PROFESSIONAL SUMMARY

A professional with **+ years of expertise in coordinating programmes, comprehensively managing facility maintenance and orchestrating the delivery of exemplary customer services. Piloted a 10% cut in annual operational budgets for 4 years by fostering valuable business relationships with key vendors and suppliers. Competency in mentoring downlines to enhance optimal performance and development and spearheading cross-functional team collaboration to improve efficiency and productivity. CORE COMPETENCIES

Project planning • Budget Management • Task Prioritisation • Risk Management • Stakeholder Engagement Cross-Functional Collaboration • Strategic Planning • Feedback Implementation • Client Relationship Mgmt. Customer Support • Safety Compliance • Inventory Management • Customer Service • Time Management Conflict Resolution • Brand Visibility Management • Team Building • Problem-Solving • Analytical Thinking EDUCATIONAL BACKGROUND

HND – Theatre Art

Lagos State University

2006.

EMPLOYMENT HISTORY

Programme Coordinator 2017 – 2019.

Concept Media

• Spearheaded remote work solutions that helped maintain operations during the COVID-19 pandemic.

• Developed and aligned content calendars with trending topics, increasing audience engagement by 30%.

• Led budgeting and vigilantly monitored utilisation of allocated resources, saving running costs by 10%.

• Organised 5+ capacity-building training programs for employees, which doubled efficiency & productivity.

• Supervised the daily activities of a team of 20 creatives, driving consistent boosts in the team’s performance.

• Increased brand visibility and audience growth rate by fostering strategic partnerships with top influencers. Presenter Assistant Programme Coordinator 2012 – 2015. Global Point Media

• Reduced service downtimes by 15% by ensuring efficient equipment inspection and maintenance schedules.

• Participated in the recruitment of 10+ talents, which resulted in the tripling of cross-functional team output.

• Ensured uninterrupted broadcasting by developing and implementing a comprehensive management plan.

• Enhanced the organisation’s viewer ratings by conducting audience surveys and implementing feedback.

• Boosted monthly ad revenue generation by 5% by coordinating the launch of robust marketing campaigns.

• • Conducted routine inspections to ensure complete compliance with standard regulations and best practices. Maintenance Officer 2009 – 2010.

Muritala • Mohammed International Airport

• Facilitated a Zero-accident workplace through the effective implementation of safety training programs.

• Improved staff readiness by planning and coordinating routine emergency response drills and simulations.

• Inspected the airport’s facilities to ensure 100% compliance with Health, Safety & Environment regulations.

• Liaised with cross-functional teams in streamlining processes that improved passenger satisfaction by 40%.

• Drove the enactment of efficient communication protocols that kept passengers updated about flight delays. ADINDU CHIDI IWUNNA

PROGRAMME COORDINATION FACILITY MAINTENANCE CUSTOMER SERVICE Location: Ijegun, Lagos.

Tel. Phone: +234 708-***-****

Email: ad08ue@r.postjobfree.com

Receptionist 2007 – 2008.

Rita Lori Hotel

• Enabled swift customer complaint resolution and personalised service delivery that increased CSAT by 55%.

• Researched competitor services and practices, which resulted in the enactment of necessary improvements.

• Received & addressed incoming calls, providing necessary customer support that doubled repeat patronage.

• Worked with cross-functional teams in driving top-notch sanitation, which upped cleanliness rating by 80%.

• Managed front-desk activities efficiently during peak seasons, ensuring swift & exemplary service delivery.

• Supported the team in successfully planning, organising & coordinating 50+ weddings, gala & other events. Maintenance Officer 2001 – 2006.

Tertrazzini

• Enhanced customer comfort and satisfaction by effectively managing the restaurant’s HVAC systems.

• Boosted the utilisation of customer seating capacity by 15% by ideating & implementing renovation projects.

• Facilitated 10+ in-service employee training that enhanced overall operational efficiency and productivity.

• Conducted inspections to ensure strict adherence to established health, safety & environmental regulations.

• Orchestrated the adoption of impeccable hygienic practices that boosted the restaurant’s safety index rating.

• Ensured prompt restocking through vigilant inventory level monitoring and management to cut downtimes. AWARDS

• Best Stage Performance – Centre for National Culture (Cultural Centre Tamale, Ghana). 2013.

• Best Choreographer – National Council for Arts and Culture (NCAC). 2003.

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