Scrum Master Business Operations

CARIOLE NJI

512-***-**** ad08ne@r.postjobfree.com

PROFILE SUMMARY

Highly analytical, process-oriented, passionate, and solutions-driven Scrum Master with over 7 years of experience in Agile practices, coaching cross-functional teams, and facilitating the transition from Waterfall to Scrum and SAFe methodologies. Demonstrated ability to successfully complete projects within time and budget constraints, managing day-to-day project activities and resources. Proficient in developing, documenting, and delivering process innovations to achieve business objectives. Possesses a comprehensive understanding of business operations and analytical tools to identify improvement opportunities and transform company practices into cost-effective solutions. Committed to upholding professional codes, laws, and organisational requirements. CORE COMPETENCIES

Creative problem solver with a strong analytical ability to interpret contractual agreements promptly.

Exceptional time management skills, delivering with precision in fast-paced, deadline-oriented environments.

Proficient in Microsoft Office (Advanced Word, Excel + Financial, PowerPoint, and Outlook). Excellent verbal and written communication skills with outstanding negotiation abilities. Strong interpersonal and client relationship skills, fostering positive business relations. Exceptional organisational skills, adept at prioritising and managing multiple tasks simultaneously.

Expertise in MS Excel data analysis and metrics, including VLOOKUPs, Pivot Tables, dashboard metrics, and Visio.

PROFESSIONAL SKILLS

Scrum/Agile/Kanban

Reporting & Documentation (SDLC)

Capacity Planning

Team Building

Mural, Confluence, Tableau,Cyber Security.

EDUCATION

BSc in Computer Science

CERTIFICATIONS

- Professional Scrum Master (PSM I)

- SAFe Scrum Master (SSM)

- Certified Scrum Master (CSM)

- SAFe DevOps

- Project Management Professional (PMP)

- RTE (Release Train Engineer)

PROFESSIONAL EXPERIENCE

(NETSPEND- Apr 2018 – Present)

Senior Scrum Master/Agile Coach

Key Achievements:

Orchestrated a variety of projects, including onboarding consumers to Apple Pay, Google Pay, and Samsung Pay.

Collaborated with fellow Scrum Masters and Agile Coaches to facilitate the company's transition to Agile methodologies.

Led production deployments, continuous integration, and continuous delivery efforts. Onboarded new Scrum Masters and team members.

Achieved a 16% increase in Scrum team productivity and a 22% improvement in deliverable quality through change and continuous improvement initiatives. Developed, documented, and analysed test plans using Jira and Q-Test. Responsibilities:

Organised and facilitated Sprint planning, daily stand-up meetings, retrospectives, release planning, demos, and other Scrum-related meetings. Managed work allocation and problem resolution to meet technical performance and financial objectives.

Acted as a mini RTE for newly formed teams, overseeing change requests, merges, and story sign-offs.

Utilised feedback and metrics (predictability, cycle time, burndown charts) to identify opportunities for improvement.

Facilitated communication between developers and project stakeholders, fostering quality collaboration.

Promoted team efficiency through buddy merge requests, pair programming, WIP limits, and buddy testing.

Coordinated with other Scrum Masters during the Scrum of Scrums to mitigate risks and reduce inter-team dependencies.

(CHARLES SCHWAB/(MODIS) - Feb 2015 – Apr 2018)

Senior Scrum Master

Key Achievements:

Worked on an extensive project to migrate TD Ameritrade clients to Schwab, including their investment and insurance accounts.

Improved team velocity by 34% within one year using Agile Scrum practices. Responsibilities:

Mentored and coached teams, including Product Owners, in Agile practices and mindset. Identified potential project risks and developed mitigation plans. Facilitated all team ceremonies, including grooming, planning, demos, retrospectives, and team effectiveness meetings.

Removed impediments to enable the team to deliver sprint goals and deliverables. Conducted high-complexity Agile RACI sessions from initiation through project release. Assisted in operational efficiency, reduced operational risk, and optimised robotic automation deployment.

Participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Collaborated with Product, Business, and Engineering Teams to maintain Product backlogs.

(APPLE - Feb 2014 – Jan 2015)

Business Analyst

Key Achievements:

Conducted in-depth analyses for business optimization projects, reporting tools, and back-office programs.

Implemented data collection systems and strategies for statistical efficiency and data quality optimization.

Identified redundancies in the supply chain, resulting in significant cost savings. Responsibilities:-

Managed and synthesised diverse internal and external data sources to identify key brand trends.

Supported Marketing organisation in developing and analysing incidence dashboards and tracking tools.

Drafted quarterly and yearly reports on company financial metrics. Identified and reconciled errors in client data to ensure accurate business requirements. Provided periodic briefings on project status to senior leadership. Developed analytics and decision-support tools for reorganisation and consolidation strategies.

Contact this candidate