Patient Service Customer
Resume:
Marianne Guercio
Mesa, Arizona 85208
ad08tw@r.postjobfree.com
Professional Summary
Proactive, friendly Patient Service Specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my background and experience to add immediate value to an organization. Experience
Shields Healthcare - Centralized Pharmacy Liaison- August 2020 thru March 2023
● Provides “Legendary” care to patients by providing a full suite of specialty management services.
● Direct member of the clinical team that works alongside clinicians to serve and educate patients with medication regimens, therapy/medication adherence, and securing refill prescriptions.
● Performs refill reminder calls and resolves insurance related issues.
● Works closely with other team members to ensure Prior Authorizations have been initiated and followed through until completed.
● Assists patients with various forms of financial assistance to ensure the most cost effective prescription for the patient.
Priority Health - Patient Service Advocate - February 2020 - August 2020
● Patient care advocate processing prior authorizations and assisting with medication management.
● Dedicated Medicaid/Medicare team member
Optum RX - Patient Service Advocate - May 2019 - September 2019
● Focus primarily on Oncology patients
● Process prior authorizations and assist patients with financial assistance
● Worked directly with Liasion from Kentucky managing several clients Medliance - Account Manager - August 2016 - March 2019
● Responsible for ensuring contract pricing was being adhered to from our contracted pharmacies serving the contracted Nursing Homes.
● Analyzing data reports, price validation and bill review
● Cost studies and contract optimization
Express Scripts - Patient Care Advocate - February 2012 - August 2016
● Patient Care Representative responsible for inbound/outbound calls to patients and doctor’s offices to address refills, coverage issues and any medication concerns.
● Submitted prior authorizations utilizing Cover My Meds
● Dedicated Hep C liaison
Certifications and Licenses
PTCB - National Pharmacy Tech Certification since 2004 - 240************ AZ State - Pharmacy Technician License - T022288
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