Social Media Customer Service

Jose Miguel Perez

Miami, Florida

Mobile: 786-***-****

ad08wv@r.postjobfree.com

SUMMARY

Business Administration major at the Miami-Dade College pursuing a bachelor’s degree with the goal of joining a team where I can apply and grow my knowledge of financial and managerial skills. Proficient in both written and spoken Spanish, I am equipped to engage with Spanish-speaking clients effectively. With a proven ability to adapt swiftly to new environments, I am eager to contribute to the team's collective efforts in achieving company visions and objectives.

EDUCATION

Miami Dade College, Miami, FL 2021 - 2025

Bachelors in business administration

Achievements: Made Dean’s List first semester

PROFESSIONAL EXPERIENCE

Scottie Paws, Miami, FL August 2018 - December 2019

Employee

Increased social media engagement and grew base of digital support to maximize reach.

Connected with clients through various communication channels, including email, messages, and phone calls.

Conducted detailed analysis of collected data, uncovering valuable insights and trends.

Engaged in an accurate daily cash counts at the conclusion of each shift, preparing funds for bank deposits.

The Home Depot, Doral, FL February 2020 – March 2021

Customer Service Associate

Gathered essential client information to generate comprehensive product or service reports.

Took ownership of resolving client complaints and issues, ensuring prompt and effective solutions.

Prioritized daily goal of ensuring customer satisfaction by warmly welcoming and interacting with customers upon entry and exit from the store.

Actively contributed to enhancing customer experience by providing valuable suggestions to the team through the company's recommendation portal

Managed various cash transactions, including processing sales, handling returns, and conducting end-of-day balancing.

Bulla Gastrobar, Kendall, FL March 2021 – Present

Bartender/Bartending Manager

Managed reservation and order processes by efficiently processing incoming phone calls and emails.

Handled and accurately processed tips and transactions, ensuring smooth financial operations from the bartending perspective.

Collaborated with the manager to balance all registers at the end of each day, maintaining financial accuracy and accountability.

Coordinated the secure shipment and receipt of significant cash amounts through armored transportation services, including Brink's.

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