Shitij Sharma

Sr. Project Manager/Scrum Master

Summary:

●16+ years of IT experience working as a Sr. Project Manager/Scrum Master and managed various IT projects ranging from small/medium to extremely large projects and complex projects that impacted multiple platforms and applications.

●Expertise in Agile/Scrum, Waterfall, Iterative methodologies and Rational Unified Process (RUP) methodology.

●Experience working in various Industry and business domains i.e. Banking, Full service HR PEO companies, Networking, Investments, Financial Services, Health Care Industry, Secondary/Primary Mortgage Industry, Insurance, Loan portfolio management, Trading Systems, and Global Markets.

●Extensive experience in creating detailed IT Project Charter, SOW, POC, RFPs and RFEs. Experience in developing Dashboard to streamline processes and procedure.

●Expertise in Financial Management, Risk Analysis/Management, and Cost/Benefit analysis, Time Management and SWOT analysis. Coordinated with various technical and managerial teams at all levels.

●Strong experience with Financial Forecasting, Resource Management/Identification, Budgeting and Change Management.

●Strong expertise as scrum master for all the scrum ceremonies including daily stand-up meetings, sprint planning meeting, sprint estimation meeting, sprint grooming meeting, sprint retrospective meetings and sprint review/demo meeting.

●Extensive experience in managing cross functional teams to launch multiple applications in various platforms.

●Extensive experience in developing Project Plans and timelines various tool i.e. MS Project, Clarity and Jira.

●Expertise in facilitating Project Kick-off meetings, Identifying key resources, Prioritizing projects and Obtain scope approvals

●Extensive experience in analyzing and reviewing the RFPs to ensure all the information and services required are covered.

●Extensive experience in developing details project plans including (Identifying key milestones and constraints, Identify any dependencies or cross functional dependencies, determine critical and noon critical paths).

●Expertise in setting task priorities, developing a work schedule, monitoring and reporting project deliverables progress.

●Strong experience in Salesforce (SFDC) implementation projects related to CRM and CPQ applications.

●Implemented and used SharePoint for keeping versions of documents and streamline the process. Strong communicator and creative problem-solver

●Strong experience in managing project issues i.e. Log issues, priorities, its impact, resolution, owner etc also log risks associated with the respective issues.

●Strong experience in handling project changes with creating Change Requests including for any scope change, additional funding required and additional resource required, or any change in the requirements but within the scope, etc.

●Extensive experience in vendor management, SLA (service level agreement) review, process improvement activities.

●Strong experience in maintaining the process of active directory and extensive experience in data migration implementation projects

●Extensive experience in handling deployment/releases; creating deployment plan; assigning post deployment verification activities to the team and assisting app deploy team with the deployments.

●Contribute to the identification and initiation of process improvements which have resulted in an increase in accountability for SOX compliance.

Education:

MBA in Finance 2006

BS in Computer Science 2004

Certifications:

PMP (Project Management Professional), Certified Scrum Master (CSM) and Certified Scrum Professional (CSP)

TECHNICAL SKILLS:

SDLC Methodologies:

Agile/Scrum, kanban, Waterfall, Rational Unified Process (RUP), Iterative and SDM.

Project Tools

MS Project, Rally, CMC Appirio, Clarity, JIRA, Asana and MS-Visio

Content Management (CMS)

Documentum and Tridion.

Other Tools

Snagit, MS teams, Webex, Confluence and Snipping tool.

Defect Tracking Tool

JIRA, Rational Clear Quest.

Version Control Tool

Rational Clear Case, SharePoint, LiveLink.

Operating Systems:

Windows 7/XP/Net/2003/2000, UNIX and MS DOS.

Languages:

C++, SQL, PL/SQL, Visual Basic, HTML, Java, J2EE, XML.

DBMS:

SQL Server, Oracle 10g/9i, DB2, Siebel.

