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Customer Service Front Line

Location:
Los Angeles, CA
Posted:
November 17, 2023

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Resume:

RESUME OF ARNEL PENA

***** *********** ***,

Porter Ranch, CA 91326

Cell # 818-***-****

ad08t4@r.postjobfree.com

PROFILE:

A TRUE ASSET OF THE COMPANY!

Given over 20 years in the mortgage and banking business, I have developed a wide variety of knowledge in the retail, wholesale and correspondent departments both operational and sales category.

High energy dedicated professional with pleasant, positive work attitude. A quick learner, self-starter, innovative, fast and highly motivated individual seeking to pursue a challenging career in mortgage operation. Expertise on mortgage database, superb customer service level, great track record on positive results. Top producer front line underwriter for the last 10 years.

WORK EXPERIENCE:

Sr QM and Non QM Jumbo UW / DE UW

Chums to be provided upon request

Stearns Lending / Guaranteed Rate

April 1 2021 to present

-Front line underwriter, priority of conventional loans = conforming for FNMA and FHLMC products

-Retail and wholesale JUMBO loans are handled from start to finish; re-packaging jumbo files

-Empower and Encompass LOS experience

-Satisfying conditions PTD and PTF going onwards to final approval and CTC

-Complexed files assigned: self employed, mutli reos

-Condition assistance to other co UWs for CTC review

-Assistance in help desk questions from the sales team

-Provided analytical and underwriting support to Team Leaders in credit decision and analysis

Sr QM Jumbo UW / DE UW

Chums to be provided upon request

OWNING Mortgage Company

August 3 2020 to 3/26/21

-Front line Sr UW doing conventional loans = conforming for FNMA and FHLMC, FHA and JUMBO products

-File analysis from start to finish, running AUS, UCDP and dataverify

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-Satisfying conditions PTD and PTF going onwards to final approval and CTC

-Review and analysis for more intricate files

-Condition assistance to other co UWs for CTC review

-Helping out in house desk UW questions

-TOP 3 EFFICIENT AND PRODUCTIVE UW

Sr Underwriter / DE UW

PNMAC Home Loans

June 2017 to August 2 2020

-Underwriting retail, wholesale and correspondent loans, recently closed and funded loans by correspondent lenders reviewing full analysis and data integrity to adhere to FNMA, FHLMC, FHA and JUMBO guidelines.

-2 functions: retail (front line) and correspondent underwriting (non del) doing conventional loans

-Reviews stips and pending conditions for conventional and government loans

-FHA underwriter for correspondent underwriting both delegated and non delegated files

-Designated as one of the jumbo and FHA underwriters for non delegated files

-Daily production averaged at 10 files combined of retail and correspondent fully underwritten loan files

Underwriter III / / SASE level 6 / DE UW Supervisor

BANK OF AMERICA Home Loan Centers

August 2007 to June 2017

Sr Loans Review Analyst III

October 2012 to June 2017

Officer Foreclosure Specialist Lead / Proficiency Coach

January 2012 to September 2012

Officer Senior Underwriter / DE UW

August 2007 to December 2011

-Retail (front line) underwriting for Bank of America home loa/n centers concentrated on conventional loans re: FNMA and FHLMC

-Averaged 10 fully underwritten loan files for retail shop loans adhering conventional loan parameters

-Underwriting and completing reps and warrants responsibilities analyzing PLS, GSE and FHA/VA claims

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-Forensic underwriting completing reps and warrants responsibilities auditing PLS (private label services) and GSE re-purchases

-Demonstrates specific field of specialization and knowledge in varied portfolio lending UW matrix, FNMA and FHLMC archive guidelines

-Attunes findings with process improvements in the audit department and standard responses to respective investors’ (claimants’) findings

-Highly involved on varied types of special projects most particularly on VA/FHA re-underwrites and quality assurance

-Analysis of post closing credit packages ranging from GSE, conventional and government loan products

-SME for jumbo loans with complicated context

-Volume UW combined with quality of work

-Assists frontline managers to reinforce implemented procedures and guidelines mandated by OCC and promontory agencies

