MICHELLE ALLEN

ad0914@r.postjobfree.com 913-***-****

PROFESSIONAL PROFILE

Billing and collections professional with 8 years of experience managing accounts and providing exceptional service to clients.

Skills and strengths include:

Excellent written and verbal communication skills, with ability to adjust communication style according to audience

Proven track record of quickly developing strong relationships with various departments and teams throughout organization

Recognized for providing exceptional service to both internal and external customers

EXPERIENCE

Sr. Billing Specialist, Wellsky, Overland Park, KS

Jan 2023 – Present

Billing Specialist for Home Health, Hospice and Pallative Care Clients

Bill Clients off the contracts signed for the software the company would like to proceed with

Pull payments from Wells Fargo and Quickbooks as needed for a clients

Answer emails send to accounting email box or disperse to the proper business unit to reach out to the Client

Create the monthly Batch List for all HHH Clients and send to Accounts Receivable to know when to auto pull payments

Work closely with a team to close the monthly, quarter and year end

Help process census increases and other increases in the contracts for the solutions

Assist with Clients wanting to cancel their services and submit cases to support for proper cancellation process

Work mulitple recs to make sure there is not duplicate billing and proper billing or any issues that may be located

Accounts Receivable, AgForce Transport Services, Leawood, KS

Nov 2017- Jan 2023

Leader of the Accounts Receivable department for all AgForce customers

●Developed an initiative within the department to streamline the collection process

●Work closely with fourth party billing companies and the clients to maximize the effectiveness of the collection process

●Apply credits/debits to accounts, sending receipts to credit card customers

●Cash Applications with Great Plains

●Send daily invoices to Customers and to other systems

●Work closely with sales and business development on short payments, disputes and claims for the customers

Disputes Representative, Freightquote/CH Robinson, Kansas City

Aug 2016 – Nov 2017

Worked closely with clients and carriers to verify all information. Gathered documents to support 200+ individual service tickets.

●Answered inbound billing calls and requests from customers for all company account executives

●Worked closely in a team setting to resolve disputes and service tickets in a timely and efficient manner

●Presented resolution of disputes to customer and account representatives and advised changes to improve the efficiency of future shipments

Collections Representative, Freightquote/CH Robinson, Kansas City

Sept 2015 – July 2016

Assisted Account Executives and other departments handling individual delinquency of small to very large premier accounts. Responsible for more than 1,300 individual and corporate accounts.

●Quickly and effectively solved customer challenges, including but not limited to disputes, damage claims, payment issues, and general billing inquiries

●Consistently one of the Top 3 performers in the department with the lowest delinquency and highest percentage of funds collected

●Volunteered to assist in reducing other Collector’s books for their individual delinquency while maintaining personal workbook

Clinical Assistant, Bulleigh Orthodontics, Shawnee, KS

2012 – 2014

Delivered critical components of patient care: intra-oral photos (digital and traditional x-ray, Panoramic and Cephalometric technology), appliance fitting and cementing, adjustments, instruction on oral hygiene appliance maintenance, and oral progression charting

●Ensured patients received an exceptional experience through efficient scheduling and billing practices and coordination of communication among staff through accurate files and structured procedures

●Provided instruction on Romexis 3-D Imaging machine and software

●Assisted professionals in training staff on Dolphin Management Solutions through individualized training experiences with hands-on exercises

Clinical Assistant, Hannah and Oltjen Orthodontics, Olathe, KS

2005- 2011

Performed all duties of an Orthodontic Clinical Assistant-created alginate impressions, stone model pourings, retainers, and prepared teeth with Prophy cleaning devices. Ensured all infection control was compliant to OSHA standards

●Selected to learn SureSmile treatment and train a staff of 10+ employees (entire practice)

●Served as lead coordinator of extensive advanced orthodontic technology to effectively provide quality services to diverse clientele

●Responded quickly and professionally to off-duty emergencies when on-call

●Coordinator of Invisalign & head technician of PVS impressions.

●Revised comprehensive training manual, providing step-by-step instruction of various procedures to ensure uniform policy and practice before and during procedures

●Selected to research and recommend orthodontic specific software that best fit the needs of the office (TOPS Ortho)

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