Marianne Knapp

Degreed, enthusiastic professional

Lillington, NC 27546

ad08wr@r.postjobfree.com

+1-704-***-****

Degreed, enthusiastic professional seeking a position as a skilled supporting administrative personnel assistant performing functions including customer support, bank deposits, accounts receivable/ payable, data entry, and receptionist. I am comfortable working in a world that is customer driven. I am Certified in MS Office Excel and Word. I am a proud and dedicated veteran that has an extensive work history in accounting office as well as customer service and call-center experience. I have a can- do attitude and can learn anything anyone is willing to show me and train me on. I am seeking full time employment with training for the right employer.

Authorized to work in the US for any employer

Work Experience

Warranty Administrator

Private - Raleigh, NC

January 2022 to November 2022

Cancel remit and refund automotive warranties. Effectively communicated with customers over the phone and through email to keep them updated on their warranty refund status. Processed monthly warranty statements from warranty companies and paid for newly purchased warranties. Assistant accounting office administrator

Johnson Automotive - Cary, NC

March 2021 to December 2021

Processed daily bank deposit for multiple stores. Filed all accounting office paperwork. Stocked in new cars. Weekly floor plan, cleaning schedules daily. Performed all supporting administrative tasks in an automotive accounting office

Warranty Administrator/accounting

Capital Automotive Group - Corporate offices - Raleigh, NC March 2019 to July 2021

Process each warranty sold and each warranty cancel to refund the customer or apply toward down payment. Managed

warranty schedule in CDK

Account Payable

Hiester Automotive Group - Lillington, NC

October 2018 to July 2019

Processed all payable invoices and entered into CDK system. Cut checks daily. Call Center Customer Service Representative

Sprint - Charlotte, NC

May 2017 to September 2018

Handled inbound calls in the retention department to maintain excellent customer service and problem- solving technical support. Handle each and every customer with superior quality. Insured that every customer left happy and satisfied and prevented any customer from leaving Sprint service. Customer Service

Volvo of South Charlotte - Charlotte, NC

January 2011 to December 2013

Create and maintain Excel spreadsheets

Report daily service results for service department Organized and adjust customers appointments

Delivery Driver

Independence nissan - Charlotte, NC

January 2009 to January 2011

Drove and delivered parts to other dealerships in the city and out to neighboring towns with accuracy and always on time.

Billing Clerk/ Accounts Payable and Receivals/ Warranty Cancelation Scott Clark Toyota - Charlotte, NC

October 2005 to October 2008

Billed out all new and used car deals using Reynolds and Reynolds system. Monthly average of 350

- 550 deals per month. Maintained monthly Excel spreadsheet log of all new and used vehicle sold. Calculated all sales commissions for sales department and finance department. Met and exceeded all monthly deadlines and end of month closing. Developed training manual on how to step by step bill out each car deal. Provided hands on training when needed for cross training purposes Title clerk

Nissan of Charlotte - Charlotte, NC

March 2003 to October 2005

Prior to CVR. Processed all new and transfer tag title work for new car dealership Sales Associate

Belk - Pineville, NC

August 1999 to October 2002

Worked part time in various departments. Stocking shelves, organizing clothing racks, folded clothes, tagged clothes, marked down tagged items. Managed cash drawers and balanced my drawer at the end of each shift.

• Handled in-store returns

• Completed in-store purchases

• Replenished merchandise

• Greeted customer

• Signed up customers for store credit card and informed them of additional discounts with the store credit card.

Appointment setter

Terminix - Fayetteville, NC

March 1996 to October 1999

Placed outbound calls to potential customers to schedule a free termite and pest control inspection under their crawlspace

Order Fulfillment Associate

REVLON DISTRIBUTION CENTER - Oxford, NC

February 1990 to March 1992

Filled orders for different drug stores in a warehouse setting. Would have opportunity’s to work in different lines that made the cosmetics. The majority of the job was to pick lines to fill orders. Very repetitive work Education

Associates in applied science in medical office admin in Medical office administration

Rowan-Cabarrus Community College - Concord, NC

August 2014 to May 2018

Associate in Arts (AA) in Medical office administration Rowan-Cabarrus Community College - Concord, NC

January 2014 to March 2018

Bachelor’s in Business Management

UNC Charlotte - Charlotte, NC

January 2000 to June 2003

Skills

• Accounting

• Accounts Payable (2 years)

• Organizational Skills

• Customer Service (10+ years)

• Account Reconciliation

• Google Docs

• Administrative experience (10+ years)

• Microsoft Office (10+ years)

• Journal Entries (10+ years)

• Bank Reconciliation (1 year)

• Microsoft Excel

• Data entry (10+ years)

• Medical terminology

• Typing

• Microsoft word certified (10+ years)

• Microsoft Excel certified (7 years)

• General Ledger Accounting

• Office experience

• Computer networking

• QuickBooks

• Parts driver (2 years)

• 5 ton driver (3 years)

• Delivery driver (5 years)

• Ordered filler (3 years)

Links

http://Linkedin.com

Military Service

Branch: United States Army

Service Country: United States

Rank: E4

March 1992 to September 1996

Medical Supply Specialist 76J

Certifications and Licenses

Valid Notary Public

5 ton driver’s license

August 1993 to Present

Drive military grade 5 ton truck to deliver classified material daily on the Autobaun I Germany Assessments

Administrative assistant/receptionist — Completed

January 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Scheduling — Familiar

November 2018

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Filing & organization — Highly Proficient

November 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Medical billing — Familiar

January 2022

Understanding the procedures and forms used for medical billing Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

data entry, reconciliation, Word and Excel proficient. Type, file, customer service

Contact this candidate