Danielle Black

Aptos, CA *****

ad08sq@r.postjobfree.com

+1-408-***-****

Confident, capable leader and team-player, who enjoys providing excellent customer satisfaction. Proven success in problem-solving, handling staff & customer support issues, and effective multi- tasker. Possesses a positive attitude, with 12+ years’ delivering quality customer service in diverse environments & varying positions. Strong desire to learn new skills in a positive, dynamic work environment. Ability to learn quickly, train, motivate, and supervise small teams. Solid work ethic driven by self-motivation, focus, and the desire to succeed at all tasks. Authorized to work in the US for any employer

Work Experience

VCM Agent

Accenture Flex/ Google - San Jose, Ca.

November 2018 to May 2023

• Review media content uploaded on the website and rate each one according to violation severity.

• Weekly metrics meetings and “calibration” tests to stay updated with content being reviewed for safety of viewers.

• Multi-task between videos, emails, tests, within a busy office environment.

• Attend monthly Wellness-meetings individually & in groups to maintain work/life/stress balance for sake of performance and mental resilience.

• Maintain daily standard of work-level output and accuracy. 100-120 videos reviewed per day; 94% accuracy, mandatory.

• Maintain standard employee behaviors, security precautions, & safety procedures in case of emergency or security breach.

• Conduct proper privacy procedures to maintain SAF space expectations within our office spaces to avoid security breaches.

Asst. Manager

Willow Street Pizza - San Jose, Ca

April 2018 to July 2018

• Supervise team of up to 8 employees within restaurant and bar.

• Assist the General Manager with flow of service while providing guests with excellent service.

• Maintain standards of food and beverage safety guidelines as well as customer satisfaction for all foods served.

• Maintain standards of employee behavior and customer retention; find opportunities for improvement or incentives.

• Conduct proper cash handling procedures for Registers and par the Store Safe. Shift Supervisor

Peet’s Coffee & Tea - San Jose, Ca

May 2016 to April 2018

• Supervise team of up to 5 employees.

• Assist the General Manager and Assistant managers with store flow and manage employee deployment.

• Maintain standards of food and beverage safety guidelines.

• Provide a high standard of customer service at all times.

• Conduct proper cash handling procedures for Registers and Store Safe.

• Conduct store Opening & Closing procedures to ensure preparedness for subsequent shifts. Administrative Secretary

Vigilant Solutions - Livermore, CA

May 2014 to March 2016

• Answer phone and direct callers to proper extensions.

• Assist Chief of Staff with data entry tasks and office duties as needed.

• Maintain office material inventory and cleaning supplies.

• Provide a high standard of customer service.

• Arrange monthly lunch pickup for boardroom meetings with staff. Shift Supervisor

Starbucks Coffee Roasting Company - Pleasanton, CA March 2011 to February 2014

• Supervised team of up to 8 employees.

• Supported manager during peak volume times and as challenging situations arise.

• Key mediator in customer satisfaction recovery.

• Developed task flow, conduct Safe and Register till audits.

• Updated inventory for accuracy in daily ordering.

• Maintained quality control/satisfaction records, constantly sought new ways to improve customer service.

Personal Trainer

24 Hour Fitness - Pleasanton, CA

August 2012 to April 2013

• Performed individualized fitness assessments; identify postural and alignment deviations to avoid potential strain/injury.

• Designed and implemented programs tailored to clients’ specific goals and preferences.

• Implemented modified exercises for pre- and post-operative clients to promote rapid recovery of motor skills and function.

• Created an encouraging, yet challenging environment conducive to client success and retention. Education

National Academy of Sports Medicine

April 2011 to 2015

General Education

Cabrillo Community College - Aptos, CA, US

September 2004 to March 2006

High School Diploma

Aptos High School - Aptos, CA, US

June 2004

Skills

• Multi-tasking

• Clear communicator.

• Thorough and organized worker.

• Proactive, team-player with solid work ethic.

• Ability to anticipate and fulfill client needs & expectations.

• Able to retain customer loyalty and repeat customers with ease.

• Effective product management led to notable decrease in company waste.

• Increased percentage of positive customer-feedback by ~20% from Oct. 2013 to Dec. 2013

• Customer service

• Cash handling

• Cash register

• Supervising experience

• Sales

• Shift management

• Restaurant experience

• Quality control

• Product management

• Video Content Analyst

• Video Moderator

• Exercise/Gymnastics Coach

Contact this candidate