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Property Management Customer Service

Location:
Jonesboro, AR
Salary:
55,000-60,000
Posted:
November 17, 2023

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Resume:

James Yarbrough

PO Box *****

Jonesboro, AR *****

870-***-**** ad08nz@r.postjobfree.com

OBJECTIVE

Seeking a position where I can maximize my Experience in Property Management/Field Instector, as well as, my experience in Maintenance Supervision. E D U C A T I O N — EXPERIENCE

El Dorado High School

1992-1994

Graduated/High School

Diploma

SAU Tech

1994-1996

Associates of Applied

Science

Adullem Bible Institute

2020

BA Biblical Studies

2021

MA Theology

2022-2023

Doctorate of Leadership and

Church Administration

August 2022 - January 2023

Home River Group

• Responsible for the customer service, customer

satisfaction, and resident retention of the occupied homes in my assigned market.

• Work closely with the maintenance, renewals and

collections teams, while striving to improve property performance.

• Performs the following tasks on a daily basis:

Review renewal KPIs and trends to improve

retention, work directly with the renewals team and residents. Work with the owner to determine renewal increases for the maximum revenue and retention.

• Review delinquent amounts and eviction timelines, take actions to improve collections and bad debt.

Process resident move-in and move-out statements.

• Address all resident escalations and requests within current policies to limit concessions and improve

satisfaction.

• Have a hands-on approach, working directly with

residents to troubleshoot challenges.

January 2023 – Present

Field Inspector: Home River Group

• Responsible for being "the boots on the ground" when it came to dealing with prospects and tenants. I was responsible for working with various technology

platforms (Cloud Based Systems). I was responsible for field operations and site visits. I am also responsible for Turn/Rehab QC Inspections, In-Person Utility

Connections, Smart-Lock rekeys, Pre-move out, move out, move in inspections, pre - marketing photos, yard

• signs, lockbox installations, and vacant unit

inspections.

July 2021 – August 2022

Property Manager • Supervisor • Southlake Sundance Mgt. Co.

• Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and

maintaining and securing premises.

• Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.

• Contracts with tenants by negotiating leases and collecting security deposit.

• Accomplishes financial objectives by collecting

rents, paying bills, forecasting requirements,

preparing an annual budget, scheduling

expenditures, analyzing variances, and initiating

corrective action.

• Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy,

inspecting vacant units and completing repairs,

planning renovations, contracting with landscaping and snow removal services

• Maintains building systems by contracting for

maintenance services and supervising repairs.

• Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies

and procedures, and responding to emergencies.

• Enforces occupancy policies and procedures by

confronting violators.

• Prepares reports by collecting, analyzing, and

summarizing data and trends.

August 2013 through December 2019

Property Manager • Supervisor • Legacy, LLC

• Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and

maintaining and securing premises.

• Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.

• Contracts with tenants by negotiating leases and collecting security deposit.

• Accomplishes financial objectives by collecting

rents, paying bills, forecasting requirements,

preparing an annual budget, scheduling

expenditures, analyzing variances, and initiating

corrective action.

• Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy,

inspecting vacant units and completing repairs,

planning renovations, contracting with landscaping and snow removal services.

• Maintains building systems by contracting for

maintenance services and supervising repairs.

• Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies

and procedures, and responding to emergencies.

• Enforces occupancy policies and procedures by

confronting violators.

• Prepares reports by collecting, analyzing, and

summarizing data and trends.

April 2008 through August 2013

Maintenance • Supervisor • Legacy, LLC

• Inspect sites regularly to identify problems and necessary maintenance.

• Prepare weekly maintenance schedules and allocate work as per forecasted workloads.

• Employ, supervise and train workers.

• Coordinate daily cleaning and maintenance activities.

• Oversee all repairs and ensure that work is completed on time.

• Maintain all inventory and equipment, and ensure proper storage.

• Comply with all health and safety regulations and practices on site.

• Conduct preventative maintenance work.

• Conduct follow-ups on all maintenance and repair work.

• Conduct safety inspections as scheduled.

• Establish strategies to meet workload demands on time. LEADERSHIP

May 2003 – December 2021

Senior Pastor * Power House Church

March 2022 – Present

Senior Pastor * Impact Church

R E F ERENCES

Clarissa Pace

339 East Bolling Ave

Monticello, AR 71655

870-***-****

Lou Lambert

196 Wiley Trotter Rd

Monticello, AR 71655

870-***-****

Anthony Jackson

732 Old Warren Road, Apt. 18

Monticello, AR 71655

870-***-****



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