Crystal M. Lodin

Email: ad08nb@r.postjobfree.com

612-***-****

OBJECTIVE

An organized, team-oriented Client Service Manager/Report Analyst with excellent communication, people, and organizational skills. Proven success in attention to detail and research projects using accounting skills, graphics, biller, site coordinator, invoice specialist, and collections.

COMPUTER SKILLS

Windows 8 and 10 Outlook Word, Excel Report Generating

Microsoft Office PowerPoint Adobe Illustrator Quality Companion

In Design Photoshop Visio Falcon WebFlex QuickBooks

Laser Master Display Maker Photo Scanner Internet Research Arabia Invoice Billing

Internet Explorer System-database Publisher AMEX

Intranet Report Runs Pcard RBO, VBS, XSM, SAP

Mainframe System

EXPERIENCE

Billing Specialist –

Commers Waters – January 2021 - Current

Handling all billing, running credit checks, and approving all financing options for our customers.

Working with the technicians in the office and out in the field.

Inputting the day jobs into WebFlex and QuickBooks.

Handling all bank deposits.

Manage cash, and credit card transactions.

Managing petty cash and front decks register.

Accounts receivable and Accounts payables

Business Analyst - Revolution Technologies

(April 2020-November 2020) – contract position

Created PowerPoint deck slides for Customer monthly meetings.

Worked within the Ariba Invoicing System on complex monthly billing.

Invoice ageing.

Worked on advanced excel and word documents. Including VLOOKUP and Pivot Tables.

Coordinated and joined weekly and monthly meetings via Microsoft and Zoom and Microsoft Teams.

Assisted with supply inventory.

Assisted with device inventory.

Worked directly with Customers to correct any issues or concerns.

Accounts receivable & Accounts payables

Client Service Coordinator/Billing & Reports Specialist

Xerox Corporation within Thomson Reuters (2005-2019)

Plan and execute daily responsibilities regarding internal and external customers.

Work closely with all management levels executing a variety of project management.

Responsibilities included but were not limited to customer service, spreadsheets, and invoicing - US and globally.

Invoice for over 300 locations generating over $3,000,000 worth of services monthly.

Plan monthly schedules regarding invoicing

Expense reporting

Plan and completion of employee recognition program- monthly.

Catering for activities with internal and external customers as needed.

Reporting generating

Acting assistant manager.

Actively works with the design department.

Active team player; goal for win/win solutions

Problem solver – billing, invoicing, customer service issues.

Equipment resolution

Collection of metered Devices for Billing Purposes.

Leader and advisor with training Xerox systems

Traveling within the US - Billing Meeting

Patience regarding and dealing conflicts and always look for a win/win solution

Office and equipment supplies

Team player and pro-active in all situations

Multi-Task, self-starter

Excellent People skills

Weekly deadlines

Pcard and AMEX allocations monthly

Accounts receivable and Accounts payables

Site Coordinator - Xerox within NCS/Pearson (1999-2005)

Lead operators and managed employees

Billing

Generated documents

Advisor to management of specialty equipment from Xerox

Run and monitor reports daily/weekly/monthly

Communicate with internal customers when reports were ready or if issues.

Complete expense reporting in AMEX as needed.

Program Administrator for selected reports

Created PO's

Order office supplies

Coordinate and plan special cater events such.

Catering for monthly VP/Managers meetings.

Lead vendor contact

Meet and greet vendors as needed.

Reconsolidate expense reports

Internet research as needed.

Accounts receivable and Accounts payable

Misc. duties as assigned.

Account Site Floater for 35 Sites - Xerox (1996-1999)

Site-to-site support resource for 35 sites for Xerox.

Support to management staff in knowing all facets of the company.

Attend multi-weekly meetings

Generating reports weekly and monthly.

Answer phones

Expense reconciliation

Department backup

Ordering supplies

Proactive and anticipates needs

Updated sight manuals

Traveled within the TC's

Handles confidential information

Misc. projects as assigned

Education

St. Paul – Sibley High School- Diploma

St. Paul - University of Phoenix - B.S. in Accounting

Training

Xerox – Falcon AA Training 2006

Xerox – DocuCare Plus Training 2003

Xerox – Management Awareness Program 2004

Xerox - Yellow Belt - Six Sigma Certified

Awards and Achievements

2000 Hero of Operations Service excellence

2001Champion of Customer Satisfaction

2002 Certificate for Peak Performance of Services Excellence – Silver Award

2003 Certificate for Peak Performance of Services Excellence – Silver Award

2003 Certificate for Peak Performance of Services Excellence – Gold Award

2006 Certificate for Peak Performance of Services Excellence – Silver Award

2007 Certificate for Peak Performance of Services Excellence – Silver Award

2008-09 Certificate for Peak Performance of Services Excellence – Silver Award

2008-09 Certificate for Peak Performance of Services Excellence – Gold Award

2015 LEO-US Delivery Recognition Award – Appreciation of significant made to support our clients

Volunteer work/Interests

Food Shelf volunteer

Homeless Shelters – food service

Toys for Tots Volunteer – United States Marine Corp sponsored program

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