Customer Service Public Accountant
Resume:
CURRICULUM VITAE
Martha Keseli Nyando
Email: ************@*****.***
Mobile: +974********
Doha, State of Qatar
OBJECTIVE:
A highly analytical, service and result oriented individual with significant knowledge, skills and experience. In a reputable international organization where planning, coordinating and implementing a comprehensive goals and staff welfare is paramount and where a new idea and concept is allowed for the growth and development of the concern to achieve a target objective. PERSONAL QUALITY:
Good knowledge of safety procedure (OSHA Standard)
Ability to work under pressure and without supervision
Ability to work in fast-paced environment.
Excellent oral and written communications skills.
Strong problem solving and motivational skills.
Willing to take the responsibility for the day to day management & administration duty for the warehouse and logistics department.
Demonstrated willingness to try new methods without pushing or prompting from managers
Able to organize plan and operate telephone, PC, copier, and other business machines, as well as capability to adjust quickly in an ever-changing environment.
Highly proficient in Administrative, Warehouse & Logistics Management and literacy in computer as well as verse in internet usage.
A team player, ready to accept responsibilities and challenges
To achieve excellent in all doing as an individual and as team
Strong interpersonal relationship.
Excellent team player
PERSONAL INFORMATION:
Date of Birth : 24th July 1986
Gender : Female
Nationality : Kenyan
Marital Status : Single
Religion : Christian
Tel : +254-***-***-***
Height : 5’5ft
Weight : 65kgs
Passport No : A2576835
Languages : English, Swahili
SKILLS:
Exceptional interpersonal and communication skills with excellent customer service and relationship management skills.
Excellent customer service and relationship management skills.
Strong analytical, planning and organization skills.
Ability to work long hours, with minimal or no supervision and be able to meet deadlines.
Proficient in database programs and Microsoft applications.
Experience of working with computerized systems and ability to quickly learn new systems, processes/procedures and adapt local practices to global.
Successfully planed the handling of highly hazardous chemical products.
Effectively maintained all safety procedures to increase safety and reduce risk
Good knowledge of safety procedure
Microsoft Word, Excel, Office Picture Manager, Outlook Usage, ERP Application – Spread-sheet, Internet Browsing and Usage.
EDUCATION:
Masinde Muliro University of Science and Technology (January 2011 to November 2012) Diploma (Banking and Finance Option)
Excellent Institute of Professionals (June 2012)
Certified Public Accountant
National Insurance Examination Board (INTERIM) (August 2011) Certificate of Proficiency in Insurance (COP)
Excellent Institute of Professionals (January 2013 to March 2013) Introduction to Computers, upper credit
Igunga Girls Secondary School (2003 to 2006)
Kenya Certificate of Secondary Education, scored a mean grade of C (Plain) WORKING EXPERIENCE:
MAYSAN LXR HOTEL AND RESORT BY HILTON, DOHA QATAR (Sept. 2022 – To present) POSITION: HOUSEKEEPING SUPERVISOR
DUTIES AND RESPONSIBILITIES
To assign cleaning and maintenance tasks and ensure that the team efficiently completes any delegated duties
To create daily schedules for the staff
To perform team members attendance regulation on SAP, Approval & appraisal for team members and
To training and induction team members
Keeping proper record of all staff file
Responsible for maintaining records of all receipts of various items ordered and also of items delivered from the store.
To perform other administrative functions that might be assigned
Responsible for maintaining records of all receipts of various items ordered and also of items delivered from the store.
Organizing and storing of the items in such a way that they are protected from damage due to dust, water, leakage, explosions, theft, etc., as also in a manner that affords easy reach of the items to unauthorized persons.
Working out the requirement of items from time to time and ensure that the purchase dept. places orders so that no stock out position is faced.
Controlling the inventory of the items in the store so that the optimum inventory is maintained without resulting in loss of production due to non-availability of items.
Custody of inventory budget within which he has to operate.
Taking of periodic review of non-moving or slow-moving items, analyzes the causes therefore, and takes steps to dispose of these items.
PANARI GROUP OF HOTEL, KENYA (June 2020 to Present) POSITION: Office Administrator
DUTIES AND RESPONSIBILITIES:
Welcome and greet guests
Answer and direct incoming calls
Inform guests of hotel rates and services
Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Confirm relevant guest information
Verify guest's payment method
Verify and imprint credit cards for authorization
Issue room keys and direct guests to their rooms
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests
Retrieve mail, packages and documents such as faxes for guests
Listen and respond to guest queries and requests both in-person and by phone QATAR AIRWAYS LOUNGES, HAMAD INTERNATIONAL AIRPORT (MAY 2017 – MAR 2020) POSITION: HOUSEKEEPING SUPERVISOR
DUTIES AND RESPONSIBILITIES:
Establish work standards and procedures for housekeeping staff and ensure they adhere to it
Screens/interview housekeeping job applicants, hire new employees, and recommend promotion and/or transfer of employees if and when the need arises
Take stock of available inventory so as to ensure a steady supply of work materials
Assign duties to workers and inspect already completed tasks so as to ensure compliance with already stated housekeeping standards
Make recommendations to help improve housekeeping services within the organization
Personally carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff
Examine the building area so as to determine areas that need repairs and/or maintenance
Record and keep data regarding work assignments, and also prepare reports on a routine basis
Responsible for issuing work equipment and supplies to the housekeeping staff/workers MERIDIAN EQUATOR HOSPITAL, KENYA (SEPTEMBER 2016 – APRIL 2017) POSITION: CREDIT CONTROLLER
DUTIES AND RESPONSIBILITIES:
Admission and discharge of inpatient and negotiating on deposit payment at the admission stage
Maintaining records for admission
Monitoring payment on inpatient bills and ensuring the bills does not surpass the required credit limit set by the management.
Reconciliation of corporate customer accounts
Following up on debt collection for both corporate and non-corporate staff
Allocation on cash/cheque collected from customers to clients’ accounts and update customer details and account records
HASHI ENERGY COMPANY, KENYA (MAY 2012 – AUGUST 2016) POSITION: Station Manager
DUTIES AND RESPONSIBILITIES:
Managing and supervising the daily activities of 7 staff members
Stock taking of fuel products and LPG accessories
Handling of station cash sales and cheques and banking
Maintaining books of accounts at the station level
Doing purchases of fuel and making payments of the same
Ensuring employees were paid correctly and timely in accordance with company policy
Performing all purchasing and inventory duties for convenience store
Training of new employees on duties, company's policies and customer service
Resolving customers and employees issues
HOBBIES:
Reading, Researching, Traveling, Sporting - Football and Meeting People REFREES:
Mrs. Racheal Nyanga
Branch Manager,
Rafiki Hashi Energy- Kitengela Branch.
Mobile No: +254-***-***-***
Mrs Margret Macharia,
Head of Nursing,
Meridian Equator Hospital,
P.O BOX 962-00200, Nairobi Mail:
*******.********@**************.** m
Tel: +254-*********
DECLARATION
I declare that the information given above is true to the best of my knowledge. Date: 28 Jan. 2022
Place: Doha, Qatar
Signature
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