AJIE Ugochukwu Joseph

**, ********** ******, *****, ****, Lagos

+234**********; ad090f@r.postjobfree.com

PROFILE SUMMARY

Customer Savvy/Administrative Professional with impressive experience in providing customer service support and ensuring improved service delivery by resolving customer issues. Expertly performs administrative tasks including document filing, report writing, vendor relationship management, and correspondence management. Open to opportunities impact learning and expertise gained.

AREAS OF EXPERTISE

Administrative Support

Analytical Reasoning

Policy Compliance and Goal Oriented

Service Improvement

Technical Support

Customer Relationship Management Software

Problem Solving and Meticulous

Teamwork and Collaboration

Relationship Management

Interpersonal and Communication Skills

PROFESSIONAL EXPERIENCE

GIG (God is Good) LOGISTICS September 2019 till date

Customer Service Associate

Recommended packing and shipping methods for return of merchandise or parts.

Provided key information to supervisors regarding customer issues or complaints.

Prepared documentation for customer contracts and transactions.

Processed orders and coordinated delivery schedules to meet customer needs.

Engaged with customers to understand needs, resolve issues, and answer product questions.

Updated customer accounts with current personal and purchasing information.

Determined charges for services requested, collected deposits, or payments, and arranged for billing.

Used proven techniques to increase sales and promote high-value products.

Managed time by prioritizing workload and juggling multiple tasks simultaneously.

Educated customers by explaining complex details in easy-to-understand terminology.

Presented existing and prospective customers with valuable information to aid decision-making.

Remained calm, composed and polite to deescalate aggressive customer behavior.

Trained new associates on store programs and policies.

JUMIA ONLINE RETAIL STORES October 2013 to April 2019

Customer Care Representative

Managed large amounts of incoming calls and generated sales leads.

Identified and assessed customers’ needs and achieved satisfaction.

Built sustainable relationships and trust with customer accounts through open and interactive communication.

Provided accurate, valid and complete information by using the right methods/tools.

Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up and ensured resolution.

Kept records of customer interactions, processed customer accounts and filed documents.

Followed communication procedures, guidelines and policies.

Ensured customer’s complaints and queries are promptly attended to and escalated.

OTHER EXPERIENCE

National Youth Service Corps (NYSC) March 2012 to April 2013

EDUCATION

PGD in Chemical and Petroleum, University of Lagos, Nigeria 2017

B.Sc. Chemistry, University of Lagos, Nigeria 2011

Diploma in Chemistry, University of Lagos, Nigeria 2006

Senior School Certificate Examination, Legacy High School, Akowonjo 2004

PROFESSIONAL COURSES

Telemarketing Diploma, Houston Texas Us

Certified Customer Service /Telesales Representative August 3-14 2015

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