Customer Focused Care HIPPA Compliant

Appointment Scheduling Organized

Professional phone etiquette Organized Multi-tasker

Clear Communication Critical Thinker

Data Entry Clerk, 8/1995 to 07/2002 Personal Home Care – Marlette, MI

Answered multi-lined phones, typed 485 and performed data entry task.

Trained nurses on hand held computers, filed, made charts and faxed

Complied sorted and verified the accuracy of data before it was entered

Medical Receptionist, 3-2003 to 08/2004 Genesys-Private Practice-Davison, MI

Answered multi-lined phones, took messages, made appointments, called in prescriptions, filed, and did collections on accounts.

Protect the security of medical records to ensure the confidentiality is maintained.

Processed patient admissions or discharge documents.

Reviewed records for completeness, accuracy, and compliance with regulations

Caregiver, 07/2015-09/20016 Melody Gardens – Flint, MI

Maintained accurate records of patient case, conditions, progress, and concerns.

Monitored vital signs, such as blood pressure and pulse

Responded appropriately to physical, emotional, and development needs of patients.

Helped patients move in and out of beds, baths, wheelchairs, automobiles and used Hoyer lifts.

Cooked appetizing and satisfying meals and snacks

Obtained household supplies and ran daily errands

Assisted with patient transfer and ambulation

Inserter, 09/2012-02/2017 TGI- Infinity Group – Flint, MI

Inserted brochures into envelopes, verified addressed and made labels.

Completed packaging for graphic design.

Office Assistant, 09/2017-02/2018 Hispanic Technology Center –Flint, MI

Answered multi-lined phones, faxing, copies

Assisted clients on computers

Created new documents

Assisted in fund raising planning.

Program Associate Food Bank of Eastern Michigan – Flint, MI

Communicated with Schools

Answered multi-lined phones

Delivered food/milk to schools.

Assisted in Fund raising.

Customer Service Rep, 09/2020 to current Morley Group – Work from home

Answered incoming calls to assist customers in scheduling appointments.

Made outbound calls, for appointment reminders and confirms customer information.