Sharon Clark

SKILLS

Customer Service Focused

Dedicated to Patient Care

Medical Back Office Experience

Preparing Specimens & Samples

Effective Communication

Time Management & Organized

Active Listening Skills

Results Driven & Thorough

Thrive in High-Stress Environment

Effective Under Pressure

Flexible & Adaptable

Dependable & Dedicated

Inventory & Supply Management

Team Management

Supervisory Experience

Over 20 years of medical assistant and administrative assistance experience.

Commended for accuracy in record keeping, integrity, and patient-focused care. EXPERIENCE

LEAD MEDICAL ASSISTANT 2021 – PRESENT

Dawes Fretzin Dermatology Indianapolis, IN

Touchpoint for long-term patient care for rare diseases, engaging patients on therapy to provide continual education, logistical and emotional support, and conducting biologic injection training for psoriasis medicines.

Serving as patient and caregiver liaison for long term care patients, managing all patient interactions and communication during long-term product adherence.

Consistently meeting with patients to provide support while assessing and addressing ongoing needs and preferences, and accurately document their experiences.

Educating patients and their families on products, sharing materials and references on disease, diagnosis, and treatment.

Introducing long-term mentorship program to encourage patients to become mentors to other patients, and their families.

Collaborating with team to deliver effective support, troubleshooting, triage, and developing new programs for the mentorship program.

Coordinating with caregivers and patient navigator to remove client barriers and identify needs.

Reporting and documenting events electronically and in the PV Event Reporting Tool.

Earned BLS certificate.

MEDICAL ASSISTANT 2000 – 2021

Dr. Katheryn Kroeger Indianapolis, IN

Serving as back office medical assistant managing patient care from check-in to checkout, triage calls, rooming patients and managing efficient flow of provider’s caseload to ensure and facilitate effective treatment.

• Obtaining vitals, EKG, specimen collections, as well as preparing and administering injections.

• Relaying any messages from patients to physician about healthcare concerns, updates on conditions, and medication questions or concerns.

• Documenting patient information in the EPIC electronic medical records system

317-***-**** ad08no@r.postjobfree.com Indianapolis, IN

• Transmitting physician’s orders to patients, counseling patients on execution of physician’s orders, and addressing patients follow up questions.

• Frequently supported nurses and doctors by assisting with minor procedures as requested.

• Managing incoming and outgoing calls to refill prescriptions and process referrals.

• Prepared exam and treatment areas and maintained facility’s organization and cleanliness, as well as stocking necessary supplies, equipment, and instruments.

• Cross training new employees and peers in the practice. MEDICAL ASSISTANT 1998 – 2000

Storer, Schmidt, & Associates Indianapolis, IN

Effectively and efficiently assisted physicians with procedures by preparing patients for EKG testing, phlebotomy procedures, glucose testing, and pulmonary/lung function testing.

• Prepared prescription refill requests on behalf of physician in a timely manner.

• Interviewed and engaged patients to obtain a most accurate account of their medical history, chief complaints and health concerns, and vital signs.

EDUCATION

Medical Assistant Certificate, Professional Careers Institute, Indianapolis, IN 1988

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