Remote Customer Support Specialist
Resume:
Jennifer Glancy
Arlington, TX *****
ad0909@r.postjobfree.com
** **** ***** ******** ******* Experience. 2 years Remote IT Customer Support Specialist Experience. 4 years Front Desk and Front Office Experience. 20 years EMR experience. Medical Insurance Coding and Billing Experience.
Authorized to work in the US for any employer
Work Experience
Electronic Medical Records Specialist
Rjmdts dba Therapy Sync - Remote
September 2022 to May 2023
Microsoft SQL : Ticket Que : Customer Email / Chat / Telephone Support . Maintenance of Electronic Medical Records
Hospitality
Denny's - Arlington, TX
April 2019 to June 2022
Achieving the highest sales in the shortest employment time and holding it for 24 straight weeks . Maintaining steady sales and new item sales daily . Education
Bachelor's degree in Hospitality Management
Franklin University - Columbus, OH
August 2022 to Present
High school diploma
Mountain View College - Dallas, TX
September 1995 to June 1999
Skills
• SQL Server Management Studio
• Help Desk
• Technical Support
• EMR Systems
• Hospitality Experience
• Software
Troubleshooting
• Administrative Experience
• Phone Etiquette
• SQL
• MySQL
Assessments
Protecting patient privacy — Proficient
September 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical billing — Proficient
December 2021
Understanding the procedures and forms used for medical billing Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
September 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Medical terminology — Proficient
November 2022
Understanding and using medical terminology
Full results: Proficient
Basic computer skills — Proficient
August 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Delivery driver — Proficient
August 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Front desk agent (hotel) — Proficient
May 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
July 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Scheduling — Proficient
August 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Verbal communication — Proficient
August 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Written communication — Proficient
September 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Protecting patient privacy — Proficient
November 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Basic mechanical knowledge — Proficient
September 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Data entry: Attention to detail — Proficient
January 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Food service: Customer situations — Proficient
August 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Project timeline management — Proficient
August 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Professionalism — Proficient
March 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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