Marilyn C. Jackson, Pharm.D, MBA

**** ********** ****, *******, ***** 75078 * C: 214-***-**** * H: 469-***-**** * ad08pg@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Pharmacy Executive with 23 years of experience and strong clinical knowledge combined with a proven ethical and professional track record in problem solving, building morale, strengthening professional relationships, and creating strategic alliances with organization leaders to effectively align with and support key business initiatives. Highly motivated with the ability to lead high level teams and manage multi-million-dollar budgets.

PROFESSIONAL WORK EXPERIENCE

General Manager-Amerita Specialty Infusion (October 2022-Present) Irving, Texas

oDirect the operations of the infusion branch to ensure provision of quality service is consistent with applicable laws, regulations and corporate policies and standards. Maintain an awareness of changes in legislation that may impact business operations and liability.

oManage branch operations consistent with applicable accreditation standards.

oDevelop the branch’s annual budget and monitors expenditures to ensure compliance with approved budgetary constraints and takes corrective action when needed.

oAnalyze gross profit factors, market conditions, business volume and mix, competition and operational cost requirements. Negotiate contracts with referral sources, third party payors and government agencies and ensures effective service.

oDirect and oversee client intake inquires and the assessment of client needs and credit limits. Match staff skills to client needs and prepares and monitors work schedules to ensure effective coverage. Conducts meetings with employees, caregivers, clients and their familiars, referral sources and party payors to provide information and resolve problems.

oConsult with area, corporate, clinical and delivery staff to identify solutions to client needs and problems. Implement company-sponsored programs and recommends new programs to regional manager and corporate staff as appropriate.

oManage and involved in infusion center billing, payroll, credit and data entry activities. Review pay and billing rates to ensure that the company Days Sales Outstanding standards are maintained.

oDirect inventory levels for infusion and products. Ensure adequate levels of all supplies and medications and timely distribution. Oversee the asset control system to ensure accurate tracking of all equipment.

oResponsible for the branch Quality Improvement Program

Director of Pharmacy Services (July 2021-September 2022) Sinai Grace Hospital, Detroit, MI

oResponsible for managing labor across 5 pharmacies, central processing, and central fill with budgetary responsibility of over 1.5M annually.

oManaged a team of 2 Pharmacy Managers, 5 Clinical Leads, 78 pharmacists, technicians, and ancillary staff within the pharmacy department

oManaged drug supply and inventory

Director of Pharmacy (October 2017-July 2021) Medical City Denton, Denton, Texas

oOversight and administration of the pharmacy department of a 208-bed acute care hospital

oResponsible for all pharmacy activities, including drug distribution, drug education, pharmacist clinical role expansion, retail business expansion, performance measurement, employee development, regulatory compliance, and multi-disciplinary team development

oProvides strategic operational, financial and staff management of Clinical and Administrative operations for the Department of Pharmacy

oPromotes evidence-based practice model of care delivery and a culture that recognizes clinical excellence

oDevelops and effectively manages operating and capital budgets while ensuring financial leads planning, development, and implementation of both In and Out-patient medication resources

oSupports and directs the implementation of divisional pharmacy strategic initiatives and goals

oPartners with medical staff and other care providers to ensure the delivery of high quality, cost effective pharmaceutical care

oProvides ongoing leadership and direction to enhance services to other departments within the organization

oProvides leadership and direction to the pharmacy personnel

oSupports continual, cost effective improvement in patient care in collaboration with the other leaders

oIdentifies quality improvement initiatives and oversees implementation to improve patient care services within other ancillary departments

oFosters multi-disciplinary approach to quality improvement with a focus on coordination of services and enhanced clinical outcomes with ancillary leaders within the organization

oTesting, training, as well as reviewing the blueprint of the pharmacy clean room remodeling and applying the proper modification to ensure full compliance with the current regulations and meet the pharmacy demands for the next 5-10 years

oAssist in developing key Pharmacy business process models to be implemented within the Division or HCA

Director of Pharmacy (June 2016-October 2017) Baylor Scott & White Medical Center-Sunnyvale, Texas

oSuccessfully implemented a non-punitive medication reporting program that has helped in error detection and prevention

oPromoted, supported, and ensured compliance with all regulatory agencies including DEA, the joint commission, and CMS

oDeveloped and maintained educational material for the staff to promote growth and ensured improved patient outcome and high clinical standards

oPromoted and maintained an effective working relationship with patients and their families, physicians, hospital administrators, employees, and vendors

oProvided leadership, direction, mentorship, and supportive resources regarding the day-to-day operations of the pharmacy department to provide pharmacy care to patients.

oCreated an annual operating plan, operating budget, and capital budget, which supported the hospital's strategic plan. Approved purchases. Reviewed procedure charges on a regular basis and recommended adjustments as needed

oDeveloped, reviewed, and approved departmental policies. Ensured consistent administration of standards, policies, and procedures. Communicated and enforced hospital policies and procedures

oIdentified and defined customer and market needs within the scope of departmental operations. Evaluated current services and developed business plans and operating objectives to define new services

oMonitored distribution of narcotics/controlled substances and maintenance of affiliated records by ensuring compliance with federal and state law regulatory agency guidelines

