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Account Manager Patient Care

Location:
Houston, TX
Posted:
November 17, 2023

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Resume:

Page * *

Shelby

Middleton, RN

ad08r6@r.postjobfree.com • 469-***-****

*** ****** **** **. ******, TX

77384

Proven abilities in delivering medical device training and account management matched with 15+ years of demonstrated clinical expertise in supporting adult and pediatric cardiac patients. Diligent in working to improve patient outcomes and assisting providers in CV surgery, trauma, liver transplants and general OR. Communication and interpersonal talents in collaborating with colleagues and working independently to achieve goals. Exceptional analytical and problem-solving skills with a consistent attention to detail.

Areas of Expertise

Accounts Management Leadership & Strategic Planning Cardiology

Team Training & Development Relationship Development Surgical Support

Product Support Critical Patient Care & Education Trauma Professional Experience

Texas Children’s Hospital-The

Woodlands, TX Operating Room

RN (4/2023-present)

Circulator in a busy OR, circulating all specialties: General Surgery, Urology, Ortho, GYN, ENT and Neuro.

Experience placing peripheral IV’s for all cases.

Assisting Scrub Tech with setting up the cases.

Nuwellis (formerly CHF Solutions)

RN-Clinical Specialist, 11/2021-

4/2023)

● Leverage clinical expertise to provide technical, educational, operational, and sales support with innovative products. Coordinate with the Account Manager to target growth opportunities within the territory.

● Foster professional relationships with account holders and offer communication and follow-up to ensure satisfaction. Attended and participated in conferences.

● Schedule and conduct device training sessions with doctors and nurses.

● Organically grow the business within established hospitals. Page 2 3

Haemonetics, Houston, TX

RN-Clinical Specialist, 2019 -2021

● Leverage clinical expertise to provide technical, educational, operational, and sales support with innovative products. Coordinate with the Account Manager to target growth opportunities within the territory.

● Evaluate customer and facility needs regarding surgical coverage, troubleshooting and in-service education. Conduct hospital-wide presentations and demos to train technicians, nurses, physicians, and inform key decision makers.

● Foster professional relationships with account holders and offer communication and follow-up to ensure satisfaction. Attended and participated in conferences.

● Increased revenue from 105-110% Awarded “President’s Club” recognition for exceeding quota within the first year.

Texas Children's Hospital, Houston, TX

Registered Nurse, Pediatric Cardiac Operating Room RN, 2018 – 2019

● Expedited patient care supporting a high acuity hospital and #1 open heart surgery team in the nation. Responded to all cardiac codes in OR and CVICU.

● Circulated in complex congenital heart surgeries to include ASD and VSD repair, Norwood, RV-PA shunts, heart and lung transplants, AV canals, BT shunts and Fontan procedures. Performed surgical counts and scrutinized patient positioning to protect skin breakdown.

● Monitored cardiac bypass and ECMO cannulas. Assisted with bedside procedures in the CVICU to close the sternum or place a patient on ECMO.

● Precepted new nurses in the operating room and implemented a new policy for intraoperative skin prep prior to incision to decrease or eliminate skin breakdown.

Children's Health, Dallas, TX

The Heart Hospital Baylor Plano, Dallas, TX

Cardiac Operating Room RN,

Mercy Hospital, Iowa City, IA

Surgical Services, Iowa City, IA

Registered Nurse, Cardiac Operating Room, 2005 - 2014

● Served as circulating nurse in administering care to adult cardiac and pediatric patients (at Children’s Health) undergoing open-heart surgery. Administered intraoperative medication, placed urinary catheters, ordered blood products, and labs.

● Directed flow of personnel in the OR, obtained surgical equipment and supplies during surgical procedures, and initiated surgical counts.

● Fostered communication among all team members. Advocated for patient needs and coordinating with family members

● Offered assistance during in-office biopsies and vein ablation procedures. Sent sending specimens and reordered supplies.

Education

Associates Degree of Nursing, Nursing (2005)

Kirkwood Community College, Cedar Rapids, IA

Coursework towards Bachelor of Science in Nursing

University of Texas, Arlington, TX (12/2024 anticipated graduation)



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