Customer Service Support

Nagy Ahmad Basal

Egypt. Cairo

Mobile: +2-011********

E-mail: *********@*****.***

Objectives

-I have very good experience from a lot of companies, some of them local other international in Egypt, Saudi and UAE.

-Interested to be an active Member in the field of sales, customer service, HR, And retail.

-Start my career since 2004.

-Was and still working with more than 12 Nationality.

-I can talk Arabic and English and make the other understanding me well and clearly.

Work Experience

1- Customer Support And Sales Back Office Egypt,

Cemex, from june 2022, present .

-Enhance overall customer experience by coordinating and following up with internal and external customers, tracking customer order history, and resolving concerns.

-Develop and maintain customer service standards, policies, and procedures.

-Manage a comprehensive CRM database for organization-wide communication.

-Assist and coordinate with the sales team.

-Perform any other job duties as assigned.

Customer Support July 2018-june2022

-Respond promptly to customer inquiries.

-Logon SAP & CRM System to Manage customers' accounts.

-Follow up on customer interactions by SMS Vodafone system.

-Logon to Application of CEMEX GO to communicate directly with the customer.

-Send report to Provide feedback on the efficiency of the customer service process.

-Report and Record details of inquiries, comments, and complaints to top management.

-Dealing with GPS website to record details and catching violation.

-Built strong relationships with field operations team to support business development opportunities and improve service.

-Provided excellent customer service by efficiently resolving issues and responding to inquiries.

-Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.

-Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.

-Investigated and resolved customer inquiries and complaints quickly.

2- Assistant Communications Manager & Customer service

EL-Badry Wooden industries, Egypt, From Nov 2017 to July 2018.

-Reporting to: Communications Manager.

-Respond promptly to customer inquiries.

-Handle and resolve customer complaints.

-Manage customers' accounts.

-Record details of inquiries, comments, and complaints

-Communicate and coordinate with internal departments.

-Follow up on customer interactions.

-Provide feedback on the efficiency of the customer service process.

-Deal directly with customers either by telephone, electronically or face to face.

-Used coordination and planning skills to achieve results according to schedule.

-Created plans and communicated deadlines to ensure projects were completed on time.

-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

-Eliminated downtime and maximized revenue by providing top project quality control.

3- Student Services & Recruitment &Tele Sales Call Center Agent

University of Modern Sciences,, United Arab Of Emirates, Dubai .from Dec 2016 to Nov 2017

-Manage large amounts of inbound and outbound calls in a timely manner.

-Obtains client information by answering telephone calls; interviewing clients verifying information.

-Informs clients by explaining procedures; answering questions; providing information.

-Keep records of all conversations in our call center database in a comprehensible way

-Meet personal/team qualitative and quantitative targets.

-Covering Reception and Customer Service

4- Sales Team leader

beIN Media Group channels, United Arab Of Emirates,( Nov 2015-Oct 2016)

-Keep Informed of New Products and Services

-Recruit, Train, and Coach the Sales Team

-Delegate Tasks and Set Deadlines

-Set Sales Targets and Motivate Sales Team

-Prepare Sales Reports

-Assist Managers in Sales Strategy Development.

-Negotiating the terms of an agreement and closing sales

-Representing the company at trade exhibitions and events.

-Checking the quantities of goods on display and in stock.

-Gaining a clear understanding of customers' businesses and requirements.

-Attending team meetings and sharing best practice with colleagues.

Achieving monthly target

5- Sales Associate,

House of Fraser, The Premium Luxury Department Store, World Trade Center& Yas mall Branch, IN Abu Dhabi, United Arab Of Emirates, ( Dec 2014- Nov 2015 )

-Greeting customers who enter the shop.

-Assisting shoppers to find the products they are looking for.

-Processing cash and card payments.

-Preparing merchandise for display.

-Implementing all visual merchandising standards.

-Achieving monthly target.

6- Sales Manager, Hashim Mall, Electronics Dep, (May 2013- Dec 2014) in Egypt

-set individual sales targets with sales team.

-co-ordinate sales action plans for individual salespeople

-oversee the activities and performance of the sales team.

-ensure sales team have the necessary resources to perform properly.

-monitor the achievement of sales objectives by the sales team.

-evaluate performance of sales staff

-provide feedback, support and coaching to the sales team.

-plan and direct sales team training

-contacts with suppliers to insure for delivery and to request orders.

7- Procurement Coordinator,

Rabya General Contractors, (In kingdom of Saudi Arabia). (Jun 2010- May2013) in Saudi Arabia

-Interacted with outside vendors to purchase Marketing Department items intended for trade shows and inventory.

-Partnered with Accounting Department to resolve merchandise invoice discrepancies and reconcile monthly merchandise accrual forms.

-Managed all procurement activities for my assigned area.

-Negotiated cost reduction with suppliers.

-Worked directly with multiple districts to procure all inventory items required for job execution and daily operations.

-Communicated with all levels of management in the areas of planning, purchasing, logistics and operations.

-Oversaw multiple district level employees to ensure that they stayed current on open PO reports, goods receipts (goods receipts, invoice receipts)

-Transaction banks (HEAD OFFICE).

8- Sales Team Leader

Savola Group, Hyper Panda, Dubai Branch, Electronics Dep,

Tv- Hi fi section. In U.A.E (Jul 2006- Jun2009)

-In-charge for making reports & orders for the company.

-Making customers aware of new offers and discount.

-Receives complaints from customers and solve them and make sure satisfaction dependent after the problem solve.

-Make the duty schedule for the merchandisers.

-In-charge of after sales section.

-Receives the items from suppliers at receiving area to warehouse.

9- Sales man

Delta R.S (RadioShack), the Largest Distributor of Electronics in the World, Vodafone Services, (Jul 2004-Jun 2006) in Egypt

Training Courses:

-English Conversation Course, AUC. (American University in Cairo)

-Windows, Office, and Internet.

-Customer service training from hyper panda. In Dubai

-Communication Skills in Mogul Training MC In Dubai.

-Skills Sales training at beIN Media Group in Dubai

Education: 2000-2004

-License of Arts, Mansoura University, faculty of Arts, Major History.

Personal Information:

-Nationality: Egyptian.

-Date of Birth: February 1, 1983.

-Place of Birth: El Mahalla El Kubra – Gharbia – Egypt.

-Marital Status: Married.

-Military Status: Exemption.

-Arabic Mother tongue and English Excellent spoken and written.

Awards:

The Best Salesman in Electronic Department, Panda, 2009

Driving License:

-Emirates Driving license.

-Egyptian driving License

-I own A Car

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