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CASSANDRA K. DODD

Benefit & Payroll Administrator

ad08wq@r.postjobfree.com

734-***-****

Objective

To obtain a position that offers permanent stability, growth, and career opportunities for advancement.

A position in a company that I can take pride in and allow me to have the ability to use my unique skill set that I have

accomplished throughout my career to do the best job for the team, company, as well as myself.

Work Experience

Authorized to work in the US for any employer

P resent Position

Benefit Administrator, shared services, January 2021 to Present

Administer multiple benefit plans, multiple clients, multiple locations as well as multi-tier, class for multiple clients on many

different plans. First line customer liaison for clients, employees, brokers, and carriers/vendors. Reconcile multiple Benefit

Invoices vs. Payroll deduction and/or client invoicing. Make necessary adjustments regarding arrearages and refunds.

Communicate any discrepancies to both clients and employee’s as well as retrieving signed documentation for deductions if

necessary. Set up new clients and benefit plans in HRIS. Conduct open enrollment meeting for employees and aid brokers in

renewal process for our clients and employees. Troubleshoot portal issues for both employees/clients and feed to carriers.

Enroll new eligible employees, qualifying event changes and terminations. Administer multiple 401K plans per client, per tier.

Produce multiple reports per request for clients, employees, and brokers Administer FSA, HSA, Dependent care, and aid in

COBRA Administration for multiple clienteles.

Corporate Payroll Administrator

Nexcare Health Systems, February 2017 to August 2020

Responsible for a variety of complex and routine tasks connected with processing payroll, maintaining payroll records, and

payroll reporting in support of multiple locations. Export, import, balance, preview, audit, and process multiple biweekly

payrolls. - Process employee status changes in ADP, including tax withholding, benefit deductions, wage garnishments, direct

deposits, etc.- Monitor of any returned direct deposits, Process and maintain child support orders, garnishments & tax levies

respond to inquiries from attorneys, courts & other agencies. Set up and activate pay cards process manual checks as needed.

Investigate and troubleshoot payroll errors & correct them in a timely manner. Respond to requests by auditors for payroll

records. Respond to requests from and assist multiple facilities with payroll processes, timecard issues, troubleshooting

system issues. Audit W2s, wage & tax registers. Understand, interpret, and apply policies, procedures and regulations relating

to payroll and company operations. Educate centers of any process or regulatory changes/updates Create and or run a variety

of standard, custom, weekly, monthly reports per schedule and requests as needed.

Benefits & Payroll Coordinator

CENTRAL PROCESSIING 2016 to 2017

Benefit Administration Human Resources Payroll Specialist

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Manage substantial amounts of employee data including PTO balances, benefits summaries, org. charts, attendance tracking,

audits. Organize information needed for audits by structuring a process and system to enable quick retrieval of 401k, workers

comp, hiring data or any other audit-related information. Process terminations, create employee files, with a continued trend

to eliminate paper documents and replace with securely stored electronic and cloud-based documents that comply with

retention protocols and audit best practices. Function as backup to Benefits Manager, taking on all various areas of benefits

administration as needed, including dedicated support through open enrollment. Accurately and efficiently process the

weekly, executive, management, commissioned and hourly payroll for 3 locations with approximately 500 employees.

HR Generalist - Contract

CMS/ American Employers Association, November 2015 to December 2016

Provide Human Resource generalist support to the organization in areas of recruitment, selection, hiring, orientation,

benefits, payroll, compensation, employee, evaluations, and policy administration. I was a liaison with benefit providers.

Maintained all personnel files, medical files, credential files and records, ensuring compliance with federal, state and company

requirements, CARF & DCHA.

Payroll Analyst - Contract

SMP, June 2015 to October 2015

Facilitate and restructure current payroll processing. Created, wrote, and produced in print the payroll manual. Trained

accounting department on the Paychex System to better administer payrolls for all employees, including hourly, salary and

commissioned personnel. Duties also included assisting the accounting dept. with all functions of accounting including

accounts Payable/ Receivable via QuickBooks.

Payroll Coordinator - Contract

VG CORP, February 2015 to May 2015

Process Bi-Weekly payroll for 300+ employees in multiple States & Locations using the Paycor HR Perform application.

Manage all aspects of Time & Attendance, reporting and employee Records. assisted in Recruiting, Onboarding, New Hire

Orientation and served as a backup for Benefit Administration including COBRA and 401K plan. Contributed on the

implementation team for the EDI feed project from the HRIS to the carries, successfully.

ACCESS POINT PEO

Benefit Administrator, 2012 to 2015

Bill reconciliation, payroll deduction vs. vendor billing discrepancies. Track and follow up on credits due from carriers. Request

check payment to carriers in timely manner. Enroll/ disenroll employees & dependents via carrier systems for New Hires, O.E

and Q.E and Terminations, using our online capabilities at vendor sites directly or faxing to the carrier(s). Front line contact

for both employee and clients directly with questions related to all aspects of benefits. Assisted with COBRA processing using

Web Cobra online system, assisted with FSA enrollments and processing claims. Assisted with payroll benefit & 401K

deductions via Pay Plus payroll HRIS. Also assisted with audits and special reporting as requested for both internal/ external

auditors, customers.