MS-Suite:

MS-Office, MS Word, MS-Excel, MS-Access, MS Outlook, MS Power-point

Testing Tools:

QTP, Quality Center 9.0/8.2, WinRunner, LoadRunner, Test Director.

Professional Experience:

Wipro, Austin, TX May 2022 – Present

Sr. Scrum master/Project Manager

Project Description: Citibank Retail Applications

Worked on the Intake process for Citibank Retail application. Worked on the Work request from the Intake team to complete all the estimations and the E0 hrs for the project. Worked with the Architects/BA/team to get the Estimations and architecture approval completed. Worked with the delivery team to get the project delivered on time. Also worked on the Risk based credit limit project to have customers transact to the limit for wires/zelle for there accounts.

Prodapt, Austin, TX May 2021 – May2022

Sr. Scrum master/Project Manager

Project Description: Salesforce Migration Project

Managed Salesforce migration project related to migrate all services from the legacy platform to SFDC. Involved new and existing customers. Involved Retail B2c, B2b customers, partners and resellers, created/updated Buy flow, Customer 360 flow, taxation, reporting and other functionalities as part of this large migration project.

Marvel Marketers, Austin, TX Nov 2019 – April 2021

Sr. Digital Project Manager/Scrum Master

Project Description: Salesforce Enhancement/Migration Project

Managed Salesforce migration project also managed SFDC enhancement and service delivery project for the digital marketing client that entails running new marketing campaigns, leads generations and management process, managing new feature and enhancement on SFDC platform.

Trinet, Austin, TX June 2018 – Nov 2019

Sr. Salesforce Project Manager/Scrum master

Project Description: Salesforce Enhancements UCPQ

Managed the large project related to all UCPQ features and enhancements in SFDC platform; this project had feature enhancements to RFP process, Quote process, Proposal process. The Project had cross platforms impact and multiple application impact like Mobileforce, BCT (Limelight) and vROI that integrated apps with current salesforce application.

Managed another Big project related to POA and TSR enhancement project; this project was related to all contract and POA changes to the SFDC platform.

Responsibilities:

●Implemented core agile/scrum methodology for the SFDC projects and had 2 weeks sprints.

●Responsible for the daily stand-up meetings and made sure that all the stories/defects are been discussed and talk about the QE and other critical dates and discuss what the team has worked on and what will they work on.

●Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.

●Developed full scale Project Plan for all the projects based on the high level project scope and identified the key resources, stakeholders, impacted teams, Identified Key milestones and constraints; determine deliverables and determine the critical dates and release plan.

●Responsible for Sprint Planning meeting, Sprint estimation meeting, Sprint retrospective meetings.

●Facilitated the sprint grooming meeting with the team for some of the critical features as/when needed.

●Handled multiple projects simultaneously; prioritized all the projects based on the deadlines and deliverables.

●Responsible for reviewing/updating the product backlog and backlog to see what is planned for next sprint and future releases

●Facilitated the kick-off meeting for the projects and provided the key dates and project overview to all the resources.

●Responsible for creating the budget plan, financial forecasts, Initial estimates. Created RFE request for estimate for each impacted applications.

●Responsible for obtaining the approval for the budget and prepare and submit all supporting documents. created the contingency plan to accommodate risks.

●Strong experience in analyzing both the Custom and Create Objects and Fields in SalesForce and there source Objects and relationship with in the SFDC application.

●Handled resource management and obtained resources i.e. (Business Analysts, System Analysts, Solution Architect, Dev Leads, Developers, QA Leads, QA Testers, DBA, UAT Lead, etc) from the resource manager based on the project need. Request additional resources if need identified during execution of the project.

●Assign resources to task level, allocate hours to resources at task level and keep track of their timesheets on weekly basis and monitor the budget.

●Responsible for scheduling meeting to review the project progress with the IT Team & Business on a weekly basis with the upper managements in steering committee meetings. .

●Responsible for uploading the teams documents on Sharepoint site created for each projects that i am leading.

