NATALY PULIDO

ad0906@r.postjobfree.com

702-***-****

**** ****** *** **.

NORTH LAS VEGAS, NV 89031

Professional Summary

I am a qualified individual with 16 years of experience in customer service. I am very familiar with fast-paced, in-flow and out-flow environments. I carry myself in a personable manner and I really emphasize in maintaining a high level of morals and ethics. I am skilled in training staff to deliver positive experiences through high quality customer care. I have a drive that has led me to be a highly motivated individual that goes above and beyond in everything they do. I like to practice what I preach, and I pride in completing my cycles of action.

Skills

•Fluent in Spanish

•Trusted key holder

•Persuasive communication skills

•Use of positive language

•Quick learner

•Strong client relations

•Proficient in cash management

•Effective listening

•Local/state health laws knowledge

•Attentive to detail

•Self- control

•Adaptability

•Analytical skills

•Organized

•Reliable

•Rehabilitation and recovery specialist

•Safety-conscious

•Adept at recordkeeping

Work History

Crew Leader 11/2006 to 04/2008

Sonic Drive in – 5465 Camino al Norte, North Las Vegas, NV, 89031

•Trained new, oncoming members to the team.

•Assisted customers with food selection, inquiries, and order customization requests.

•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

•Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Shift leader 05/2008 to 06/2010

Smash Burger – 4725 S Maryland Pkwy, Las Vegas, NV 89119

•Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

•Learned, referenced, and applied product knowledge information.

•Earned management trust by serving as key holder, responsibly opening, and closing store.

•Greeted customers entering the store to ascertain what each customer wanted or needed.

Waitress 07/2010 to 01/2012

Sushi Tachi- 2745 W Centennial Pkwy, North Las Vegas, NV 89084

•Very attentive to guest and customer complaints.

•Good eye contact and confront with customers.

•Fast paced in an orderly manner.

•Excellent face recognition and order recognition.

•Speaking confidently and energetic with customers.

•Being prompt and quick with orders, as well as accuracy.

Receptionist; Counselor; Course Supervisor 03/2012 to 05/2014

Narconon, A Life Worth Saving Rehabilitation center – 1225 Redwood St. Fort Collins, CO

•Filed intake paperwork with oncoming students.

•Supervision of 30 or more students in a course room.

•Ensuring students were duplicating, understanding, and applying data being learned.

•Distributing vitamins and supplements to students who were nutritionally deficient.

•Analyzed data to create and organize graphs, charts, and documents for publications and presentation.

•Encouraged clients to get involved in social, recreational, and other therapeutic activities to enhance interpersonal skills and develop social relationships.

•Obtained the necessary signatures on "Release of Information" forms to obtain medical and treatment records from other service providers.

•Counseled clients to help them understand and overcome personal, social, and behavioral problems.

•Administered oral medications, following physician's prescriptions.

•Led 28 group therapy sessions each week.

•Answered phones, tracked mail, and set up new folders.

Waitress 05/2014 to 02/2015

Jinya Ramen Bar- 4860 W Flamingo Rd, Las Vegas, NV 89103

•Greeted and assisted guests.

•Took orders in a timely and professional manner.

•Being quick to deliver and place orders.

•Accommodating guests and their needs.

Waitress 04/2015 to 09/2016

McGivney's Bar and Grill- 51 Egan Dr, Juneau, AK 99801

•Attended to large parties of 30-50 guest.

•Responsible for 5-10 tables.

•Communicated clearly and effectively with guest and colleagues.

•Multi-tasked and very attentive to guest.

•Familiarized in closing and opening shifts.

Addiction Support Staff/ Senior Director of Production 03/2017 to 06/2019 (Residential intern from 03/2017 to 11/2017)

Fresh Start Programs Treatment Facility- 35025 Hwy 79, Warner Springs, CA 92086

•Assisting clients through a medication free withdrawal process.

•Conducting UA’s, bag and room searches to ensure a safe recovery environment.

•Assisting and working with resident/ inpatient clients to overcome substance abuse so they can progress through their programs in a safe, encouraging, and supportive environment.

•Assisting clients in acclimating to the treatment program and regimen.

•Ensuring the day to day needs of clients at the facility are appropriately satisfied, within reason.

•Working with clients on developing relapse prevention plans.

•Assisting with family/client relationships; handling inquiries from families and updating them on client’s progress.

•Monitoring clients outside of therapy sessions while being an ethical presence to ensure appropriate conduct.

•Maintaining the client confidentiality, abiding by all HIPPA regulations.

•Data input, organizing of files, and ensuring information about client's behaviors, personal case, and difficulties are relayed to appropriate terminals throughout their program.

•Continually being a reliable, confideable, and compassionate peer support throughout the client’s program while maintaining a high level of professionalism.

•Overseeing the technical division to ensure the program is being delivered effectively to the client.

• Using a holistic and science-based approach to regain basic life skills; such as personal responsibility, effective communication, and new coping-skills.

Supervisor 08/2019 to 01/2021

Jerry’s Famous Coffee Shop 1821 Las Vegas Blvd, N. Las Vegas, NV 89030

• Oversee all front and back of the house restaurant operations/ employees.

• Ensure customer satisfaction through promoting excellent service.

• Respond to customer complaints tactfully and professionally.

• Maintain quality control for all food served.

• Ensure health code compliance and sanitation standards are in place.

• Generate weekly, monthly, and annual reports.

• Train new employees and ensure current employees are performing expected tasks/ responsibilities.

• Attend monthly scheduled meetings with other personnel.

Server 03/2021 to 03/2022

The Cheesecake Factory 505 S. Grand Central Pkwy, Las Vegas, NV 89106

●Greet guest in fashionable manner.

●Abide to the responsibilities required in assigned section.

●Fulfill side-work needs and get checked out my M.O.D.

●Place and take orders for guest, repeat back for accuracy.

●Inform the proper terminals of any corrections or complaints by guest.

●Run food to guest tables, be familiar with table numbers.

●Check on guest to ensure satisfaction and address any errors.

●Cash guest out within 3 minutes of the check being dropped off.

Education

Legacy High school - 150 W Deer Springs Way, North Las Vegas, NV 89084

•3.7 GPA

•Member of the Key Club

Area Technical Trade School - North Las Vegas, NV

Medical Assistant; Certified Nursing Assistant

References

Santiago Granadino- 702-***-****

Former assistant manager at Sonic Drive- In

Megan Nicholson- 818-***-****

Executive Director at Fresh Start Programs

Sharon Hamby- 907-***-****

Personal friend of 6 years

Stephanie Willyard- 775-***-****

Colleague at Fresh Start Programs

Ronni Shy- 702-***-****

Work Colleague and personal friend

Roger Sanchez- 702-***-****

Mentor

Contact this candidate