Jose Bernal

Miami, Florida/ Cell Phone: 786-***-****

Email: ad08z2@r.postjobfree.com

EDUCATION

Florida International University, Miami, FL Chaplin School of Hospitality & Tourism Management

Master of Science Degree in Hospitality Management December 2022

Concentration Area: Hospitality Real Estate Development

Florida International University, Miami, FL Chaplin School of Hospitality & Tourism Management

Bachelor of Science Degree in Hospitality Management May 2022

Concentration Area: Hotel/Lodging Management

3.91 GPA

Scholarship: Carnival Gold Scholar (September 2019- December 2022)

EXPERIENCE

Assero Services LLC/ 24 Asset Management December 2021- Present

Asset Manager

Coordinate and oversee the full restoration and remodeling of single-family homes deemed “High Value Assets” by JP Morgan Chase nationwide.

Facilitate with broker communications to the field service vendors and ensuring the repairs completed lead to an increase in value for the assets.

Oversee the submissions of all specialty bids and preapprovals on Fannie Mae REO and Pre-Foreclosure to ensure company revenue goals are met, along with clients guidelines being followed.

KW Property Management and Consulting February 2021- December 2021

Resident Services Coordinator

Ensuring the residents have a harmonious community through the use of luxury customer service, while staying under the operating budget.

Coordinating third party contractors to maximize facility output and ensure resident safety.

Resolving resident concerns in a timely and efficiently manner, in order to increase resident satisfaction.

The Ritz-Carlton Coconut Grove, Miami, FL January 2020- January 2021

Guest Experience Expert

Delivered luxury level guest service, by showing guest the care and commitment they feel they need in resolving any of their issues.

Aided 60-80 guest with special accommodations, along with their anticipation of needs on a daily basis and ensured guest satisfaction.

Increased revenue through upselling, achieving a goal of $7,000 gross revenue profit in a month.

ADDITIONAL INFORMATION

Languages- English, Spanish, and Italian (Conversational)

Software Skills- Microsoft Office, Opera, Marsha, Micros, Equator

CERTIFICATIONS

ServSafe May 2019

NAF Hospitality & Tourism May 2019

NAF Customer Service May 2019

Community Association Management License December 2020

Florida Real Estate License October 2021

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