Benefit Administration Human Resources Payroll Specialist

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RIDGECREST HEALTH CAMPUS

AP, HR & Payroll, 2010-2012

Perform all duties relative to the Health Campus Payroll for our Union, non-Union, Hourly and Exempt employees at this

location. Duties also included all on campus aspects of the Accounts payable/ Receivable functions: Match invoices with

appropriate purchase orders and verify accuracy. Ensure payables are correctly coded in the general ledger accounts. Request

check payment from corporate/ home office. Created & processed new hire packets, EE files and all new hire onboarding

processing in compliance with all regulations and company policies: Drug testing, licensee verification and reference checking

for all job offer candidates. Produced new hire employee packets, held new hire orientation meetings as well as organizing

with departments heads for their time slot during new hire orientation day. All aspects of payroll processing and PTO tracking

via ADP. Maintain employee files as necessary. I was the " on-site" HR and Payroll in- person point of contact for all employee

Human Resource needs

Benefit Analyst II, Team Lead

BCN SERVICES, PEO, - 2006 to 2009

Administer employee benefits, enrollments, all new hire eligibility, client's open enrollments, as well all Q.E. Work with

Partnership Managers to establish new benefit plans for each client. Set up new benefit plans via our HRIS per Administrative

Agreements and section 125. Create and produce Salary Reduction Agreements for employee enrollment and payroll

deductions Assist with onsite client OE meetings. Assist EE's one on one after O. E meetings helping decide best benefit plans

Assist in preparing materials, presenting benefit changes to employees at open enrollment meetings. Reconcile benefit billing

statements. Investigate, calculate, and enter benefit adjustments according to the billing and employee paycheck deductions.

Administer employee 401K paycheck deductions, set up arrears COBRA, Dependent care, FSA and Health Savings Accounts.

Contact person for both client and employees directly, for employee claims questions or issues. Collaborating directly with

outside carriers/vendors such as BCBS, BCN, Priority, Humana, Delta Dental, VSP and many others. Also, created & maintained

the Benefit Training Manual, trained any new in-house employees in the benefit department as well as keeping the manual

current, regarding any new processes and laws

Payroll Specialist I and II

BCN SERVICES PEO, - 2002 to 2006

Highly skilled at multi-tasking, ability to focus, attention to detail, maintain strict confidentiality, establish priorities, extremely

resourceful to clientele daily. Processing, printing, packaging, and shipping payrolls for approximately 2050 employees,

seventy-two clients at over ninety locations. This included multiple states, with weekly, bi-weekly, semi-monthly, monthly,

commission, prevailing wage, draw, union, and nonunion payrolls with gross wages totaling over 1.5 million. Process Levy's,

W-2, I-9, union dues and union check are submitted according to schedule. I have knowledge of garnishments, taxes, child

support, tax processing. Other responsibilities: maintaining personnel records, responding to clients and employee inquiries.

Served as a first person point of contact for both client and employees directly for all payroll or any other payroll relayed

issues that may arise

Education

College in Business Administration

Gleason’s Community College - 1994 to 1999

Benefit Administration Human Resources Payroll Specialist

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Skills

• Benefits Administration (10+ years)

• Employee Orientation (6 years)

• Human Resources (10+ years)

• Human Resources Management (3 years)

• Paychex (2 years)

• SAP (1 year)

• Software Troubleshooting (5 years)

• Workers' Compensation (5 years)

• SAP QuickBooks

• Tested many PEOS based HRIS for clients

• Bank Key Fob for wire transfers

• SmartLinx

• Human Resources system Glidepath

• Background Checks: MSP, iChat, Criminal, DL Records,

• Fingerprinting Concentra: Pre-employment & Work Comp LARA Licenses Verification NPI Registry

• search & verification of License

• Newton

• Onboarding & Retention

• CRM

• Human Resource & Compliance Seminars

• SharePoint

• Microsoft Office: Word, Excel, OneDrive, Outlook, Forms, Teams and Zoom

• General Ledger Accounting (3 years)

• Tax Experience (1 year)

• Office Management (10+ years)

• Microsoft Dynamics GP

• Auditing (10+ years)

• Accounts Receivable (1 year)

• Payroll (10+ years)

• Microsoft Excel (10+ years)

• Data entry (10+ years)

• Computer operation (10+ years)

• Bookkeeping (10+ years)

• Accounting (10+ years)

• Journal Entries (5 years)

• Bank Reconciliation (6 years)

• Accounts Payable (5 years)

• Time management (10+ years)

• Accounting software (10+ years)

Benefit Administration Human Resources Payroll Specialist

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• Account Reconciliation (5 years)

• Recruiting (1 year)

• Financial Analysis (1 year)

• Customer service (10+ years)

• Computer literacy (10+ years)

• Google Suite

• Microsoft Office (10+ years)

• QuickBooks (2 years)

• Administrative experience (10+ years)

• Employee orientation (10+ years)

• Event Planning

• Beginning to learn Pivot tables

• Certifications and Licenses

• ADP Workforce Now Payroll Certified

• Proficient in ADP Vantage

• Payroll Law Certification, April 2019

• Fred Pryor Customer Service

• Paychex

• Paycom

• Paycor

• Payroll law

Groups

SHRM

National payroll week committee, 2018 to 2020

*Additional Information:

• Also worked for ADP years ago in the Ann Arbor, MI location

• experience with an emphasis on Benefit Administration and Onboarding new hires, set up, scheduling

& Presenting on the orientation day.

• I grew up in the family business, a customer-based family business and know how important servicing the

customer truly and how it’s necessary to have employees you can count on

• And last but least...I do realize this is not your typical resume, however, my goal here is to be as transparent

as possible. I do appreciate you taking the time to investigate the details, Thank you!

Benefit Administration Human Resources Payroll Specialist

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