Director of Pharmacy (July 2014-June 2016) Saint Francis Hospital, Memphis, Tennessee 38119

oDeveloped excellent medical and clinical staff relationships and maintains knowledge of all legal requirement in areas of responsibility

oPromoted and fostered a multidisciplinary approach to patient care and the coordination of care among disciplines

oIdentified and articulated the vision and strategic direction for the delivery of patient care and the discipline of Ancillary Services across all patient care settings. Directed and collaborated on the implementation of strategies. In collaboration with other executive leadership, participated in strategic planning, development, implementation and evaluation of clinical programs and services, assuring appropriate resources for the delivery of care

oServed on an array of committees, including medication error reduction plan (chair), medication reconciliation committee, emergency preparedness committee, quality control committee, pharmacy therapeutics committee, clinical council committee

oManaged and directed the activities of the department of pharmacy, including, but not limited to: physical appearance, accuracy of dispensing systems, schedule II drugs

oDeveloped and maintained a cooperative working relationship with all customers (patients, Medical Staff, and all other departments). Focuses on building relationships with existing physicians and new physicians entering the market

oEnsured the quality of pharmacy services and served a s a resource person on medication management standards to the department and other clinical divisions for this Tenet facility of 479 beds

oEvaluated and assessed current practices that contribute to medication errors and assist in taking appropriate preventive measures. Interacted with physicians, nurses, and other clinical staff to evaluate behaviors which impact the medication use processes

oLed a team of 100 Pharmacy employees including Pharmacy Operations Manager, Clinical Pharmacists, Staff Pharmacists, Technicians, and Administrative Support Personnel

oIdentified and analyzed the design of jobs and work processes and flows for the medication use process as well as assisted with implementing the appropriate changes in order to improve medication safety

oFacilitated and monitored medication safety improvement initiatives the pharmacy areas and system wide, in collaboration with others assigned to patient safety monitoring. Identified best practices for medication safety and provided the appropriate support with the implementation of these practices

oWrote and updated policies and procedures. Assisted with the development, implementation, and monitoring of annual goals and objectives for the pharmacy department that support the missions and objectives of the healthcare system and department

oMaintained knowledge of applicable rules, regulations, policies, and laws and guidelines that impact and govern medication management standards. Developed effective internal controls that promote adherence to applicable state/federal, state and private health plans. Sought advice and guidance as necessary to ensure proper understanding

Assistant Vice President Pharmacy Services (July 2011-June 2014) Medical Center of Lewisville- Lewisville, Texas

oPlanned, directed, organized and implemented progressive pharmacy services in accordance with directives of the medical staff and Senior Leadership Team

oWorked with Ancillary Leaders to develop and chair a comprehensive Pharmaceutical Waste Environmental Stewardship Program

oEstablished and coordinates the achievement of departmental goals that are in alignment with overall organizational goals

oIntegrated pharmacy services with other health-system ancillary departments and medical staff to maintain a inter professional approach to improving and providing patient care

oEnsured adherence to established best practices related to, quality, safety, and accreditation standards (e.g., ASHP, TJC, CMS, ISMP)

oPromoted and supports the participation of staff in applying the principle/model of continuous improvement to improve existing processes and enhance the effective utilization of resources

oWorked collaboratively with corporate and facility CEOs, CMOs, medical staff, and ancillary department directors to accomplish objectives of the hospital pharmacy department

oHandled multiple dotted ling reporting relationships and balance competing constituencies in hospital, corporate, and professional environment

oDemonstrated ability to gather information, analyze and develop a strategy related to the contracting of medications, operations of hospital pharmacy and the implementation of a clinical pharmacy program

Pharmacy Operations Manager

oAssumed pharmacist-in-charge role for Class F pharmacy license for Free Standing Emergency Room

Department

oDirected automated dispensing cabinet (Pyxis®) system implementation. Trained staff and implemented Pyxis® throughout entire hospital & with free standing ER. Optimized automation contents and inventory levels. Collaborated with IT staff, Pyxis CareFusion staff, Pharmacy and Hospital Administrators to ensure proper implementation

oLed departmental efforts to monitor and address all drug shortages and backorders, including collaboration with providers and nurses

oSustained a formulary system in medication distribution systems. Addressed system changes with computerized provider order entry and pharmacy system (Meditech®) Collaborated with information technology staff to ensure accuracy of pharmacy inventory in hospital-wide accounting system (Lawson®)

oExecuted annual analysis of operational and drug budgets and analyzed financial needs for new projects and budgeted accordingly

oDetermined department needs based on current work-flow and productivity metrics, and then improved efficiencies by eliminating unnecessary FTEs

oDeveloped working relationship with various Pharmacy subject matter experts and Ancillary Leaders, both at division and facility level

oManaged purchasing and inventory control to ensure adequate supplies within product

oEvaluated areas of new program development, innovation, and opportunities for integration

oManaged daily management and function of all pharmacy areas; including controlled substance services, IV admixture service, Pharmacy student program, which includes precepting students and serving as a liaison to the college of pharmacy, overall department workflow, inpatient satellite activities

oAssisted with analysis/reports for controlled substance dispensing area, IV and chemo dispensing areas; Provides reports to the Director of Pharmacy with appropriate interventions at least monthly

EDUCATION AND CREDENTIALS

AMERICAN INTERCONTINENTAL UNIVERSITY

Master of Business Administration, Healthcare Management

Chicago, Illinois

Xavier University College of Pharmacy

Doctorate of Pharmacy

New Orleans, Louisiana

Spelman College

Bachelor of Science, Chemistry

Atlanta, Georgia

PROFESSIONAL AFFILIATIONS

American Society of Health System Pharmacist

American College of Healthcare Executives

COMMUNITY AFFILIATIONS

Alpha Kappa Alpha Sorority, Incorporated

Jack and Jill of America, Incorporated-Chartering President Far North Dallas Chapter

NAACP Denton County Chapter

United Way Board Member (August 2021-present)

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