ROSALINDA RUIZ

**** ******* *****

San Antonio, TX 78249

ad08vh@r.postjobfree.com

+1-726-***-****

Work Experience

Customer Service Representative

CONVERGENT USA - San Antonio, TX

August 2017 to Present

CSR COLLECTION AGENT WORKING FROM HOME. TAKING 100-125. INBOUND CALLS DAILY. TAKE

PAYMENTS

FOR CUSTOMERS SETTING PAYMENT ARRANGEMENTS EXTENSION UPDATE CUSTOMER INFORMATION.

EDUCATE CUSTOMER ON PASSED DUE ACCTS.

TYPING OVER 40HRS PER MINUTE

AND MULTITASK.

MEDICAL SPECIALIST, UNIT CLERK, PATIENT CARE TECH

METHODIST HOSPITA; - San Antonio, TX

July 2013 to Present

PERFORMING RECEPTIONIST AND CLERICAL DUTIES, FOR ASSIGNED NURSING UNITS. SCHEDULE

PATIENTS SURGICAL PROCEDURES,SEND DOCTOR'S ORDERS. ANSWER INCOMING CALLS ÙPDATE

PATIENTS MEDICAL RECORDS, FILE ALL PATIENTS DOCTORS ORDERS, TEST RESULTS. TRANSFER TO THE

DESIGNATED UNIT. USING MEDI-TECH,MICROSOFT,MICROSOFT WORD

USING. MICROSOFT EXCEL MEDITECH BILLING. EKG, AND NEURO TO

ENTER ALL INFORMATION.

Customer Service Representative

MCNA Dental - San Antonio, TX

September 2015 to April 2017

Answer inbound calls for parents assigning their child to a dentist office and a provider. Assist member

to find a dentist in their area. Solve members concerns and questions. Check on pre-authorizations and

referrals and complaints.

Customer Service Representative

MCNA DENTAL - San Antonio, TX

September 2015 to April 2017

Answer inbound calls for parents assigning their child to a dentist office and a provider assist member to

find a dentist in their area. Assist member with referral status and pre authorization. Update members

account assist member with complaints and concerns.

CUSTOMER SERVICE REP/MEDICAL RECORDS COORDINATOR

ALL YOUR HOME HEALTH - San Antonio, TX

June 2011 to July 2013

ANSWER ALL PATIENTS CALLS TRANSFER TO THE CORRECT PERSON AND NOTIFY THE RN CASE MANAGER

OF ANY MEDICATION OR CONDITION CHANGE OF THE PATIENTS AND KEEP ALL MEDICAL RECORDS

UPDATES .

SCHEDULE NEW ADMITS. E-MAIL ALL NEW PT'S ORDER'S TO PHYSICAL,OCCUPATIONAL,AND SPEECH

THERAPIST. KEEP ALL PT'S CHART'S UP TO DATE. FILE ALL PATIENTS ORDERS AND NEW ORDERS.

CERTIFY NURSE ASSISTANT

IRVING GINDY (DECEASED) - San Antonio, TX

April 2006 to February 2012

TAKE CARE OF PATIENT @ HIS HOME. ASSIST WITH MEALS, MEDICATION REMINDER,DRIVE PATIENT TO

DOC'S APPTS AND GROCERY SHOPPING, RUN ERRANDS.

Education

MEDICAL SPECIALIST/CUSTOMER SERVICE REP in MEDICAL

TERMINOLOGY,MEDICAL BILLING, CODING,AND TRANSCRIPT

CAREER POINT - San Antonio, TX

2000 to 2003

N/A in CERTIFY NURSE ASSITANT/HOME HEALTH,CPR

TEXAS CAREERS - San Antonio, TX

1997 to 1998

DIPLOMA in N/A

WHEATLEY HIGH SCHOOL - San Antonio, TX

1982 to 1986

Skills / IT Skills

• 10-KEY BY TOUCH,MICRO SOFT EXCEL,MEDI TOUCH BILLING (10+ years)

• MICROSOFTE XCEL,MICROSOFTWORD,MEDITOUCH BILLIN,G

• Medical Coding

• Medical Billing

• Medical Terminology

• CPT Coding

• ICD-10

• Hospital Experience

• Insurance Verification

• Medical Scheduling

• Transcription

• Medical Office Experience

• ICD-9

• Medical Records

• EMR Systems

• Word processing

• Computer literacy

• CRM software

• Customer service

• Bilingual

• Communication skills

• ICD coding

• Spanish

• English

• Data entry

• Medical collection

• Microsoft Outlook

• Microsoft Excel

• Computer skills

• Microsoft Word

• Typing

• Medical receptionist

• Phone Etiquette

• Quality Assurance

• Vital Signs

• HIPAA

• Nursing

Languages

• English/Spanish - Fluent

Certifications and Licenses

MEDICAL SPECIALIST

January 2000 to Present

CNA

State Tested Nursing Assistant

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