Personal

Address

**** ***** ****

***** ********

Phone number

847-***-****

Email

ad08sn@r.postjobfree.com

Date of birth

**-**-****

Place of birth

Johannesburg, SA

Gender

Female

Interests

Marketing

Yoga

Writing & analyzing my dreams

Walking/ Jogging

Tennis

Exploring new restaurants

NEDA STANOJEVIC

Passenger Service- KLM/Air France

Samsic Airport America, Chicago

Ground Operations Representative

Supervise the station in relation to the companyʼs ground/flight operational activities Responsible to ensure the correct execution of the various tasks concerning freight acceptance/handling, and that loading, flight and ground operations are performed in accordance with the companyʼs quality system as described Ensure safe and reliable completion of all ground operations activities Ensure that following listed flight operational services, but not limited to: Weather, Flight plans, Operational flight plans, Crew briefings, Crew callout, Crew transportation (to/from hotel), are provided as per flight operations manual Ensure that all necessary documentation pertaining to a flight are collated and stored for the period required by EASA OPS

Ensure that customersʼ needs and expectations are understood and met (more specifically, but not limited to dangerous goods, live animals, perishables, off size cargo ….) Monitor work processes and supervising Ground Handling Agents, trucking companies and operation staff

Passenger Side

Promoted to supervisor; August 2022

Greet customers and guide and assist them with the ticketing and baggage check in process Manage the check in process

Sales

Ensure that customers have the proper documentation for INTERNATIONAL travel Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts

Practice safety conscious behaviors in all operational processes and procedures Use computers (Altea) to assist customers with seat availability, ticketing problems, upgrades

Gate Lead

Gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors

Ensure compliance to all FAA, TSA, and DOT regulations establish sound working relationships with FAA, TSA, Customs, Immigration, airport authorities, and business partners.

Escort VIP/ULTIMATE passengers to and from lounge

Aug 2021 - Aug 2022

Spa Director

Aura Spa, NILES

Research, evaluate and select new treatment lines

Operational focus on back and front of house

Responsible for setting up operational systems, creating and implementing standards Creating budgets and marketing plans

Planned spa events

Create seasonal, strategic and targeted offers to enhance visibility locally to generate revenue

Focus on standards and consistency through a training program Responsible for scheduling & payroll

Sell products & services

Interview/ recruit or hire employees

Maintain client databases

Maintain client relationships

Daily interaction with clients and staff

Asses employee performance and suggest ways to improve work Keep inventory updates for all skincare products

Follow through on all customer service concerns & compliments Social media

Jul 2017 - Present

Work experience

Guest Service Agent

Total Airport Services, Chicago, IL

Operational Performance

Appointed as Spirit Airlines Ambassador

CRO Certification/ Complaint Resolution Officer

Lead Rep for Terminal 3 Passenger Service/ Safety Committee Safety in the workplace Greeting customers to guide and assist them with ticketing and baggage check in Safe preparation for aircraft arrival, boarding and deplaning customer service of aircraft passengers

Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors

Making professional public gate announcements that exhibit a positive persona Providing baggage service and assisting passengers with mishandled baggage Providing flight, ticket, direction and other travel information and customer services to passengers

Understanding our customers' needs, quickly finding resolutions to problems and maintaining professionalism and composure

Assist customers with special needs and unaccompanied minors Fiscal Responsibility

Operate within key performance indicators (KPI's) and convey to necessary actions as needed

Regulatory Compliance

Ensure compliance to all FAA, TSA, and DOT regulations establish sound working relationships with FAA, TSA, Customs, Immigration, airport authorities, and business partners

Feb 2020 - Aug 2021

Logistics Supervisor/Dispatch/Office Manager

Windy City Carriers, Inc., Niles, IL.

● Engaged in extensive face to face communication with brokers (i,e., CH Robinson, FedEx, etc.) to maintain long lasting relationships.

● Implemented a new Company Logo

● Developed new marketing strategies

● Processed all accidents from initial call to finalizing with the insurance companies

● Accounts payable/receivable

● Engaged in electronic communication with customers and shippers to ensure the routes are executed promptly/accurately

● Responsible for receiving & transmitting reliable messages to drivers/OO

● Kept track of vehicles and equipment locations

Dispatched trucks

Aug 2010 - Jan 2020

Senior Account Executive

Crystal Cleaning Company, Inc., Glenview, IL.

● Utilized product knowledge of cleaning products for time efficiency

● Increased revenue

● Responsible for daily account management activities, such as agendas, activity reports, recaps, coordination of all necessary materials for client accounts.

● Data and Inventory management

● Building & maintaining relationships with key decision makers

● Developed and implemented catch phrase marketing

● Created customized solutions for clients and tenants

● Analyzing all aspects of each account to identify strengths & weaknesses for greater sales opportunity & growth

Daily/weekly/monthly follow up with clients

Weekly visits to the properties to assess appearance, review and suggest improvements Additional work scheduled when needed

Mar 2000 - Jun 2010

Paraprofessional & Substitute

District 219, Skokie

Provide extra assistance to students with special needs, and behavioral management needs Supervise students in classrooms, halls, caferterias, school yards and gymnasiums, along with field trips

Help in developing and implementing appropriate activities for students Sep 2022 - Present

Assist the students in academics and behavior

Organize and supervise games and other recreational activities to promote physical, mental, and social development

Assist teachers with daily fundamental duties and help students in subjects such as math and reading

Make copies of instructional work sheets by themes Substitute: Maintain a disciplined and productive environment in the classroom to ensure the lesson plan left by the teacher was followed

Substitute: Left notes or emailed the teacher detailing any problems or issues encountered Adhere to school standards and teacher guidelines and expectations Seeking the opportunity to utilize my 20 years experience with a thriving organization in the following areas:

-Customer Relationship Management -Experience with MS Office & Pro Trans

-Account Retention -Quotations and Pricing

-Marketing -Outstanding Communication Skills

-Complaint Handling -Time Management

-Product Pricing and Negotiation Skills -Event Planning

-Public Speaking -Planner/scheduler

-Purchaser -Information analyst

-Materials analyst- Professional work ethic with in-depth ability to work with a multi-cultural staff in a multi-task environment

-Reliable

-Highly Organized

Bachelor of science in business operations

DeVry University, Addison, IL.

Knowledge in both business processes and computer applications. Gained fundamental principles of business with skills in operations, planning and control. I have learned to effectively analyze, plan, communicate and manage both in the manufacturing and service sectors. I have the experience for management positions in operations areas. Jul 1995 - Feb 1998

Interpersonal skills

Child supervision

Conflict resolution

Academic support

Excellent team work skills

Education and Qualifications

Skills

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