Customer Service Wichita Falls

Steven W. Trahan

*** **** ****** • Iowa Park, Texas 76367

Home Phone: 940-***-**** • Cell Phone: 940-***-**** • Email: *********@*****.*** Objective:

Seeking a position in a rewarding atmosphere that will be both intellectually challenging as well as fulfilling with an opportunity for growth. Spent the last several years staying home with my twin boys, due to my wife’s time-consuming employment, and now ready to re-enter the workforce as my boys begin high school and are better able to look after themselves.

Education:

Bachelor of Arts, English

MIDWESTERN STATE UNIVERSITY, Wichita Falls, TX

Graduation Date: May 2010

Professional Strengths:

Possess excellent verbal and written communication skills

Possess good organizational and management skills

Knowledge of basic operating systems like Microsoft Word, Excel, PowerPoint, and others

Extensive experience with Cisco Any Connect, Cisco Jabber, Microsoft TEAMS, Microsoft Edge, Google

Chrome, Google Duo App, Five9, Rnet, Sticky Notes App, Mobile Pass

Able to identify goals and resolve issues in

initial stages

Highly focused and results-oriented in

supporting complex, deadline-driven

operations

Ability to motivate team and handle multiple

tasks

Relevant Experience:

Results CX, Wichita Falls, Texas: Aug 2020 - present Work at Home Customer Care Agent

Call on behalf of insurance companies to set up in home/ telehealth visits for nurse practitioners to meet with members covered under company

Update members’ plan information details as needed

Handle customer service issues of plan members and customer complaints in a professional manner

Troubleshoot computer issues that arise

Navigate between multiple operating systems while making outbound calls Budget Truck Rental, Wichita Falls, Texas: Jan 2005 – Nov 2006 Customer Service/ Sales Representative

Assisted customers with moving truck rentals with high emphasis on customer satisfaction

Responded to and anticipated customer service needs and issues

Informed customers about Budget rental trucks and sold other services and benefits

Completed clerical functions and other tasks as assigned Guaranteed Marketing Solutions, Wichita Falls, Texas: Jun 1999 – Feb 2003 Trainer/ Incubation Manager

Responsible for training new representatives

Monitored new representatives’ progress and retention

Coordinated training protocol and daily calling plans with senior supervisors and call center director

Assisted floor supervisors with verification of sales calls

Filed daily and weekly reports regarding performance of new hires

Maximized profit by managing overall operation while exceeding all budgeted projections

Management of all personnel on the p.m. shift

References:

Jonathan Clubb • 940-***-****

Chad Graham • 940-***-****

David Sanchez • 940-***-****

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