Customer Service Remote
Resume:
Nikevia Wells
Columbus, MS 39701
***************@*****.***
Professional Summary
A customer service professional seeking a Remote Customer Service role, using my excellent
interpersonal and problem-solving skills to deliver excellent service and proactive customer
resolution. Driven to implement efficient customer service processes, streamline customer
support, and devise innovative solutions for customer inquiries. Committed to driving customer
satisfaction and bottom-line growth for the organization.
Highlights and qualifications
Excellent verbal communication skills
Strong written communication skills
Exceptional customer service skills
Proficient problem-solving abilities
Advanced troubleshooting skills
Accurate data entry
Knowledgeable in customer service protocols
Excellent organizational skills
Adept in multitasking
Able to think proactively
Superb interpersonal skills
Ability to learn quickly
Excellent time management skills
Proficient in customer service software
Ability to work independently
Exceptional computer skills
Attention to detail
Familiarity with company products
Ability to work well under pressure
Positive and empathetic attitude
Experience
Customer Care Specialist Entergy Lake Forest, IL 60045 May 2021 - present
Became proficient in all knowledge base requirements to resolve clients’ needs as efficiently as
possible
Became proficient in all platforms, systems, and tools used to maintain client records,
transactions, documentation, and relevant data
Maintained appropriate documentation of conversations in designated system to ensure handoff
continuity and client profile accuracy
Manageaged high volume of tasks in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established inbound call quality guidelines and key performance criteria
Provided excellent client service and advocacy
Work across the organization as needed to resolve client requests
Assisted clients with the onboarding process by providing status of application and registration
process, guidance of next steps, and answer any questions
Dispatched available vehicles to clients across all regions on an inbound basis
Effectively communicate to the client how to use any of our client facing tools
Performed other duties as deemed necessary by management
Account manager First Heritage Columbus, MS 39701 July 2016 - April 2021
Communicating with clients to understand their needs and explain product value.
Building relationships with clients based on trust and respect.
Collaborating with internal departments to facilitate client need fulfillment.
Collecting and analyzing data to learn more about consumer behavior.
Keeping accurate records pertaining to inventory and account notes.
Maintaining updated knowledge of company products and services.
Resolving complaints and preventing additional issues by improving processes.
Identifying industry trends.
Acting as a client advocate with a focus on improving the buyer experience.
Education
Mississippi State University
BS Human Science
May 2016
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