●Schedule requirements working sessions for the teams; schedule meetings to discuss any open issues and project deliverables.

●Scheduled meetings with IT & Business if needed to review financials/budget if over burning.

●Responsible for risk management; identify any key risks; log risks, its impact, resolution/mitigation, priority, owner; schedule meetings, generate reports to show the impact of the risk and create GTG (Get to Green) plan/resolution for each risk.

●Worked on JIRA for project management and progress, user stories/requirements and issue tracking and management.

●Created the deployment/release plan and handled the sprint deployment for the key features and enhancements and made sure that deployment is successful.

●Responsible for creating a change request for any scope change, additional funding required and additional resource required, or any change in the requirements but within the scope, etc.

●Successfully delivered all the projects as per schedule. Created the communications documentations needed for the projects.

Wells Fargo (Digital Channel Group), San Francisco, CA May 2015 – May 2018

Sr. Project Manager/Scrum master

Project Description: Credit Cards Platform (OSMP) and Interactive Advisor Application (IA)

Worked on multiple credit cards enhancement projects to the online sales and Marketing platform (OSMP) for introducing new functionalities for credit card applications. Introducing and Implementing new consumer and business credit cards and introducing new features in OSMP platform.

Interactive advisor (IA) application project for smartphones and Tablets for new splash offers that we introduced for both targeted and other customers.

Project: Mobile Application System

The project was an enhancement to the existing Mortgage and Credit Cards accounts of customers on current Mobile Application to check status and make payments on these accounts.

Responsibilities:

●Implemented the project under Waterfall/Agile methodology. This was an extremely large and complex project with cross functional dependencies and was delivered in multiple phases.

●Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.

●Developed full scale Project Plan using Clarity tool for all the projects based on the high level project scope and identified the key resources, Identified Key milestones and constraints; determine deliverables and key dates and determine the critical and non-critical paths.

●Effectively communicate project expectations to team members and stakeholders in a timely manner and made them aware of any potential showstopper if any.

●Handled multiple projects simultaneously; prioritized all the projects based on the deadlines and deliverables.

●Facilitated the kick-off meeting for the projects and provided the key dates and project overview to all the resources.

●Responsible for creating the budget plan, financial forecasts, Initial estimates. Created RFE request for estimate for each impacted applications.

●Responsible for obtaining the approval for the budget and prepare and submit all supporting documents. Created the contingency plan to accommodate risks.

●Handled resource management and obtained resources i.e. (Business Analysts, System Analysts, Solution Architect, Dev Leads, Developers, QA Leads, QA Testers, DBA, UAT Lead, etc) from the resource manager based on the project need. Request additional resources if need identified during execution of the project.

●Assign resources to task level, allocate hours to resources at task level and keep track of their timesheets on weekly basis and monitor the budget.

●Responsible for scheduling meeting to review the project plan with the IT Team & Business to be on same page and track the project progress on weekly basis.

●Responsible for creating a dedicated Sharepoint/ADR site created for each project and all the documents are uploaded, responsible to give edit rights to only key resources.

●Schedule requirements working sessions for the teams; schedule meetings to discuss any open issues and project deliverables.

●Responsible for Monitor Actual Capital Vs Funded Capital & Variances.

●Scheduled meetings with IT & Business if needed to review financials if over burning.

●Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

●Responsible for risk management; identify any key risks; log risks, its impact, resolution/mitigation, priority, owner; schedule meetings, generate reports to show the impact of the risk and create GTG (Get to Green) plan/resolution for each risk.

●Worked on JIRA for project management and progress, user stories/requirements and issue tracking and management.

●Responsible for creating a change request for any scope change, additional funding required and additional resource required, or any change in the requirements but within the scope, etc.

●Successfully delivered all the projects as per schedule. Created the communications documentations needed for the projects.

