JONATHAN CATIG

909-***-**** ● ad08m9@r.postjobfree.com ● Chino Hills, CA

SUMMARY OF EXPERIENCE

Over 20 strong years of experience as an IT Technical Support in a Large Corporate Environment

Very strong troubleshooting and problem-solving skills.

Strong customer service skills, able to work effectively with clients, vendors, and peers.

Self-motivated individual with the ability to work independently with minimal supervision as well as in a team environment.

TECHNICAL SUMMARY

Operating Systems:

Microsoft 365, Windows 11, 10, and 7, Mac OS

Software:

MS Office 365, Microsoft Exchange 365, Azure Active Directory, SharePoint, MS Teams, Webex Admin Portal, ServiceNow, SalesForce, Outreach, FortiAuth VM, Okta MFA, FortiClient VPN, Datto RMM, Softerra Adaxes, Bomgar Rep Remote, BroadSoft, GoSecure EDR, ESET EndPoint Security, Parallel Client, Citrix, ShoreTel, SCCM Imaging, Partition Magic, Norton Ghost / PowerQuest, Altiris Image Mgmt, Marimba Castanet Mgmt, AutoCAD / MicroStation, TrackIt, Remedy, BenData Heat, Arbor OM/BP, Arbor FX, ADP/ PeopleSoft Payroll System, Oracle Financials / eBackOffice, MS SQL/ Oracle Database, Crystal Reports, CMS Unix

Hardware:

IBM, Lenovo, DELL, HP, Apple, Ricoh, Xerox, Canon, Epson, Toshiba, Compaq, Acer, Lexmark, Cisco, Polycom VOIP, ShoreTel VOIP, Lucent-ISDN, NEC-PBX

EDUCATION

B.S., Electronics and Communications Engineering (BSECE) - Feati University, Manila, Philippines

Database Specialist - Cal Poly Pomona - Center for Advanced Computer Technology (CACT)

TRAINING AND CERTIFICATIONS

VMWare Infrastructure Administrations I - Saisot

MS Windows Administration with Powershell - Saisoft

Configuring Cisco Network Devices I & II – Saisoft

Linux System Administration I - Saisoft

Certified Ethical Hacker I – Saisoft

Installing and Configuring Windows Server 2016 - Saisoft

Microsoft Exchange 2010 Server Installation – Saisoft

A+ CompTIA Certified PC Technician

Dell Certified Technician

PROFESSIONAL EXPERIENCE

TPx former TELEPACIFIC COMMUNICATIONS CORP, Rancho Cucamonga, CA 8/04-4/23

Sr. Desktop Support Specialist

Provide 2nd and 3rd level technical support to end user including implementation, maintenance, configuration, access control, security, monitoring, troubleshooting, and repair.

Manage and support user AD accounts, network/folder permissions, VPN access, MFA access, Webex and Broadsoft access, terminal access, exchange email accounts, and email distribution.

Configured, maintained, analyzed, deploy, troubleshoots, and repaired all computer systems hardware, laptops, tablets, mobile devices, multifunction printers, VOIP phones, audio/video conferencing equipment, telecommunications equipment, and peripherals.

Monitor, utilize, submit, resolve, and document all Incident/Problem/Change records in ServiceNow ticketing systems.

Provide support, maintain and administration of the OU structure and GPO within Active Directory.

Handle laptop provisioning, onboarding, off boarding, leave of absence, setting up laptops (PC), and on-site/off-site onboarding for new hires.

Perform and maintained network data/voice connections moves, adds, and changes to the circuit.

Manage, support and administer MFA access and VPN access connections

Interface with consultant staff & contract personnel regarding operation problems, projects, repair, modifications, and installation of computers, printers, network devices and related equipment.

Provide onsite and remote support for executive and employees.

Manage special projects on deployment and supporting of WebEx, ShoreTel VOIP phone system, Arbor FX Telecom ordering and billing systems, ADP-HR payroll system, and other telecom legacy applications

Deploy software packages, SUS/WSUS updates, Virus Definitions, and system upgrades.

AGENCIES / CONSULTING FIRM, Los Angeles / Orange / Irvine, CA 11/01-8/04

Assigned Project: Metropolitan Water District, Washington Mutual Bank, SBC Telecom, Mazda Corp, Honda Corp, Advanced Solutions Inc, Siemens Business Solutions, SARCOM, Tallgrass Technology, Gentiva Health Services.

IT Consultant

Provide on-site & remote support to various companies requiring network, desktop, laptop, POS, printers, scanners, copiers, and other peripherals, legacy equipment installation & repair

Support software applications & configurations, e-mail, network connectivity.

Analyzed, Troubleshoot, Repair, Optimized and resolved issues in expedient manner.

Retrieved and backup old laptop configurations, settings, network drives, printers and data.

Configure PDA such as Blackberry wireless, Palm Pilot GoodLink & sync to outlook e-mail system.

Perform and manage telecom pots lines and network data adds, moves, and changes.

Setup and install Cisco Content Engine 510, Cisco 1760 router and Cisco 3550 switch.

Provided end-user service and support for both stand-alone computers and LAN/WAN settings.

Evaluated and tested vendor supplied software packages to determine compatibility with existing systems, ease of use, and if software met user needs.

Image creation, testing and deployment using Norton Ghost software.

Planned, installed and maintained premise data cabling, hubs, and routers.

Software and Hardware Installations, Data Migration, System Re-Imaging, and Integration of new

and existing software packages using WinInstaller.

FREMONT COMPENSATION INSURANCE GROUP, Glendale, CA 11/97-11/01

Systems Administrator

In charge of building and maintaining Compaq servers (1850R, DL380, 6000, 6500, 8500 & Clone PCs). Configured servers with Windows NT4.0, NT4.0 Enterprise, Windows 2000 Advanced Server, with IIS 4.0, PC Anywhere 9.2 and MS SQL 7, Enterprise, Client and 2000 Enterprise.

Installed various hardware configurations including Compaq Smart Array 3200, 3100ES, & 4200 array raid controllers & Fiber Channel config, 100Mb and Cisco Fast Ether Channel configuration.

Perform and maintain daily backups using Veritas Backup Exec.

Planned and deployed rollout of new proprietary software package and equipment upgrades for

over 1,000 users as part of nationwide consolidation project.

In charge of deploying, configuring, and supporting VPN client user access through DSL or Cable

connections and remote Dial-up end-users’ connections.

Duties included all hardware/software installation, configuration, troubleshooting, maintenance, upgrades, relocation, and inventory of computer equipment and other legacy systems.

Migrated the servers and PCs from Windows NT to Windows 2000

Contact this candidate