Customer Service, Restaurant Manager, Prep Cook, P&L analytics
Resume:
Ronald Penney
RESTAURANT MANAGER
Results-oriented and dedicated restaurant management professional with a proven track record in efficiently scheduling staff, controlling budgets, and maintaining high customer service and health standards. Seeking a challenging Restaurant Manager position to utilize my expertise in staff management, inventory optimization, and exceptional leadership skills
ad08so@r.postjobfree.com
EXPERIENCE
April/2023- present
Restaurant Manager, Pizza Hut
Successfully schedule staff to meet projected sales and optimize customer service.
Place orders with vendors and maintain effective communication with upper management and staff for smooth restaurant operations.
Handle all aspects of staff management, including hiring, training, discipline, and terminations.
Produce staff schedules, reconcile payroll, and manage the budget for labor productivity, food cost, and sales projection.
Ensure the restaurant maintains the highest standards, including health department regulations.
Project and execute proper food usages to minimize waste and enhance cost control.
Promote and lead staff in delivering high customer service standards while adhering to health code regulations and budgetary constraints.
November 2022-April 2023
Assistant Manager, Pizza Hut
Organized team shifts to ensure effective customer service throughout each shift.
Ensured proper inventory usage, conducted food safety audits, and maintained cash control.
Effectively communicated with customers and staff, providing training as needed.
Maintained a clean and orderly restaurant environment.
Managed the placement of properly forecasted trucks and soda orders.
October 2020-December 2022
April 2020-October 2020
Shift Lead, Pizza Hut
Organized team shifts to deliver exceptional customer service during each shift.
Monitored inventory usage, conducted food safety audits, and ensured cash control.
Effectively communicated with customers and staff, providing training as needed.
Monitored labor and Speed of Service, ensuring all categories met quality standards.
Covered managerial duties at other stores when required.
Michael’s Italian Feast, Team member
Demonstrated exceptional multitasking skills, ensuring excellent customer service.
Handled customer complaints and effectively managed large parties and banquets.
Responsible for cash control and served tables, maintaining a clean and organized environment.
Headed the pizza station team, ensuring efficient operations.
EDUCATION
Metamora High School
Metamora, IL 61548
High School Diploma, 01/2021
SERVE SAFE Manager Certification
SKILLS
Staff Scheduling
Inventory Management
Budget Control
Customer Service
Food Safety Compliance
Leadership and Training
Vendor Communication
Cash Handling
Multitasking
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
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