Mikoh Macaalay

Irving, TX *****

ad08wo@r.postjobfree.com

+1-435-***-****

Work Experience

Assistant General Manager

Fairfield Inn & Suites - Dallas, TX

June 2023 to Present

Resolves any guests issues and performs tasks that require your discretion and authority. Train and monitor the front office staff. Train staff to use the appropriate phrases and greetings when interacting with guests.

Works closely with the hotel's general manager to support administrative and financial needs. Manage and organize hotel activities to achieve optimal cost-effectiveness of operations while maximizing the hotel's full potential with a balanced emphasis on guest experience, services, and profitability. Has management experience in the hospitality industry and organization, time management, multitasking, communication, and supervisory skills. Front Desk Supervisor/Night Auditor

DoubleTree by Hilton - Park City, UT

November 2021 to May 2023

• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.

• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.

• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.

• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.

• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.

• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.

• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

Front Desk/Night Audit

PARK CITY PEAKS HOTEL - Park City, UT

February 2022 to May 2022

• Answers phone calls courteously

• Guides guests and issues guest badges

• Handles client complaints

• Files documents

• Maintains schedules

• Plans business travel

• Refills office supplies

• Receives deliveries

• Responds to customer inquiries

Front Desk/Night Auditor

Hotel Park City - Park City, UT

November 2019 to January 2022

• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process

• Process additional administrative, bookkeeping. and accounting procedures as required

• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required

• Provide exceptional service to all hotel guests during their stay CSR/Tech Support

Transcom - Pasig

September 2013 to June 2019

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school diploma and college diploma

Pharma Sales Executive

Darvys Pharma INC - Tarlac City

December 2012 to June 2013

• Meet all quarterly sales objectives for products within designated territory

• Implement marketing and sales strategies as directed by Supernus leadership

• Participate in off-site sales meetings and training programs as required

• Demonstrate mastery of all selling skills as outlined in the initial training program and subsequent Plan of Action (P.O.A.) meetings

• Demonstrate advanced product knowledge of competitive products

• Maintain up-to-date call records for physicians and other key customers

• Follow policies for distribution of marketing material and samples

• Develop and maintain a physician universe and territory management plan designed for efficient coverage/call frequency on high volume physicians and other key customers

• Assist with special projects as assigned by management (e.g. managed care pull-through programs, pre-launch initiatives, customer support outside of designated territory/territories, etc.)

• Develop and maintain a positive business climate

• Submit reports and paperwork accurately and on time

• Maintain a professional, business-like appearance at all times Education

Bachelor's in Science in Nursing

St. Mary's College of San Juan - San Juan, PR

2008 to 2009

Skills

• Office Administration

• Guest Services

• Employee Orientation

• Night Audit

• Front Desk

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