Jennifer Moore

Denver, CO *****

ad08lq@r.postjobfree.com

+1-720-***-****

Motivated individual with a thirst for excellence and a desire to improve business operations. Experienced in customer service and office environments. Experience includes working with teams and one-on-one with customers delivering outstanding service and improving morale. Authorized to work in the US for any employer

Work Experience

Doordash Driver

DoorDash - Denver, CO

April 2021 to Present

• Make timely deliveeies to customers

• Keep open commnication with company, clients and merchants Data Entry Clerk

Integrated Resources Inc - Denver, CO

September 2022 to March 2023

• Research and collected invoices from database and submitted for payment

• Confirmed and verified test ordered from physicians matched Quest Dinvoice

• Created clinic spreadsheets from past due invoice database Customer Service Representative

Adecco Temporary Staffing - Denver, CO

May 2022 to July 2022

• Processed vehicle rentals and returns

• Processed payments

• Handled inquires and complaints from customers

• Confirmed and verified paperwork of rentals before customers left the Hertz lots Financial Approver and Processor/Customer Service

Insight Global Temporary Agency - Denver, CO

September 2021 to May 2022

• Approved and processed policy payments for Transamerica

• Trained for Customer Service Care.

• Learned systems and HIPAA policies

Covid Vaccine Data Entry/ Call Center Triage Specialist Department of public health & environment - Denver County, CO January 2021 to April 2021

• Paid attention to all details being entered in the system from the ongoing vaccine clinics

• Answered to the best of my abilities all concerns and inquires with daily updates

• Had empathy and complete understanding for the panic and overwhelming concerns from the public

• Developed and Maintained strong team building and communication with teammates over zoom and chat rooms.

• Shared and assisted with ongoing CDC and vaccine updates to make sure accurate information was being given.

Member Support

Sam's Club - Denver, CO

January 2020 to January 2021

• Assist members signing up for membership

• Answer incoming inquiries from members

• Taking credit card payments

• Run cashier

• Handle large amounts of money

• Process returns and exchanges

• Listen to and resolve members complaints and concerns Sales Associate

Metro PCS/Wireless University - Douglasville, GA

June 2019 to November 2019

• Worked as team lead

• Greeted customers in a friendly manner

• Answered customer questions

• Responsible for resolving all customer complaints

• Processed customer transactions

• Handled returns and exchanges

• Monitored inventory

• Restocked merchandise

• Responsible for general cleaning

• Helped ensure customer satisfaction

Food/Sales Associate

Kum & GO - Golden, CO

March 2018 to May 2019

• Conducted credit card transactions through POS System

• Answered incoming calls

• Responsible for the sales and food department

• Up-sold customers

• Assisted with returns

• Stocked the floor

• Responsible for store displays

• Maintained a clean service environment

• Provided pleasant customer service

• Placed orders

Customer Service Agent

Plumbline - Centennial, CO

March 2017 to February 2018

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

• Performed data entry for customer information

• Handled billing issues and order inquiries

Sales Associate

Walmart - Villa Rica, GA

November 2016 to February 2017

• Responsible for the jewelry, shoe and lingerie department

• Answered incoming calls

• Conducted credit card transactions through POS System

• Placed orders

• Educated customers about jewelry, shoes and lingerie.

• Up-sold customers

• Assisted with returns

• Responsible for store displays

• Stocked the floor

• Maintained a clean service environment

• Provided pleasant customer service

Customer Experience Rep

24-7 Intouch / Airbnb - Aurora, CO

October 2014 to May 2015

• Assisted guests/hosts with a warm and professional attitude

• Answered incoming calls

• Provided pleasant customer service

• Educated guests/hosts on their account pages, how to book and file claims

• Responsible for resolving all guests/hosts complaints Various Sub Positions/Temp

Adams 12 Five Star Schools - Thornton, CO

December 2011 to October 2014

• Assisted children at lunch and recess

• Provided security for children in the hallways during passing period

• Data entry and billing for the maintenance department

• Worked in the Special Needs department

Education

Certificate in INSURANCE BILLING AND CODING

CONCORDE CAREER COLLEGE - Aurora, CO

April 2009 to March 2010

High school diploma or GED

Skills

• Experienced in Customer Service, Friendly and Engaging,Goal-Oriented Dynamic Leader, Data Entry,10-Key and 55+ WPM

• Provided customers with superb service throughout busiest hours of the day as noted in customer satisfaction surveys

• Responded to inquiries regarding policies and procedures

• Resolved complaints to 100% satisfaction resulting in repeat customers

• Established and maintained interpersonal relationships

• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes

• Emphasized product features based on analyses of customers' needs and the technical knowledge of product capabilities

• Trained new staff on how to run cash registers, handle monies, manage safe drops, and complete food preparations

• Partnered with coworkers to complete daily assigned tasks to maximize productivity

• Coached and developed coworkers on newly implemented policies and procedures

• Collaborated with colleagues to exchange information, such as selling strategies or marketing

• Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates

• Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchased.

• Ticketed, arranged and displayed merchandise to promote sales daily

• Computed sales prices, total purchases and receive and process cash or credit payment

• Maintained knowledge of current sales promotions and policies regarding payments, exchanges, and security practices

• Opened and closed the store, balanced cash drawers and prepared the nightly deposits

• Medical Coding

• Medical Billing

• CPT Coding

• POS

• Insurance Verification

• Medical Terminology

• ICD-9

• ICD-10

• Customer service

• Transcription

• Medical Scheduling

• QuickBooks

• Anatomy Knowledge

• Medical Records

• Clerical Experience

• HIPAA

• Cold Calling

• Typing

• Microsoft Excel

• Word processing

• Data entry

• English

• Multi-line phone systems

• Mobile devices

• Microsoft Office

• Microsoft Outlook

• Communication skills

Certifications and Licenses

First Aid Certification

Food Handler Certification

Driver's License

Contact this candidate