Carmen Rivon

Crosby, TX *****

ad08p4@r.postjobfree.com

+1-832-***-****

Diplomatic professional, versed in applying strong communication and problem-solving, team leadership and building, and always displaying professionalism, assisting in resolving issues internally, and ensure customer satisfaction, while exceeding in performance goals in a fast-paced environment, to build positive relationships universally.

Work Experience

Leasing Consultant

EUREKA MULTIFAMILY GROUP - Houston, TX

February 2023 to July 2023

• Preparing potential tenant background checks, including rental history, income verification and lease application

• Responding to potential tenant interest for rental property in-person and via phone

• Properly executing all terms of a lease and taking needed steps in case of a defaulting tenant

• Establishing tenant expectations for procedures for rent and amenities that will be part of the lease

• Showing properties, answering questions and finalizing terms of lease Leasing Consultant at Cleme Manor Apartments

BG Staffing - BG Multifamily - Houston, TX

November 2022 to February 2023

• Preparing potential tenant background checks, including rental history, income verification and lease application

• Responding to potential tenant interest for rental property in-person and via phone

• Properly executing all terms of a lease and taking needed steps in case of a defaulting tenant

• Establishing tenant expectations for procedures for rent and amenities that will be part of the lease

• Showing properties, answering questions and finalizing terms of leases

• Tax Credit Leasing Agent

CSR - Customer Service Representative

ROI Call Center Solutions - Houston, TX

February 2022 to November 2022

• Make outbound calls to clients to get information

• Basic computer skills, including data entry, website navigation and other software

• Giving detailed explanations of services

• Effective time management, prioritization and multitasking skills

• Ensure system entries are completed in an accurate, complete and timely manner

• Managed client records

• Answered general questions

• Hit metrics of 60 or more recruiting records a day

• Utilize multiple screens while working

Talent Acquisition Coordinator

MRC Global - Pasadena, TX

October 2021 to February 2022

· Source passive candidates

· Search resume databases for ideal candidates

· Communicate effectively with Hiring Managers

· Carefully review applicants and identify the most qualified for a given position

· Scheduling interviews

· Conducting background and drug screenings

· Handling last-minute scheduling changes

· Creating new job posts on company website

· Keeping track of jobs via Microsoft Excel

· Accessed ICIMS to send offer

Fulfillment Associate (Learning Ambassador/ Warehouse / Inventory Lead) Amazon - Houston, TX

April 2019 to March 2021

(Reduction in force due to COVID-19)

· Cycle counting / inventory

· Loading / Unloading / Staging and record keeping for materials

· Scanning / marking items into systems

· Handling pallet jack

· Handling pallets

· Monitored transfers of material from designated locations

· Handling boxes and totes

· Trained in Stow department

· Oversaw New process paths

· On call as needed for emergencies in my delegated area for my team and served as the liaison to HR for all concerns necessary, or as needed

· Trained New Associates in paths on warehouse operations, cycle counts, safety, order pulling, pallet jack operations, staging, shipping and receiving, and a variety of other responsibilities based on associates’ title

Call Center Senior Representative

Alorica - Humble, TX

March 2018 to November 2019

· Handled heavy phones with calls totaling up to 150 calls daily

· Addressed customer inquiries, solving problems and providing new product information, or resolutions as needed

· Directed calls to appropriate individuals and departments

· Team training lead assistant

· Referenced and applied product knowledge

Admin / Warehouse Clerk

T and W Tire - Pasadena, TX

July 2013 to April 2018

· Claims processing for warehouse operations

· Order purchasing

· Order pulling

· Customer service

· Heavy computer / data entry / document control

· Inventory control

· Heavy phone handling

· Pushing / Pulling / shipping / receiving / staging Teacher

Imagine Me Academy - Crosby, TX

March 2011 to September 2013

· Taught students, the basic skills to prepare them for grade school

· Encouraged good behavior using the positive reinforcement method

· Established a safe plan and areas for the children daily

· Responsible for dressing infants and toddlers and changed diapers.

· Communicated openly with children's parents about daily activities and behaviors. Teacher

Discover and Discover Academy - Crosby, TX

August 2004 to November 2009

· Conducted selected circular for assigned students approved by the state, such as the basic skills to prepare them for grade school

· Encouraged good behaviors using the positive reinforcement method

· Responsible for daily tracking of nutrition intake per student assigned

· Inventory control of snacks, supplies, toys, etc.

· Safety and sanitation certified

· Food handler certification obtained

· Established a safe play environment for children

· Dressed infants and toddlers and changed diapers

· Communicated openly with parents about daily activities and behaviors Education

Crosby High School - Crosby, TX

2000 to 2004

Skills

• Resman (1 year)

• Answering Phones (10+ years)

• teaching (4 years)

• Typing (6 years)

• Customer Care

• Customer Support

• Call Center

• Customer Service (5 years)

• CSR (3 years)

• Pallet Jack

• Heavy Lifting (1 year)

• Training & Development (Less than 1 year)

• Warehouse Experience (Less than 1 year)

• Leadership Experience (Less than 1 year)

• Toddler Care

• Childcare

• iCIMS

• Talent Acquisition

• HR Sourcing

• Recruiting

• Workday

• ATS

• SAP

• Property Leasing

• First Advantage (1 year)

Certifications and Licenses

Teaching Certification

Food Handler Certification

Additional Information

Reference

Evangeline Broussard-LaFleur

Cleme Manor Community Assistant Property Manager

Cell Phone: 832-***-****

Office Phone: 713-***-****

Contact this candidate