Property Management Customer Service
Resume:
James Yarbrough
PO Box *****
Jonesboro, AR *****
870-***-**** *****************@*****.***
OBJECTIVE
Seeking a position where I can maximize my Experience in Property Management/Field Instector, as well as, my experience in Maintenance Supervision. E D U C A T I O N — EXPERIENCE
El Dorado High School
1992-1994
Graduated/High School
Diploma
SAU Tech
1994-1996
Associates of Applied
Science
Adullem Bible Institute
2020
BA Biblical Studies
2021
MA Theology
2022-2023
Doctorate of Leadership and
Church Administration
August 2022 - January 2023
Home River Group
• Responsible for the customer service, customer
satisfaction, and resident retention of the occupied homes in my assigned market.
• Work closely with the maintenance, renewals and
collections teams, while striving to improve property performance.
• Performs the following tasks on a daily basis:
Review renewal KPIs and trends to improve
retention, work directly with the renewals team and residents. Work with the owner to determine renewal increases for the maximum revenue and retention.
• Review delinquent amounts and eviction timelines, take actions to improve collections and bad debt.
Process resident move-in and move-out statements.
• Address all resident escalations and requests within current policies to limit concessions and improve
satisfaction.
• Have a hands-on approach, working directly with
residents to troubleshoot challenges.
January 2023 – Present
Field Inspector: Home River Group
• Responsible for being "the boots on the ground" when it came to dealing with prospects and tenants. I was responsible for working with various technology
platforms (Cloud Based Systems). I was responsible for field operations and site visits. I am also responsible for Turn/Rehab QC Inspections, In-Person Utility
Connections, Smart-Lock rekeys, Pre-move out, move out, move in inspections, pre - marketing photos, yard
• signs, lockbox installations, and vacant unit
inspections.
July 2021 – August 2022
Property Manager • Supervisor • Southlake Sundance Mgt. Co.
• Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and
maintaining and securing premises.
• Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
• Contracts with tenants by negotiating leases and collecting security deposit.
• Accomplishes financial objectives by collecting
rents, paying bills, forecasting requirements,
preparing an annual budget, scheduling
expenditures, analyzing variances, and initiating
corrective action.
• Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy,
inspecting vacant units and completing repairs,
planning renovations, contracting with landscaping and snow removal services
• Maintains building systems by contracting for
maintenance services and supervising repairs.
• Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies
and procedures, and responding to emergencies.
• Enforces occupancy policies and procedures by
confronting violators.
• Prepares reports by collecting, analyzing, and
summarizing data and trends.
August 2013 through December 2019
Property Manager • Supervisor • Legacy, LLC
• Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and
maintaining and securing premises.
• Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
• Contracts with tenants by negotiating leases and collecting security deposit.
• Accomplishes financial objectives by collecting
rents, paying bills, forecasting requirements,
preparing an annual budget, scheduling
expenditures, analyzing variances, and initiating
corrective action.
• Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy,
inspecting vacant units and completing repairs,
planning renovations, contracting with landscaping and snow removal services.
• Maintains building systems by contracting for
maintenance services and supervising repairs.
• Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies
and procedures, and responding to emergencies.
• Enforces occupancy policies and procedures by
confronting violators.
• Prepares reports by collecting, analyzing, and
summarizing data and trends.
April 2008 through August 2013
Maintenance • Supervisor • Legacy, LLC
• Inspect sites regularly to identify problems and necessary maintenance.
• Prepare weekly maintenance schedules and allocate work as per forecasted workloads.
• Employ, supervise and train workers.
• Coordinate daily cleaning and maintenance activities.
• Oversee all repairs and ensure that work is completed on time.
• Maintain all inventory and equipment, and ensure proper storage.
• Comply with all health and safety regulations and practices on site.
• Conduct preventative maintenance work.
• Conduct follow-ups on all maintenance and repair work.
• Conduct safety inspections as scheduled.
• Establish strategies to meet workload demands on time. LEADERSHIP
May 2003 – December 2021
Senior Pastor * Power House Church
March 2022 – Present
Senior Pastor * Impact Church
R E F ERENCES
Clarissa Pace
339 East Bolling Ave
Monticello, AR 71655
Lou Lambert
196 Wiley Trotter Rd
Monticello, AR 71655
Anthony Jackson
732 Old Warren Road, Apt. 18
Monticello, AR 71655
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