Human Resources Specialist

Analytical and solutions-oriented HR Specialist with dynamic experience in implementing, managing, and optimizing multi-level HR practices to propel organizational success. Proven background in talent acquisition & retention, and staff development while fostering a positive and inclusive workplace culture. Track record of directing all aspects of HR operations, including employee lifecycle management, benefits administration, and policy development. Well-versed in orchestrating dynamic recruitment and staffing-related courses for teams, managers, leadership, and Army personnel. Expert in devising and executing strategic plans and projects that fulfill organizational training requirements. Renowned for providing insightful guidance on innovative recruitment strategies, special programs, and incentive initiatives through various platforms. Instrumental in mentoring and guiding teams throughout the entire recruitment process.

Core Competencies

Employee Lifecycle Management

Process Improvement

Team Training & Leadership

Key Relationship Building

Staff Performance Enhancement

HR Policy Interpretation

Human Resources Management

Data Analysis & Reporting

Standard Operating Procedures

Professional Experience

Management Analyst GS12 Department of Defense-Defense Health Agency – Augusta, GA May 2023 – Oct 2023

Orchestrated DH MEPRS activities (EAS IV), administering the Defense Travel System (DTS) and ATAAPS for financial oversight.

Utilized qualitative and quantitative methodologies to increase organizational productivity and efficiency.

Pioneered annual Cyber Security training via the JKO System, reinforcing data protection and strengthening cyber resilience.

Drove system improvements and offered guidance in data collection methods for MHS by organizing meetings and conferences.

Maintained trustworthiness with a Government Travel Card and strong Security Clearance by initiating vital communication with MTF/DTF commanders and resource management.

Health & HR Specialist Senior/Deputy Director Grade 15 Office of Inspector General – Charleston, WV Sep 2021 – May 2023

Delivered administrative support, coordinating with the Office of Human Resources Management (OHRM) to optimize HR processes, encompassing separations, retirements, terminations, and fitness determinations.

Led staff meetings, timecard reviews, and training coordination, leading to enhanced office productivity and operational excellence.

Oversaw quarterly Employee Appraisals for a team of 6 employees, restructuring a fair and constructive evaluation process, which increased team satisfaction.

Managed agency hiring activities, including background checks and the processing of sensitive data, maintaining a high% accuracy rate in adherence to state, and federal regulations, and Medicaid policies.

Enforced data protection and privacy rules, especially concerning personally identifiable information (PII), guaranteeing regulatory compliance and zero data breaches.

Reduced errors and optimized staffing processes by creating guidelines, instructions, and standard operating procedures.

Facilitated decision-making by preparing reports and aligning with management directives.

Collaborated with leadership on position descriptions, job postings, and streamlining the candidate screening process for state government interviews, resulting in a faster candidate selection.

Ensured accurate data reporting by conducting daily reviews to retain precision in standard forms and new hire paperwork.

Health & Human Resources Specialist Grade 13 Office of Inspector General – Charleston, WV March 2021 – Sep 2021

Conducted investigations to assess individuals' eligibility through State and Federal criteria, including criminal background checks.

Analyzed records to identify disqualifying offenses in accordance with State and Federal regulations and Medicaid policy guidelines.

Updated databases, including State and Federal sex offender registries and applicant/provider-specific information.

Progressed from Health and Human Resources Specialist to Deputy Director at the Office of the Inspector General, demonstrating proficiency in time management, HR systems, and critical thinking. Daily FAQ entry.

Protected sensitive criminal record data controlled by Federal Bureau of Investigations, maintaining utmost security & confidentiality.

Assisted with internal and external audits by delivering required financial documentation and information.

HR Generalist I Grade 12 West Virginia Department of Transportation – Charleston, WV March 2016 – March 2021

Supported agency Director, overseeing budget management, financial reporting, expense monitoring, Kronos timekeeping, fleet inventory handling, purchasing, and travel transactions.

Supervised Iron Mountain record coordination, employee transactions/paperwork, job announcements, interviews, FMLA, and WV OASIS invoice processing.

Offered training and backup support and conducted NeoGov applicant reviews with coding as directed by the agency Director.

Handled multi-line phones, composed correspondence, scheduled travel, and demonstrated proficiency in HRM, App Xtndr, Remis, Mainframe, and EPM within the WV OASIS system.

Drove the implementation of agency policies, laws, regulations, and procedures, while also fulfilling roles as the EEO Officer, Payroll Benefits Coordinator, and Records Manager.

