Customer Service Sales Representative

Joyus Miller

B.S. Environmental Studies and Sustainability MSU, M.B.A in Organization Management UAGC 616-***-****

East Lansing, Michigan ********************@*****.*** SUMMARY

It is my goal to utilize my prior work experience, education in Environmental Sustainability / Environmental Economics, and qualifications to secure a sustainably focused position to promote mutual growth and development. I am self-determined, customer-service oriented, hardworking, and innovative.

EXPERIENCE

Personal Liability Claims Adjuster ~ Farmers Insurance Aug 2022 - June 2023

● Outbound calls for auto and home claims handling

● Guidewire Claims Center, Xactimate, XactAnalysis, and Excel

● Personal Liability claims handling including policy interpretation and liability determination Direct Sales Representative ~ Farmers Insurance Feb 2021 - Aug 2022

● Inbound calls for auto and home policy sales

● Selected for pilot program for external calling 2022

● Top ten for division in sales volume ($50K monthly premium) for 2022

● 100% Quotes to Call ratio, Top Ten with Sales to Call ratio regularly

● Rookie of the Quarter – Q3 2021

● Diamond Club Member -August 2021

● Training for other team members and hosting call listening for best practices Contract Recruiter – Business Intersection 2014 – present

● Scheduling phone and on-site interviews

● Gathering resumes and critical documents

● Conducting phone interviews with transcription

● Coordination with candidates

● Administrative support as needed for a variety of tasks Summer Internship ~ Department of Natural Resources Summer 2019 Bartender/Server ~ American Legion Post #305 Summer 2018 Quality Control Inspector ~ Blu Perspective Summer 2017 Lifestyle Model ~ Unique Models & Talent 2014 – 2018 Store Clerk ~ J & S Auto 2014 - 2016

EDUCATION

University of Arizona Global Campus

Master of Business Administration

Major: Organizational Management

In Process

Michigan State University

Bachelor of Science

Major: Environmental Studies and Sustainability

Minor: Environmental Economics

SKILLS

● Negotiator/Closer

● Patience and understanding for customer concerns

● Fast-learning and inquisitive

● Proficient in Microsoft and Xactimate systems

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