-High level training of associates to achieve uniformity meeting OCC and QA guides

-Standard calibration instigated to different teams and associates in reviewing the foreclosure process from varied BAC departmental

-Handles 20 to 30 associates and contractors to be coached accordingly to BAC and OCC on- going changes for the process and procedures delivering unique and specialized training

- Considered as one of the highly respected UW due to experience and performance

- Delivered speed and accuracy with no SUS records

- Underwritten A paper closed files with a minimum of 10 files a day average

- One of only 2 underwriters with SASE LEVEL 6

- Higher signing authority of $1.5 million

- Exposure on retail/wholesale-like files with Bankers Select

- Received a number of Global Award Recognitions for excellence of work

Branch Underwriting Manager / AVP for Sales / Branch Manager

BC BANCORP

Feb 2006 to July 2007

-top producer in the last 8 months in sales production garnering an average of $10 million fundings each month

-caters and fosters broker relations to generate business: over 30 existing brokers with submissions averaging to $20 million a month

-number one in submission to funding ratio of less than 17 days

-best in providing proper counseling and correct guidance to brokers throughout each loan’s process

-branch pipeline management specifically adherence to investors’ restrictions and guidelines

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-manages branch operations from underwriting to funding department with supervision of both operational and sales personnel

-authority to gauge credit risk valuations from different loan originations: sub-prime and Alt A category

Territory Manager / Assistant Vice President of Underwriting

WMC DIRECT GE. MONEY COMPANY

Mar 1998 – January 2006

-direct supervision of 14 senior and junior underwriters in meeting monthly goals, quantity and quality wise

-managed over 6,000 loan submissions in the pipeline per month averaging monthly fundings at $165 million

-coached and trained inside and outside sales personnel adhering company’s underwriting matrices and guidelines

-headed over 25 sales personnel ranging from sales support to inside and outside sales representatives whom I personally supervised the process of their corresponding pipelines

-created innovative and creative underwriting techniques but still maintained integrity of program guidelines

-great motivator and leader in making feasibilities to reality

-one of the pioneers in the “six sigma” lean operation of GE way of management

-signing authority up to $950,000 loan amounts

-trained in quality assurance department auditing closed files being sold to secondary market

Underwriting Manager

AAMES HOME LOAN

Dec 1995 – March 1998

-mainly involved in retail underwriting and supervision of 8 junior underwriters

-raw files generated from different retail branches nationwide were underwritten accordingly to investor’s guidelines which primarily catered to A credit fall outs

-specialized in 1st to 3rd trust deed loans

-renovated the company’s in-house approval sheet into computerized template

-100% in compliance with internal underwriting matrices and 100% achiever of monthly goal fully sold to investors

Underwriter III

EQUIMAX / NAMCO MORTGAGE AND LOAN / PROFED, NORWEST, FLEET FUNDING

Jan 1990 to Nov 1995

-correspondent underwriting to FNMA/FHLMC lending institutions like Countrywide, Prudential, Sears, Mortgage, Republic Bank

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-fall-outs were directed and brokered to other conventional lenders like Norwest, Profed, Fleet, and Coast Federal; initiated the company to indulge to “hard money loans” which ultimately led to the sub-prime division of the company

-loan origination, fully processed files, short sales transactions and commercial processing were also handled

-contract conventional underwriting with numerous lending institutions: Fleet Funding, Norwest, Sears Mtg

EDUCATION:

-De La Salle University

-Graduate of Bachelor of Science

-Major in Economics

SEMINARS ATTENDED:

-BAC SASE level 6

-Six Sigma Green Belter

-Real Estate Principles – Western School

-Transactional Analysis and Customer Service

-Complete Tax Returns Analysis

-Appraisal Analysis

-Proper and Clear Cut Management trainings and seminar in WMC

-FHA Bootcamp 2010 with Bank of America re: FHA Underwriting

-FHA training with PNMAC 2018 and 2019

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