Jim Do

*** ****** ***, *** ****, CA. ***** 1-408-***-****

ad08tz@r.postjobfree.com

**/*/**** – 03/30/2023

IT Workplace support, NXP Semiconductors/HCL/TCS (TATA)

Technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

To ensure all tickets are updated on SNOW and managed properly

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, Phones, and LAN cable drops

Hands on role were expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

To provide infrastructure administration functions

Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

Taking ownership of issues through to resolution on all appropriate requests.

Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

Move equipment associated with escalated help desk incidents and service requests

Performing asset inventory activities as needed.

Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.

Ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned

06/2009 – 03/2018

Sr. System Analyst, Applied Materials semiconductors

Provide server H/W related development services to other Finance IS&T Development Teams Hyperion Enterprise Application Server, S1 Oracle Database Account forecast, HR Peoplesoft, SAP R/3.

The Application System Administrator is viewed as a liaison between the applications team and the production/development DBA's.

Maintain IS&T development Lab test environment

Entail consulting with users, global IS staff and third-party vendors, defining requirements, developing project plans, identifying appropriate tech and resources.

Responsible designing systems, preparing project budgets and managing both consultants and other staff members

Develops the Disaster Recovery Plans for Corp Finance and manages the test schedule with Sun guard Philadelphia Recovery Center

Education

July, 1994

Computer Science San Jose State University SJSU

September,1998

MCSE, NPA member

April,2021

RS, HS and CS Site Certification

Skills

Technical Skills:

Skills in user IT infrastructure – Desktops, Laptops, Printers, RS HS Crypto Security Microsoft Windows 7 and 10 operating systems and business productivity applications i.e. Office Administration experience of MS Active Directory users & groups, policies, and management concepts Effective communication by Engineer in English and local languages

Business Skills:

Ability to interact with customers to ensure that the service is polite, efficient, and responsive

Strong interpersonal and conflict resolution skills. (1.) To be responsible for providing technical guidance or solutions (2.) Guide the team members in enhancing their technical capabilities and increasing productivity (3.) To ensure process compliance in the assigned module and participate in technical discussions or review. (4.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

Ability to work independently with minimal supervision as well as collaboratively within a team.

Ability to effectively manage multiple, competing, high-priority projects with varying deadlines.

Able to effectively lead and motivate small project teams.

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