Team Manager - Call Center

Richard Gimenez, M.B.A.

815-***-**** ***********@*******.***

Telecom Career Experience:

AT&T Team Manager - Call Center 2017- Present

MSS Wireless Call Center: Davenport, IA

Managed various teams to successfully drive metrics to in generating revenue and customer satisfaction.

Coached and provided continuous sales training to representatives to exceed corporate metric targets.

Developed career growth of representatives to successfully be promoted within AT&T.

Achieved status as a Top 10% of Team managers whose teams exceeded corporate metric targets.

Excel Report Creation

Learning Management / Leadership Academy

Business Objects

W.O.W. (Wide Open West) Business Account Executive II 2015-2017

Fiber Based Business Unit: Chicago, IL

Prospecting and Hunting for new WOW customers on or Near WOW fiber networks

Responsibilities included generating new leads with targeted businesses including cold calling, canvassing.

Developing relationships with referral partners and Chamber of Commerce’s.

Excel Report Creation

Business Objects

WINDSTREAM COMNMUICATIONS Senior Account Manager 2010-2015

Enterprise Unit: Chicago, IL

Earned Senior Account Club 100 award from 2012 to 2015. Maintained and grew relationships with C-level executives as well as IT directors of companies, interfacing with channel partners. . (CDW, TBI, Eclipse Telecom, and Digital Direction)

Exceeded quota of over 100% for new business within existing customer base.

Trained new hires in company processes and systems, including Salesforce.

Experience leveraging consultative and solution-selling techniques.

Resolved telecom pricing, provisioning, network, escalation, maintenance, and billing issues.

Excel Report Creation

Business Objects

AT&T National Account Manager 1995-2010

Wholesale Carrier Unit: Chicago, IL

Acted as expert in consultative selling for long distance, data, voice, Ethernet, as well as wireless products.

Trained colleagues in pricing, product management, and sales tools due to corporate merger.

Earned multiple awards, including President's Award in 2008, Bronze Award in 2005, 2001 and 1998.

Excel Report Creation

Learning Management / Leadership Academy

Business Objects

Investment/Banking Career Experience

FirstStar Bank: Loan Officer Chicago, IL 1993-1995

Chicago Board of Trade: Commodity Broker, Eagle Research and Trading Chicago, IL 1987-1992

EDUCATION

UNIVERSITY OF ILLINOIS, Springfield: M.B.A., Marketing

UNIVERSITY OF ILLINOIS, Springfield: B.A., Hospital/Healthcare Administration

Telecom Core Expertise

CONSULTATIVE & SOLUTION SELLING NEGOTIATING CONTRACTS SALES TRAINING

CLOUD TECHNOLOGY VOICE DATA ETHERNET WIRELESS SALESFORCE SYSTEM

Technical and Sales Skills

Excel Report Creation

Learning Management / Leadership Academy

Business Objects or Tableau

Microsoft Office Suite

Professional Google Maps, Smart Sheets. Prospecting tools to qualify leads for coax and fiber.

100% Compliance to Customer-Centric Selling Approach

Salesforce and Consultative Selling.

My next new journey:

I’m ready for the next chapter of my life.

I’ve had an amazing professional career in the telecom, investment and banking industries.

I even had the pleasure of teaching E.S.L., (English Second Language) at South Suburban College in Chicago, IL.

My journey has allowed me to acquire a multitude of skill-sets that can fortunately can be transferred to any corporation or government agency. My acquired skill-set will bring value to any organization, whether it be in the private or public sector.

I’m privileged that my journey has developed me into a dedicated and dynamic professional as a National Account Manager and a Sales Manager with extensive experience.

My comprehensive skill-set has allowed me to develop into an experienced, successful and an adaptable thinker. I’m able to bring value and exceed established targets/quotas and goals and drive business growth.

As a cost-conscious leader, I have a keen eye for detail to reduce expenses and increase profitability, ensuring the lasting success of a corporation.

Over my personal and professional years I’ve come to believe:

To be Successful at any Endeavor, NEVER STOP Growing or Learning!

That is why I’m excited for my next NEW JOURNEY!

Contact this candidate