Devin L Mock

Oxon Hill, MD *****

ad08kg@r.postjobfree.com

240-***-****

Summary:

Determined, Hardworking, and Detailed individual; However i concurrently exhibit the qualities of performing in team collaborations, and quick adaptability when faced with challenges. I have 6 years working in Bi-County Government, and 12 years working in the customer service industry.

Work History

January 2009-2015- The Maryland-National Capital Park and Planning Commission- Park Naturalist i served a wide range of duties which includes.

● Caretaking and daily training of Commissions property and assets within its Bi-County radius.

● Teaching both In-house, and Outreach programs, which is not limited to patrons but also staff, and volunteers.

● Handling Payments from patrons, and other companies during outreach programs.

● Ensuring the satisfaction of all patrons, and visitors when visiting the facility or any other locations within jurisdiction.

● Worked closely with Park Rangers, and Capital Police to ensure safety within the Jurisdiction.

January 2015-2022- Babylon Futbol Cafe- Server, Bartender, Management- Performed many task which includes.

● Making sure patrons are having a great experience; which is being competent to patrons request, not limited to patrons specialized needs.

● Handling cash, card transactions, chargebacks, and payouts to Patrons, Staff, and contract employees. Ensuring all checks given are secured and have been put into our system for processing. Worked closely with the company's accountant to send and receive financial summaries.

● Work closely with County Officials to ensure we are up to date with licenses, as well as safety procedures.

Devin L Mock

Oxon Hill, MD 20745

ad08kg@r.postjobfree.com

240-***-****

● Monitoring the cost of waste products, Inventory, Daily report of revenue and expenses.

● Influencing new ideas to the company to attract new patrons, and to keep the current patrons satisfied.

● Spend quality time with long time patrons as well as new to ensure all patrons feel secure and heard by the company.

● Keep a family-oriented environment amongst staff. Achievements

● Successfully lead the company during Covid shutdown, under my leadership we remained the last venue to remain open, and the first to reopen in Northern Virginia, also during that time i created a new stream of income for that company.

● I was apart of the team in which the venue has seen increased revenue.

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