Administrative Service Assistant I Grade 10 Miners Health Safety & Training – Charleston, WV April 2015 – May 2016

Managed daily procurement and purchasing activities for four regions and the Charleston office, guaranteeing meticulous invoice reconciliation and alignment with WV State Purchasing Cards.

Acted as a backup to the payroll designee and administered BAS and PEIA Health Insurance, making necessary adjustments.

Leveraged knowledge of WV State Purchasing Regulations and assisted the Director in memo preparation for staff and Commerce.

Guided employee payroll and benefits, updating accurate records of daily deposits for the Charleston office.

Demonstrated proficiency in purchasing procedures, research, reconciliation, monitoring, and data validation.

Attended annual conferences such as State Agency Workers’ Compensation and EEO to stay informed about program developments.

Held the WV OASIS Purchasing Card for over two years, facilitating efficient and compliant financial transactions.

Administrative Service Assistant I Grade 10 Miners Health Safety & Training – Charleston, WV Dec 2013 – March 2016

Served as Web and Benefits Coordinator, completing 18 relevant courses at WV State University, and contributed significantly by creating agency job descriptions for Mainframe postings.

Administered Workers' Compensation claims for 5 regions, conducting employee hour audits for accurate wage data.

Collaborated on budgeting, accounting, HR inquiries & HRIS, and memos for agency and regional offices during payroll changes and events.

Demonstrated versatile HR proficiency, managing salary, benefits, tax deposits, check re-deposits, and delivering quality administrative support with adept policy and procedural knowledge.

Oversaw intra-governmental transfers, conducted WvOasis Purchase Card reconciliation, and validated WV-11 records for multiple regions and the Charleston office, all while ensuring the accuracy of payroll and HR correspondence.

Accounting Assistant II Grade 11 Kanawha Valley Community & Technical College – West Virginia Aug 2013 – Oct 2013

Performed administrative tasks to support accounting department, such as filing, photocopying, and organizing financial documents.

Streamlined financial operations by effectively managing student payments, optimizing accounts receivable, and facilitating seamless business transactions through the Banner finance system.

Demonstrated expertise in state government financial procedures and leveraged business acumen to enhance financial compliance.

Personnel Assistant Grade 9 Bureau for Child Support Enforcement DHHR – Charleston, WV April 2011 – Aug 2013

Orchestrated end-to-end recruitment processes, encompassing job application processing, applicant screening, initial and second interviews, and prompt candidate status notifications.

Onboarded hires, offered policy guidance, and ensured reference verification, background checks, and compliance with standards.

Performed daily employee timesheet data entry while providing responsive support for written and telephone investigations, guaranteeing comprehensive HR documentation.

Audited Bureau for Child Support Enforcement (BCSE) cases, preserving financial integrity and promptly responding to review requests from case managers, supervisors, and BCSE Attorneys in the assigned region.

Conveyed agency changes as directed by management, skillfully addressing multiple phone inquiries from regional offices and staff related to leaving and personnel matters.

Front Desk Coordinator Charleston Eye Care LLC – Charleston, WV Nov 2010 – April 2011

Handled patient inquiries and confirmed accurate check-in/check-out procedures, increasing patient satisfaction and office efficiency.

Implemented a call and email tracking system, generating data-driven monthly reports for top management.

Demonstrated exceptional attention to detail in verifying patient identities and collecting copayments, deductibles, and coinsurance, contributing to financial stability and reducing errors.

Streamlined administrative processes, including new patient paperwork, record-keeping, and call confirmations.

Education & Credentials

WV State University Institute, WV United States, Some college (No Degree), GPA: 2.0, Major: Criminal Justice

Carver Career Center Charleston, WV United States, Technical & occupational certificate, GPA4.0, Major: Medical Information Specialist

Completion of a 1250-hour program. 2009 Medical Information Specialist Student of the Year. Certificates in Medical Billing, Coding, and Medical Transcription

Bridge Valley Charleston, WV United States Technical or Occupational Certificate 12 / 2020, GPA: 3.0, Major: SHRM Certification

Attended 12 Instructor-Led Virtual Classes on a weekly basis for a total of 36 hours with a final exam at the end of the course.

Summers County Career Center Hinton, WV United States, Technical or Occupational Certificate 5 / 1992, GPA: 4.0, Credits Earned: Semester Hours, Major: Certified Nursing Assistant

Completion of a 540-hour program 1991-1992 Nursing Assistant

Affiliations

SHRM – National Member IPMA – National Member ATD – Association for Talent Development – WV Chapter Member

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