference brochure and final program.

o Managed the office in the Executive Director’s absence. ELENA IRVING-MOHAMMAD

Palos Heights, IL 60463

Cell phone: 708-***-****• Email: ad091p@r.postjobfree.com WORK HISTORY, TITLE, & DATES

v Forest Preserves of Cook County Permit Assistant June 2016 v The Salem Group (Computershare) Customer Service Rep. June 2015 v Metropolitan Family Services Family Support Worker Aug 2013 v Center for Higher Development (volunteer position) Adult Education Counselor June 2013 v Cook County Health & Hospital Systems Leadership & Dev. Assistant Jan. 2012 v Q&F Property Real estate Management Bookkeeper Sept. 2012 v American College of Healthcare Executives Admin Assistant Feb 2008 CORE STRENGTHS

§ Project Management Certificate of Attendance, earned 0.6 CEU’s

§ Provide exceptional support and training for team members

§ Excellent communication and writing skills

§ Experience in customer service training for stocks for Transfer Agent EDUCATION

DePaul University

Bachelor’s degree in Liberal Arts focus on Business Managing Relations

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