Britt Mannor

Suffolk, VA ***** 352-***-****

ad08rx@r.postjobfree.com LinkedIn Coursera Trailhead Motivated professional passionate about bringing ideas to life. Proficient in project and data management, cross-team communication, and best-in-class customer service. Enjoys finding creative solutions in customer service, data, and transformational initiatives. CORE COMPETENCIES

● Project planning and oversight

● Event and meeting scheduling

● Cross-team communications

● Active listener

● Administrative coordination

● Customer journey experience

● Complex Problem-solving

● Client Satisfaction & Retention

PROFESSIONAL EXPERIENCE

HIM Tech I, Lifestream Behavioral Center, Leesburg, FL (August 2021–Present) Serve as the first line of protection and compliance for patient data and records as the HIM. Oversight for the patient records of individuals served by LifeStream. Directly impact patients by reducing their stress and increasing confidence in LifeStream through the proper securing and expediting of records. Motivated by the goal of Lifestream to enhance the patient experience

● Responsible for assisting inquiries for patient record requests and other patient support functions.

● Ownership of compliance and patient data in digital and patient charts

● Responsible for supporting the legal protocols for receipt of subpoenas

● Responsible for security and accuracy of data entry for patient health records

● Omni-channel patient experience responsibility through written, inquiry based, inbound phone call and other channels for patient record release requests

● Auditing responsibilities to ensure accuracy for patient charts, completing auditing databases, state packets, discharge summaries, developing signature audit deficiency databases

● Responsible for completion of all inbound patient billing requests and coordination with various payors, payers, and payees

● Overall responsibility for the accuracy of the patient record and activities requiring flagging patient charts, chart auditing, log/look up/sort omni-channel incoming communications including mail, faxes, HCP/PCP records and disability questionnaires

● Hospital based responsibilities include initial audit and break down of charts after patient discharge, preparation of discharge packets for billing, ordering labs to be drawn, providing patient copies of labs in discharge packet, and oversight for any pending patient chart audits

● Responsible for reporting any adverse events and product complaints

● Responsible for HIPAA and pharmacology compliance

● Enterprise records management and enterprise records retention schedules in compliance with HIPAA, data archival, data privacy, data protection and legal holds

● Responsible for accuracy in record database and scheduled destruction of data

● Record releases responsibilities in conjunction with the Custodian of Records: pre-bill estimates, authorizations, documentation compliance for all completed requests

● Accounting and payment responsibilities: Reconcile ledgers for posted payments, end of month billing and hospital accounting dashboard and reporting

● Preparation of revenue and non-revenue databases and reporting

● Preparation of required state documentation for the state packet

● Chart Assembly Management: Oversight of daily admissions and patient admissions and discharge and input and updates in patient database

● Preparation of all charts and documentation

● Responsible for the management of HCP/Practitioner deficiency database and admission packets for patients

● Responsible for active training for all in-service training programs

● Familiar and certified in initial and annual Techniques for Effective Aggression Management

(TEAM) physical restraint training and verbal de-escalation training

● Utmost confidentiality of patient information and records in compliance with all federal, state, and county regulations in addition to HIPAA

● Successfully demonstrated ability to convey confidence while providing an unparalleled patient experience

Fulfillment Associate, Kroger, Taylor, MI (January 2020 – May 2021) Work as a talented individual focused on the Kroger mission to Feed the Human Spirit by sharing the goal to be friendly, caring and to ensure that everything is fresh for the communities.

● Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers

● Ensure a high degree of professionalism and personal presentation when interacting with customers

● Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur

● Maintain customer communication while order is en route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards

● Control and maintain an accurate record of customer deliveries

● Assist fellow drivers who may encounter difficulties while out delivering

● Ensure that goods are kept within the correct temperature guidelinesSeamlessly fill customer orders in a fast-paced environment, increasing store sales by 16% YOY

● Responsible for the quality of the customer orders within the inbound, outbound and dispatch operational work areas, decreasing returned items by 21%

● Receive and transfer goods from suppliers, reducing time by 15%

● Delivered best-in-class customer service with positive customer feedback

● Achieve productivity goals and targets, achieving 100% of targets YOY

● Flex between various operational roles throughout the transfer of goods process to increase efficiencies

Florist, Kroger, Taylor, MI (August 2018 – January 2020) Work as a customer focused team member by increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, fresh and appealing product and a friendly atmosphere.

● Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.

● Manage inventory, in-stock position, pricing integrity, merchandising, expense control and other operational processes to company standards.

● Ensure the department is merchandised in accordance with the needs of the community; maintain shelf allocations to ensure the availability of products at all times.

● Design and make floral arrangements for all occasions per customer requirements

● Offer product suggestions when appropriate.

● Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.

● Operate department equipment and tools.

● Keep the floral work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.

● Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.

● Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.

● Unifies and motivates the team through praise and recognition of success with immediate feedback to build an environment of trust.

● Business-driven showing passion for the business, delivering results consistently.

● Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.

● People Passion through consistently treating others with respect and dignity. Retail Sales Associate, Lane Bryant, Allen Park, MI (September 2017 – August 2018) Work as a customer focused team member by increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, fresh and appealing product and a friendly atmosphere.

● Demonstrates Lane Selling behaviors to provide exceptional client experiences

● Contributes to achievement of Company goals, including financial objectives, client experience, operational controls, asset protection, safety, and merchandise presentation

● Demonstrates respect and openness for differing ideas, opinions, and backgrounds

● Acts with a high degree of integrity and care for co-workers and clients

● Represents Lane Bryant by adhering to “Dress Your Best” guidelines

● Consistently exceeds client expectations through Lane Selling

● Effectively handles multiple clients and projects

● Supports client experience throughout all touch points

● Supports and executes floor-sets; maintains visual brand standards

● Ensures opening and closing checklist tasks are completed daily

● Supports Asset Protection efforts to prevent shrink and ensure safety

● Reports to work as scheduled; records all time worked accurately by using time and attendance system; remains flexible to the needs of the business

● All other duties as assigned by Store, District or Regional Leaders

● Follows through on what must be done to deliver outcomes and meet expectations

● Takes responsibility for decisions made to execute own work and results

● Contributes to a high performing culture by delivering the best

● Drives store goals with each segment

● Embraces change; supports a test and learn culture

● Contributes to an environment that promotes taking risk and out-of-the-box thinking

● Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spaces

● Frequently operate computerized register system

● Adjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available

● Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing an 8-foot ladder; may need to replace overhead light bulbs, signs, etc. on an occasional basis using an 8-foot ladder

● Constantly interact with and assist coworkers and clients and other members of the public EDUCATION AND CERTIFICATIONS

● Google Project Management Certificate, September 2023

● Annapolis High School, Dearborn Heights, MI, High School diploma, May 2017

● HIPAA & Pharmacovigilance Training & Certification, Annual, August 2021 - August 2023

● Adverse Event & Product Complaint Training & Certification, Annual, August 2021 - August 2023

● Responsible Business Communications, Annual, August 2021 - August 2023

● Enterprise Records Management Training & Certification, Annual, August 2021 - August 2023

● Enterprise Records Retention Schedule Training & Certification, Annual, August 2021 - August 2023

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