YOUA HERR

**** ***** **** ******. ****** City, Kansas 66103 I C: 913-***-**** H: 913-***-**** I Email: ad08wg@r.postjobfree.com

SUMMARY

Experience candidate/customer services representative specialists working with candidates providing multiple assistants in different kinds of services/professions throughout certifications from healthcare, real estates, counseling & many more professions to candidates from the customer support side, provide online support, scheduling candidates with appointments to certifications requirements etc.. Handling all ranges of service to candidates for over 10+ years with many tasks. Looking to expand my knowledge & experiences that I’ve obtain and be able to use it beyond candidate/customer services in other fields and roles outside of the call center that I can continue to utilize many of my knowledge & other skills beyond as needed to help others achieved their goals.

EXPERIENCE

1/2007 to 4/2021 Candidate/Customer Support Specialists

PSI/Applied Measurement Professionals – Olathe, KS

Assists candidates with application processing online

Creating records and profiles

Maintain Fact Sheets/updates of the Clients for Call

Center usage

Scheduling State Certification Examinations

Providing/adhering to Clients rules & regulations to their candidates

Collecting & Processing Payments

Creating New Accounts for Candidates

Data Entries records and files for Clients and Candidates

Verifying/providing different Client guidelines, regulations & providing accurate information to candidates

Trainer for new employees to the job/position in the Call center in a class-setting

Provide leadership training to new employees in the department

Shadowing new employees after training sessions is complete on the department floors

Making sure information is current and complete to the department

EDUCATION

2017 Integrated Studies -- Emporia State University—Emporia, KS (some college courses; no degree received)

1999 Kansas City Community College (general college courses)

1998 JC Harmon High School (diploma received)

AFFLIATIONS

Emporia State University-- Teachers of Tomorrow Organization

High School— National Honor Society

Church— Youth Coordinator, Event Planner, Youth President/Secretary Elected/Volunteer Worker

HIGHLIGHTS

Highly-motivated

Strong work ethics

Meet challenges head on

Maintain multiple skills, multi-tasker

Problem-solver

Work independently or team player

Trainer to new employees

Organization Skills

Goes Above and Beyond

REFERENCES:

Jaunice Henson

Candidate Support Specialist

913/334-4645

Carol Walje

Candidate Support Specialists

913/980-0318

Julie Yang

People Operations Coordinator/HR Manager

913/368-3630

Penney Bayer

Candidate Support Specialists

913/766-0774

Charna Bean

Information Software/Development Coordinator

913/274-6406

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