NICOLE HERNANDEZ

Covina, CA ***** 909-***-**** ad08u6@r.postjobfree.com

Welcome to this brief summary of mine! Let's cut straight to it. Allow me to get the job done! I come with unique industry experience in a material handling, construction and the flooring world. Account Managing, Inside Sales, Marketing, or your next best right hand and I'm in! I offer expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and suggesting successful strategies. Prospecting and Cold Calling

Regional Accounts

Selling Advertising

Issue Resolution

Order Management

Event Planning

Expense Control

Account Management

Time Management

Verbal and Written Communication

Managing Multiple Tasks

Order Processing

Account Manager, 06/2022 - 07/2023

UFPI – Riverside

Addressed problems with accounting, billing, service delivery to maintain and enhance client satisfaction. Built, strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Oversaw new business development

Liaised between account holders through various departments. Listened attentively to client feedback and worked with product development team to introduce new services.

Capitalized on emerging trends in customer preferences and marketplaces. Increased sales by 10% by up-selling

Educated clients on new products or services to increase customer engagement with brand. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Sales and Marketing Coordinator, 08/2018 - 06/2022 Troy Roofing Inc – Covina

Set aggressive targets for employees to drive company success and strengthen the core results Collaborated with sales and marketing teams to coordinate promotional activities. Supported sales staff by providing market trends, account analyses and new product information. Examined needs, wants and spending patterns of target audience. Coordinated with other departments to provide smooth execution of sales initiatives. Maintained up-to-date knowledge of products and services offered to customers. Assisted sales team members in developing customer relationships, and building customer loyalty. Built strong relationships with clients by following up on previous purchases and suggesting new products. Identified and communicated customer needs to supply chain capacity and quality teams. Accounts Receivable/Accounts Payable Specialist, 08/2010 - 01/2018 Urban Global – City Of Industry, CA

Matched purchase orders with invoices while recording necessary information. Managed and responded to correspondence and inquiries from customers and vendors. Supported management by processing invoices and documents with consistent on-time delivery. Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Generated invoices upon receipt of billing information while tracking collection progress. Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues Managed electronic payment systems to streamline payment processes and reduce errors Prepared and mailed invoices to customers, processed payments, and documented account updates. Notary

CERTIFICATIONS