Robert Half International, San Ramon, CA April 2014 – May 2015

Sr. Project Manager/Scrum master

Project: SFDC (Sales Force) Implementation Project

This project was the implementation of SFDC application for all the work streams of Robert Half. We are migrating from the current legacy application (MicroJ or MJQ) and implementing all the features into Sales Force application. This effort is carried out for multiple countries US,CAD, UK, AUS, NZ, Europe etc.

Project: Enhancemnt Request for MJQ Application

The Project was to incorporate all enhancements to the legacy MJQ application currently used at Robert Half. We need to carry out the estimation for the new project; once approved then implement the new enhancements into MJQ application.

Responsibilities:

●Implemented the project under Agile methodology. Project had cross functional platforms impact and multiple applications and teams were impacted. The complexity of the project was such that multiple applications in different time zones were required to be involved.

●Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.

●Responsible for obtaining the approval for the budget and prepare and submit all supporting documents. Created the contingency plan to accommodate risks.

●Developed detailed Project Plan using MS Project for all the projects based on the high level project scope/SOW.

●Identified the key resources, Identified Key milestones and constraints; determine deliverables and key dates and determine the critical and non-critical paths.

●Handled multiple projects simultaneously; prioritized all the projects based on the deadlines and deliverables.

●Facilitated the kick-off meeting for the projects and provided the key dates and project overview to all the resources.

●Assign resources to task level, allocate hours to resources at task level and keep track of their timesheets on weekly basis and monitor the budget.

●Responsible for creating the budget plan, financial forecasts, Initial estimates. Created RFE request for estimate for each impacted applications.

●Responsible for analyzing and reviewing the RFPs to ensure all the information and services required are covered.

●Responsible for scheduling meeting to review the project plan with the IT Team & Business to be on same page and track the project progress on weekly basis.

●Responsible for creating a dedicated Sharepoint/ADR site created for each project and all the documents are uploaded, responsible to give edit rights to only key resources.

●Responsible for facilitating daily stand up meeting to discuss project progress and any key issues.

●Effectively communicate project expectations to team members and stakeholders in a timely manner and made them aware of any potential show stoppers.

●Responsible for Monitor Actual Capital Vs Funded Capital & Variances.

●Schedule requirements working sessions for the teams; schedule meetings to discuss any open issues and project deliverables.

●Used JIRA for project management and progress, user stories/requirements and issue tracking and management.

●Responsible for resource management and obtaining resources i.e. (Business Analysts, System Analysts, Solution Architect, Dev Leads, Developers, QA Leads, QA Testers, DBA, UAT Lead, etc) from the resource manager based on the project need. Request additional resources if need identified during execution of the project.

●Scheduled meetings with IT & Business if needed to review financials if over burning.

●Responsible for handling Issues; log issues and its priorities, its impact, resolution, owner etc; log risks associated with the respective issues and schedule meetings to generate reports to show the impact of the issue and resolution.

●Responsible for creating a change request for any scope change, additional funding required and additional resource required, or any change in the requirements but within the scope, etc.

●Successfully delivered all the projects as per schedule. Created the communications documentations needed for the projects.

NETGEAR, Inc., San Jose, CA Sept 2012 – March 2014

Sr. Project Manager/ Scrum master

Project: Service Provider & Security IT Implementation:

I managed all the projects under Service Provider & Security IT Implementation group. There were enhancement and new implementation projects for the service provider platform and security feature enhancement projects that needed new feature for the service clients.

Responsibilities:

●Implemented the project under Agile methodology. All projects were extremely complex projects that impacted multiple platforms and applications.

●Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.

●Developed full scale Project Plan using Clarity tool for all the projects based on the high level project scope and identified the key resources, Identified Key milestones and constraints; determine deliverables and key dates and determine the critical and non-critical paths.

●Managed cross functional teams to launch multiple applications in various platforms.

●Effectively communicate project expectations to team members and stakeholders in a timely manner and made them aware of any potential show stopper if any.

