CARLITA RICHARDSON • • ad08yv@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Highly motivated professional with excellent interpersonal, organizational, and writing skills. Work well independently or as a team player. Hard working, quick learner who is able to apply new concepts and strategies to complete assigned tasks.

EDUCATION

Monroe Community College: Major: Computer Information Systems 1/93 – 5/95 Brockport High School: Major: Business Administration Grad: 1990 PROFESSIONAL EXPERIENCE

Aero-Safe Global via Emerge360 6/23 - Present

Customer Support Specialist: Making outbound calls to medical facilities that ordered temperature sensitive medications that needed to be refrigerated or frozen. These were shipped in eco-friendly reusable packaging. Therefore, calls were made in attempt to have the equipment returned to the manufacturer. Lobel’s of New York via Robert Half Staffing 10/22 – 12/22 Customer Service Specialist: Answering incoming calls to place orders for premium meats. Handle online chats with customers. Track orders from shippers and verify correct merchandise is being sent to correct address for customer’s gift orders.

Excellus Blue Cross Blue Shield 1/20 – 6/20

Member Service Specialist: Provide high quality, proactive customer service to all health insured members and prospective members. Process member issues to resolution, respond to inquiries and complete transactions. Responsible for maintaining knowledge of multiple health plans. XEROX via Advantage Resourcing 6/19 – 1/20

Technical Support Specialist: Handle multiple tasks throughout the day, which includes taking inbound calls, working escalations and following up with service management on inquiries. Processing orders over the phone for the Technician, handling orders that have been escalated and working to find a resolution and researching inquires.

University of Rochester 9/18 - 3/19

Customer Resolution Specialist: Provide customer support to patients inquiring on their hospital bills. Responsible for maintaining accurate and correct information on the account and successfully maintain the account in good standing. Also involved with financial collections and processing payments. Cooper Vision 3/15 – 9/18

Customer Service Specialist: Provide prompt and friendly service to licensed eye care professionals. Research shipping issues and process adjustments as needed. Use multiple computer programs at one time while assisting customers. Maintained several key accounts that mostly needed “concierge” service. VWR Education 6/11 – 4/14

Customer Service Representative: Answer incoming calls and responsible for order processing; researching/responding to order and product inquiries received via phone, mail, fax, and email; return processing, problem resolution and sales promotions. Maintain large accounts with various schools, colleges, and universities. MVP Healthcare 7/04 – 2/11

Member Service Representative: Provide high quality, proactive customer service to all health insured members and prospective members. Process member issues to resolution, respond to inquiries and complete transactions. Responsible for maintaining knowledge of multiple health plans. COMPUTER EXPERIENCE

Most applications of Windows 10 • Microsoft Office • Excel ● Outlook • Internet • SAP