Customer Service

RESUME

PAMELA SOLOMON

*** * ******** ***

ROCKWOOD, TN 37854

ad08kk@r.postjobfree.com

WORK EXPERIENCE:

Volunteer Work

Rockwood Ministerial Association - Rockwood, TN

November 2021 to Present:

Volunteer work at local food pantry for distribution of food to those in need in Roane County Tennessee.

- Picking orders

- Computerized processing and updating records of recipients using Microsoft Excel spreadsheets.

Barista/Cashier/Customer Service:

The Coffee Whipped Cafe - Rockwood, TN

June 2023 to September 2023

Part-time, seasonal employment:

-Barista

-Grill Operator

-Food preparation

-Cashier

-Customer Service

Medical Transportation Specialist:

ETHRA - Knoxville, TN

January 2011 to January 2014

Inbound call center:

-Follow HIPAA compliance and guidelines

-Verify medical appointments with provider

-Confirm medical provider was currently in United Healthcare TennCare network

-Computerized schedule and coordinate logistical/ medical transportation for each phase of trip for patients the East Tennessee region via: CAC, ETHRA, SETHRA, STS, FTHRA (NET Trans), HTC; as well as all corresponding counties EMS for non-emergency transport of non-ambulatory patients

-Electronically and manually fax trip itinerary to the appropriate transportation agency

-Verify receipt of trip information

-Electronically maintain records of all trips

-File hard copy backup itinerary

-As the only person assigned to schedule non-emergency transportation in the evening for this call center, ensured non-emergency EMS transportation for non-ambulatory patients being admitted and discharged to and from medical facilities.

Temporary Employee:

Express Employment Professionals - Knoxville, TN

October 2009 to February 2011

-Various temporary clerical assignments

Customer Service Representative:

21st Mortgage Corporation - Knoxville, TN

February 2003 to July 2009

Document Imaging Specialist:

-Scan customer account documents and files onto electronic file system

Repo Administrator:

-Pay all applicable delinquent taxes to various state and local agencies

-Pay delinquent lot rent

-Obtain moving permits for foreclosed and repossessed manufactured home

Title Clerk:

-Apply for manufactured home titles and/or liens under UCC Law through applicable states

-For this position required bonding for notary

*This company uses AS400 for their entire operating system.

Part-time Telemarketer:

Pratt Computing Technologies - Knoxville, TN

September 2002 to February 2003

-Generate business to business sales leads

-Schedule appointments for IT support services

Telemarketing Manager:

Business Machines Company - Knoxville, TN

January 1999 to June 2001

-Supervisor train and develop telemarketing department

-Generate business to business sales leads and schedule appointments for the sales department for office equipment sales and leases in the East Tennessee market

-Utilized OMD computer operating system

-Developed scripts for the use of contacting potential customers

-Retain and found potential upgrades with existing customers

Telemarketer:

Advanced Office Systems - Knoxville, TN

September 1997 to December 1998

-Generate business to business sales leads and schedule appointments for the sales department for office equipment sales and leases in the Chattanooga/North Georgia market

-Utilized OMD computer operating system

-Developed scripts to use for contacting potential customers

EDUCATION:

Certified Recovery Coach

Metro Drug Coalition - Knoxville, TN

May 2023

High School Diploma (This is not a GED)

Fayetteville Tech Community College / Fayetteville Tech Institute - Fayetteville, NC 1984

SKILLS:

-Telemarketing

-B2B Sales

-Cold Calling

-Computer skills

-Computer Sytems

-POS (Point of Sale)

-Business Development

-Management

-Employee Recruiting

-Staff training

-Upselling

-UCC Law

ASSESSMENTS, Scored through INDEED:

Medical receptionist skills - PROFICIENT

October 2023

Customer service -

PROFICIENT

October 2023

Customer focus & orientation - PROFICIENT

October 2023

Administrative assistant/receptionist - PROFICIENT

October 2023

I am experience in different office environments, various operations, positions and phases; experience with several different computer operating systems, including Microsoft Office: Word, Excel and Outlook; comfortable working independently and as part of a team. I have also worked with church, community and volunteer organizations.

Contact this candidate