●Responsible in analyzing and reviewing the RFPs for the application developed to ensure all the functionalities and services required are covered.

●Handled multiple projects simultaneously; prioritized all the projects based on the deadlines and deliverables.

●Facilitated the kick-off meeting for the projects and provided the key dates and project overview to all the resources.

●Responsible for creating the budget plan, financial forecasts, Initial estimates.

●Responsible for obtaining the approval for the budget and prepare and submit all supporting documents. Created the contingency plan to accommodate risks.

●Worked on JIRA for project management and progress, user stories/requirements and issue tracking and management.

●Handled resource management and obtained resources i.e. (Business Analysts, System Analysts, Solution Architect, Dev Leads, Developers, QA Leads, QA Testers, DBA, UAT Lead, etc) from the resource manager based on the project need. Request additional resources if need identified during execution of the project.

●Assign resources to task level, allocate hours to resources at task level and keep track of their timesheets on weekly basis and monitor the budget.

●Responsible for scheduling meeting to review the project plan with the IT Team & Business to be on same page and track the project progress on weekly basis.

●Responsible for creating a dedicated Sharepoint/ADR site created for each project and all the documents are uploaded, responsible to give edit rights to only key resources.

●Responsible for facilitating daily stand up meeting to discuss project progress and any key issues.

●Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

●Responsible for risk management; identify any key risks; log risks, its impact, resolution/mitigation, priority, owner; schedule meetings, generate reports to show the impact of the risk and create GTG (Get to Green) plan/resolution for each risk.

●Responsible for creating a change request for any scope change, additional funding required and additional resource required, or any change in the requirements but within the scope, etc.

●Successfully delivered all the projects as per schedule. Created the communications documentations needed for the projects.

Wells Fargo (Foreign Exchange), San Francisco, CA April 2010 – July 2012

Project Manager

Project Description: Foreign Exchange Online System (FXOL 2.0)

The Foreign Exchange Online System FXOL 2.0 project is the combination of the original FXOL legacy project and the Wachovia Integration Gap project which resulted in one online foreign exchange application replacing the existing Wells Fargo FXOL and Wachovia’s OnlineFX applications serving the external customers of the combined organization. The FXOL 2.0 applications entailed all the enhancements with new features and FX reporting. This has capability to create new FX contracts i.e. Drawdown and Netting functionalities.

Project: Pay-Direct Application (Automation and Enhancements)

This project was the implementation of the Pay-Direct system, which is a web based application that enables customers of Fremont Bank to manage their bill payment online.

Responsibilities:

●Implemented the project under (Rational Unified Process) RUP methodology. This was an extremely complex and large project and was delivered in multiple phases.

●Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.

●Responsible for obtaining the approval for the budget and prepare and submit all supporting documents. Created the contingency plan to accommodate risks.

●Developed detailed Project Plan using MS Project for all the projects based on the high level project scope/SOW.

●Identified the key resources, Identified Key milestones and constraints; determine deliverables and key dates and determine the critical and non-critical paths.

●Handled multiple projects simultaneously; prioritized all the projects based on the deadlines and deliverables.

●Facilitated the kick-off meeting for the projects and provided the key dates and project overview to all the resources.

●Assign resources to task level, allocate hours to resources at task level and keep track of their timesheets on weekly basis and monitor the budget.

●Responsible for creating the budget plan, financial forecasts, Initial estimates. Created RFE request for estimate for each impacted applications.

●Responsible for scheduling meeting to review the project plan with the IT Team & Business to be on same page and track the project progress on weekly basis.

●Responsible for creating a dedicated Sharepoint/ADR site created for each project and all the documents are uploaded, responsible to give edit rights to only key resources. .

●Effectively communicate project expectations to team members and stakeholders in a timely manner and made them aware of any potential show stoppers.

●Responsible for Monitor Actual Capital Vs Funded Capital & Variances.

