Courtney Hatten

850-***-**** ad08wb@r.postjobfree.com Navarre, FL 32566

SUMMARY

I work well with any customer friendly related industry. I love to be on my feet and enjoy people! I feel so happy when I close a deal or make a sale.

I enjoy retail, a busy office environment and just helping people meet their purchase goals! I am team player all the way.

I have worked my entire adult hood around customer service in the realestate and the mortgage industry. I have excellent customer service skills and I enjoy being around people. I am hard worker and I like to stay busy. I am interested in exploring other avenues and looking for a change. SKILLS

Desktop Underwriter

Customer Service

Closing Documentation

Credit Applications

Customer Service-Focused

EXPERIENCE

LOA/ Loan Officer, Nexa Mortgage, August 2022-Current Kansas City, KS

Developed and maintained relationships with potential customers to increase loan business. Reviewed credit histories, income statements, and other financial information of loan applicants.

Analyzed financial data to determine the feasibility of granting loans. MORTGAGE LOAN PROCESSOR, PrimeLending, September 2020-Current Navarre, FL

I work in customer service and also directly with the underwriter My duties include, revewing income, assets, tax returns, employment verifications any documents related to the loan process

From there the loan goes to underwrting and I am the go between with the borrower, the loan officer and the underwriter

I deal with borrowers and customer service is also part of my job. LOAN OFFICER ADMINISTRATIVE ASSISTANT, University Lending Group, October 2015-August 2020 Navarre, FL

I worked in customer service with real estate agents, title agenies, loan officers, and of course customers

My job was to do as needed by the loan officers I was an admin under I prequalifed people, entered loan, ordered title, verifications of employment as needed and made the sure the processor had the items she requested from the borrower if more docuemnation was required after the underwriting process. SET UP COORDINATOR, PrimeLending, September 2011-October 2015 Navarre, FL

My job duties included, uploading documents, ordering title, appraisals, and following up I also was the first person clietns would see when they walked in the door so customer service was a huge part of my job in making sure the client's confidential documents were handled properly

I left his posiiton in Oct 2015 to move into being a loan administratvie assisant and I wanted to learn to more and was offered a great opportunity

I returned to PrimeLending after 5 years with University Lending to become a mortgage loan processor.

REAL ESTATE ASSISTANT, East Pass Realty, January 2003-September 2011 Destin, FL

My duties inclued working directly with realestate agents, arranging showings and updating MLS

I also handled marketing the properties for sale or closed In addtion I worked in the rental department and helped book rentals into the properties the company managed

I left his job as I wanted to spend a little time at home with my son who was a baby at the time before my husband and I moved to Navarre.

EDUCATION AND TRAINING

High School Diploma

Hueytown High School, Hueytown Alabama May 1997