Customer Service Assistant Manager
Resume:
REBECCA
VALENCIA
CUSTOMER SERVICE
REPRESENTATIVE
*************@*****.***
Vail, Arizona 85641
CONTACT
Reliable management professional
with a passion for developing
customer relationships. Experienced
in creating training programs and
implementing organizational
strategies. Committed to providing
superior customer service and
maintaining high standards for
customer satisfaction. Able to
handle complex tasks with ease and
professionalism.
CAREER OBJECTIVE
Assistant Manager
Little Caesars, Benson, Arizona
Shift Leader
Wendys, Benson, Arizona
EXPERIENCE
August 2017 - Present
Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
•
Coached and mentored new employees on company policies and procedures.
•
Helped oversee the daily operations of the store, managing staff and
• inventory.
• Provided excellent customer service and complaints. Maintained accurate records of sales transactions using point-of-sale systems.
•
Liaised between managers and employees, communicating concerns
• and expectations to appropriate parties.
Monitored sales performance to identify potential areas for improvement.
•
Organized company merchandise and displays to increase brand awareness and product sales.
•
Resolved customer complaints quickly and effectively while
• maintaining a high level of professionalism.
Prepared monthly sales reports and presented them to senior management.
•
Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
•
Oversaw daily financial transactions and managed cash flow to
• suppport profitability.
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
•
February 2011 - December 2016
Held team members accountable during shift by effectively coaching to improve performance.
•
Complied with company standards and policies, setting example for
• team members.
Managed store closing and opening procedures to ensure safety and security.
•
• Analyzed data to develop and implement store sales plans. Assisted customers with inquiries, orders and complaints in a timely
• manner.
Cashier
Family Dollar, Benson, Arizona
Supervised food production and preparation, promoting consistency with established recipes and procedures.
•
Demonstrated proficiency in problem-solving techniques when
• addressing customer complaints or operational issues. Oversaw shift operations to create quality products that met company standards.
•
• Monitored team performance to ensure quality standards were met. Managed daily operations of the shift, including scheduling staff
• members, delegating tasks, and resolving customer complaints. Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
•
Developed, implemented, and enforced policies and procedures to ensure efficient operations.
•
Performed administrative tasks such as data entry into POS system
• for tracking product sales and returns.
Maintained accurate records of employee attendance, sales figures, cash flow and stock inventory levels.
•
Coached and developed staff using variety of soft skills and technical abilities.
•
Provided guidance on how to handle difficult customer situations in
• a professional manner.
Provided excellent customer service and developed strong relationships with customers.
•
Managed inventory levels and minimized loss, following company systems and guidelines.
•
Maintained a safe working environment by enforcing safety
• guidelines and conducting periodic inspections.
• Used company tools and resources to train employees. Adhered strictly to cash handling protocols and security measures at all times.
•
Created successful shift plans, adjusting team member line-up to
• achieve shift efficiency.
Ensured compliance with all health codes regulations and store policies.
•
Identified areas of improvement and recommended solutions for enhancing overall store operations.
•
Initiated corrective action when necessary to maintain productivity
• levels among staff members.
• Prepared end-of-shift reports for management review and approval. Trained new employees in job duties, safety procedures, and company policies.
•
November 2009 - February 2011
Valet
Quiburi good Samaritan mission, Benson, Az
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
• Provided efficient and courteous service to customers at all times.
• Worked with coworkers to complete tasks.
Identified ways to improve efficiency in operations and implemented process changes.
•
• Performed routine and scheduled maintenance services.
• Responded quickly to meet customer needs and resolve problems.
• Met deadlines while maintaining high-quality deliverables.
• Troubleshot minor problems and reported larger technical issues. Committed to delivering excellent customer service while working in a fast-paced environment.
•
Participated in ongoing training to enhance own job skills and knowledge.
•
Focused on learning new skills and staying updated with industry
• changes.
• Experienced with social media and communications platforms. March 2007 - November 2007
Associate Degree In Medical billing and coding
Ultimate Medical Academy, Clearwater, FL
EDUCATION
April 2020
SKILLS
• Financial Forecasting
• Manage Budgets
• Corporate Social Responsibility
• Engine Components
• Staff Supervision
• Greet Guests
• Staff Development
• Staff Management
• Set Organizational Policies
• Customer Service
• Financial Statements
• Fire Safety Regulations
• Staff Training
• Cost Control
• Financial Management
• Employment Law
• Health and Safety Regulations
• Quality Standards
• Customer Relations
• Sales Activities
• Order Supplies
• Customer Relationship Management
• Transaction Monitoring
• Shrinkage Prevention
• Money Handling
• Sales Reporting
• Waste Management
• Public Health
• Product and Service Knowledge
• Directing Team Members
• Team Motivation
• Assist Customers
• Customer Service and Satisfaction
• Training
• Communication
Contact this candidate