●Used JIRA for project management and progress, user stories/requirements and issue tracking and management.

●Responsible for resource management and obtaining resources i.e. (Business Analysts, System Analysts, Solution Architect, Dev Leads, Developers, QA Leads, QA Testers, DBA, UAT Lead, etc) from the resource manager based on the project need. Request additional resources if need identified during execution of the project.

●Schedule requirements working sessions for the teams; schedule meetings to discuss any open issues and project deliverables.

●Scheduled meetings with IT & Business if needed to review financials if over burning.

●Responsible for handling Issues; log issues and its priorities, its impact, resolution, owner etc; log risks associated with the respective issues and schedule meetings to generate reports to show the impact of the issue and resolution.

●Responsible for creating a change request for any scope change, additional funding required and additional resource required, or any change in the requirements but within the scope, etc.

●Successfully delivered all the projects as per schedule. Created the communications documentations needed for the projects.

Kaiser Permanente (HealthCare), Pleasanton, CA June 2009 – April 2010

Project Manager

Project Description: Enterprise Portal Framework (EPF) project and Financial Services project

The EPF project is an Intranet Web Portal service that involves systematic integration & implementation of all the system development, business services, software applications and framework for the entire organization. The Financial Services Project is the implementation of annual financial forecasted data and overall budget for all the investment projects. This project will help to keep track of the financial forecasted data and the actual data.

Responsibilities:

●Implemented the project under Waterfall methodology. Project had multiple platforms and applications impacted.

●Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.

●Developed full scale Project Plan using Clarity tool for all the projects based on the high level project scope and identified the key resources, Identified Key milestones and constraints; determine deliverables and key dates and determine the critical and non-critical paths.

●Effectively communicate project expectations to team members and stakeholders in a timely manner and made them aware of any potential show stopper if any.

●Handled multiple projects simultaneously; prioritized all the projects based on the deadlines and deliverables.

●Facilitated the kick-off meeting for the projects and provided the key dates and project overview to all the resources.

●Responsible for creating the budget plan, financial forecasts, Initial estimates. Created RFE request for estimate for each impacted applications.

●Responsible for obtaining the approval for the budget and prepare and submit all supporting documents. Created the contingency plan to accommodate risks.

●Handled resource management and obtained resources i.e. (Business Analysts, System Analysts, Solution Architect, Dev Leads, Developers, QA Leads, QA Testers, DBA, UAT Lead, etc) from the resource manager based on the project need. Request additional resources if need identified during execution of the project.

●Assign resources to task level, allocate hours to resources at task level and keep track of their timesheets on weekly basis and monitor the budget.

●Responsible for scheduling meeting to review the project plan with the IT Team & Business to be on same page and track the project progress on weekly basis.

●Responsible for creating a dedicated Sharepoint/ADR site created for each project and all the documents are uploaded, responsible to give edit rights to only key resources.

●Schedule requirements working sessions for the teams; schedule meetings to discuss any open issues and project deliverables.

●Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

●Responsible for risk management; identify any key risks; log risks, its impact, resolution/mitigation, priority, owner; schedule meetings, generate reports to show the impact of the risk and create GTG (Get to Green) plan/resolution for each risk.

●Responsible for creating a change request for any scope change, additional funding required and additional resource required, or any change in the requirements but within the scope, etc.

●Successfully delivered all the projects as per schedule. Created the communications documentations needed for the projects.

Citizens Bank (Cash Management), Riverside, RI April 2008 – June 2009

Project Manager

Project Description: Automate Image CD-Rom on IMPACS System for check Imaging/ Daylight Overdraft Service

These projects were in the Cash Management division. We leveraged check images on IMPCAS system and other systems. Citizen bank is looking to implement a systemic solution capability for daylight overdraft for commercial cash management customers.

Project: Loan Origination System (Automation Enhancements)

The project was a web-based application involved enhancement of the automated Mortgage loan origination process beginning from origination/opening

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